We purchased a restaurant .com certificate to use for lunch on the day of use. The certificate stated in black and white...show this number to your server on your smart phone to redeem. After we had already eaten, the manager said he would not accept the certificate unless it was printed on paper. I asked for paper to write down the number for him, he refused and was extremely rude about it. Has he not heard of the "Green" movement.
We have used Restaurant.com for years, every other restaurant in Charleston as well as across the country knows how the system works. Not once has anyone refused to accept an electronic certificate. If he has joined the program, he should play by the rules, if he doesn't intend to play by the rules, he should not be part of the program. He put his server and his customers in a bad situation, what ever happened to customer service??
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.