We bought a Groupon for a two night stay at the Palmer House in July and immediately made a reservation for March 20 and 21st. 2013. The Groupon purchase covered the room cost but not the room tax. The Palmer House charged the room tax to my visa as authorized. In early February I received a call from the Palmer House saying they would be unable to honor the prepaid Groupon but would honor the same rate as the Groupon and I could get a refund from Groupon for my purchase. The first response from Groupon was a refund in Groupon bucks which could be used in the future with to purchase Groupons. At this point I elected to cancel the trip rather than put out additional funds and was told by Francess Palmer that she would put through a refund that day for the room tax that I was charged. I followed up with an e-mail when the refund was not showing after a couple of weeks with no response from the Palmer House. After protesting with Groupon that I should receive a refund they have refunded my credit card in full. There has been no refund or response after a month regarding a refund of the room tax. Since the Inn did not honor the stay I will next pursue this with my credit card.
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- Also Known As:
- Palmer Home Hotel Charleston
- Palmer Home b&b