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“Exceeded all our expectations” 5 of 5 stars
Review of Comfort Suites West of the Ashley

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Comfort Suites West of the Ashley
2.5 of 5 Hotel   |   2080 Savannah Hwy, Charleston, SC 29407   |  
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Hotel website
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Hotel amenities
Special Rate
$89 (USD)
Ranked #14 of 54 hotels in Charleston
CONCORD
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
“Exceeded all our expectations”
5 of 5 stars Reviewed April 16, 2011

We stayed here while my dad had surgery at a Charleston hospital. Our original reservation was for one night and we had to extend to three nights. The lady (evening hours) at the front desk was most helpful in this matter. The room was very comfortable and quiet. The breakfast area was well maintained. The room was clean. Location is a little difficult to maneuver at first glance. It was around 15 minutes to go back and forth across the bridge.,..no problem. Certainly enjoyed our stay.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Wilton, Maine
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2011

I stayed here with a small group while attending a photography workshop. The facility was extremely pleasant and perfect for our group functions. While not located right in downtown Charleston it is right on Rt. 17 on the south side which offers easy access to all points of interest in the area.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 15, 2011

My husband and I stayed at Comfort Suites West of the Ashley while in Charleston SC for a quick vacation in mid-April. The hotel is well located and is about 10 minutes from the Historic District. It is very clean and quiet. Even though it is surrounded by streets, we felt quite safe there. The complementary breakfast provides good variety and quality. The staff is friendly and makes you feel like they are actually glad you are there. We particularly liked the "suite feel" that the partial room divider gives as well as having a couch and chair to relax on while watching TV. The only complaint we had was that that there should be some adjustable louvers installed on the air conditioning unit to allow you to direct the air somewhere other than directly onto the bed (and the AC really worked well! Brrr....) Regardless, we would definitely stay there again. Our AAA room rate was $99 (before taxes) which was an excellent value.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2011

I took a large group of active Seniors to tour Charleston and stayed at this hotel, only to experience a HELLISH NIGHTMARE, at check-out. The Sales Manager had agreed to match our room rate from another hotel for 28 rooms, but when we recieved the bill saw that she had added $10.80 for each room to the bill over the amount she agreed to. In the end she justified it as tax added. She offered to provide baggage service for 55 guests as a courtesy but charged us $2.00 per bag per guest. After registering a complaint, she refunded the baggge but refused to refund the extra money she charged us on the rooms. The agreement was verbal, so of course she retracted her statement when confronted. A TRUE BAIT AND SWITCH! A very expensive lesson in trusting what a SALES person says. Behind the smiles and gestures of kindness was a dishonest agenda. A very expensive lesson learned in trusting someone to honor their word. THE SALES OFFICE AT THIS LOCATION CANNOT BE TRUSTED. BEWARE. THEY FLEECE SENIOR CITIZENS. NICE HOTEL...SHIFTY SALES OFFICE!

  • Stayed March 2011
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesWA, General Manager at Comfort Suites West of the Ashley, responded to this review, April 26, 2011
With all due respect we must state the facts regarding this review. Comfort Suites West of the Ashley has a very experienced and professional staff with customer service and satisfaction our number one priority. The contract for this group clearly disclosed the room rate and taxes and it was signed by the Tour Director well in advance of the group's arrival. At check in, the Tour Director signed a registration card showing that same room rate and at check out a final invoice including all charges was presented to the Tour Director for review and accuracy. This invoice was signed by the Tour Director before the group left the hotel. Although we explained our baggage handling fees to the Tour Director verbally, we graciously refunded them when the Tour Director complained about them. As for the "extra money we charged...on the rooms", we cannot refund the taxes which were the only other charges on the bill other than the room charge. We truly don't understand why this review was posted but it is important we state the facts for our loyal guests.

Thanks.
Steve Spear, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, MN
Top Contributor
86 reviews 86 reviews
39 hotel reviews
Reviews in 49 cities Reviews in 49 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed April 12, 2011 via mobile

Stayed one night at this property. Check in was smooth although I had a Roomsaver discount coupon, it was not accepted (although my rate was $85+tax anyway which was a good rate). Rooms were nicely appointed and clean. Breakfast the next morning was ample. Location is very easy to find right off 526. Best hotel of our 6 night stay to SC.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 11, 2011

My husband, daughter and I traveled to Charleston for the first time and I chose this hotel based soley on the reviews on this site. I am so glad I did! I chose this hotel due to the fact that it had an inside pool; I didn't want to take the chance that the weather wouldn't be nice enough to stay at a hotel with an outside pool. The pool is small, and there is no hot tub, but kids don't mind! It was even warm enough for me to get in! The parking on site is free AND you get a complimentary breakfast. The drive into downtown was only about 10-15 minutes, and with the handy map the front desk supplied, it was extremely easy to find public parking. We stopped into the Piggly-Wiggly grocery store across the street and bought snacks since the room had a fridge and microwave. When we checked in, we were told that we had been upgraded to a room with two queen beds and a whirlpool tub; for the same cost! The hotel is very clean, staff are friendly, and the breakfast good. Plus: Folly Beach is only about 25 minute drive from the hotel, and that is the best beach to visit! We had the absolute best time in Charleston, and this hotel was one of the main reasons!!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
101 reviews 101 reviews
77 hotel reviews
Reviews in 51 cities Reviews in 51 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 6, 2011

We really enjoyed our stay here, but there were a couple of minor glitches. The black out curtain was partially down when we arrived on a Sunday afternoon and not taken care of until the next day. They only had one toaster for breakfast, and only one side worked both days we ate there.

Aside from that we were pleased with the size and cleanliness of the room and the easy access to local attractions and resteraunts. We would certainly stay there again.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites West of the Ashley

Address: 2080 Savannah Hwy, Charleston, SC 29407
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Charleston
#8 Business Hotel in Charleston
#14 Family Hotel in Charleston
#16 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites West of the Ashley 2.5*
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Also Known As:
Comfort Suites West Of The Ashley Hotel Charleston

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