Most of the Tripadvisor reviewers consider this hotel a great place to stay but I was very disappointed with the place. Why? It was dirty. And I mean don't take off your shoes dirty.
Here's what happened. We arrived very late. Upon entering the room I noticed that there was debris on the floor (crumbs?) and watermarks from cups on the desk. No big deal I thought...nothing is perfect. Then I entered the bathroom. It was dirty. The kind of dirty you can’t ignore. There was some brown residue on the toilet, dirt spots on the floor, and long blonde hair on the faucet of the sink.
I called the front desk but unfortunately, they did not have any more rooms available. So, I cleaned as best I could, then took off my glasses so I couldn't see the anymore dirt. I cleaned the bathroom floor with a washcloth and took a picture of it so you can see how dirty it was (see picture).
The next morning I talked with the manager and she handled the situation beautifully; she was very sympathetic, gave me a discount, had the room cleaned, and planned on discussing my findings with the housekeeping staff.
Here are the pros and cons of this hotel:
Pros: comfortable beds, excellent customer service, decent breakfast, reasonable price and affordable option for the area (approximately 6 miles to downtown Charleston and 20 min from Folly Beach).
Cons: dirty (even after the housekeepers cleaned the room still had smears on the walls, fingerprints and body smudges on the windows. The elevator wasn’t clean either); limited parking spaces.
Since I consider cleanliness a top priority, I'm sorry to say that I would not stay at this hotel again nor would not recommended it until they give it a good cleaning.
- Also Known As:
- Comfort Suites West Of The Ashley Hotel Charleston
- Comfort Suites West Of The Ashley Hotel
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