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“Great location but poor customer service” 2 of 5 stars
Review of Charleston - Days Inn Historic District

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Charleston - Days Inn Historic District
2.0 of 5 Motel   |   155 Meeting Street, Charleston, SC 29401   |  
Hotel amenities
Ranked #48 of 57 Hotels in Charleston
Columbia, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great location but poor customer service”
2 of 5 stars Reviewed July 28, 2014

I spoke with a gentleman at the front desk who was very nice and helpful . There was a female named Tasha however that was extremely rude on multiple occasions . She asked if I had the "right one" when I checked in and took her a moment to actually find my reservation . When I called for towels she said "housekeeping will be on your floor at 9 o'clock " she hung up on us once when we were asking about reimbursement for parking since their lot was full. Tasha needs a new profession outside the customer service industry .

  • Stayed July 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,101 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kingsport, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2014

The Charleston Days Inn Historic District is a fine hotel choice for a stay in the heart of historic Charleston. Don't come here expecting a 5 star hotel....it is, however, a fantastic choice for its price and location. It was clean and comfortable with a very accommodating staff, at a third or less of the price of similarly located hotels. Charleston is such an amazing city....who spends their time in the hotel anyway? No frills here, but a great choice for a stay in Charleston that allows you to walk anywhere you want to go in the historic area. Oh....and the parking is free. I'm giving a " very good" rating based on price and location. I would definitely choose this hotel again.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Live Oak
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 27, 2014

Only feet away from Market St. Some great places to eat close by. The pool was small but very clean and was a plus since most hotels in the historic district don't have a pool. No charge on site parking was also great.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 27, 2014

I stayed for 2 nights & the location is GREAT. You can walk to everything. However, the room was dingy, carpet was ripped & coming away from wall in many places. The room connected to next room (locked on my side) but person in the adjacent room was violently banging on the door at 1:00 a.m. Location is awesome, but the room was in horrible condition. Very disappointed!!

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed July 26, 2014

I booked and then read the reviews and was frightened at what I was going to find. The front desk staff (especially Ms. D) was the best. Because of her hospitality and the great location, I would stay again. From the outside it looks very quaint and inviting but the overall condition of the facility and the rooms cleanliness were not the best. There were many employees, most of them nice but the management/owners must take responsibility for quality and step up their game. Recommend they spend some money on carpet cleaning for inside areas and pressure washing for outside areas and get a new office chair for the lobby, only $99 for goodness sake. I could have complained but instead I took a little time and tidied up for myself to keep my sanity and the positive vacation vibes flowing. After wiping off the surfaces+appliances and freshening the air a bit in my temporary space, I slept well, took hot showers, enjoyed the pool and criss-crossed the city having quite an enjoyable and educational time.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Greenville, South Carolina
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 26, 2014

Room was clean enough. Layout out dated, bathrooms clean but, poor drainage. Water from sink was alwas hot. NO CONTINENTAL BREAKFAST OR LOBBY COFFEE. Room had Microwave, tube tv, fridge, 2 cup coffee maker. A bit noisy on the weekend. Pool looked murky. Bare necessities for overnight stays.

Room Tip: No real reason to stay unless it is a bargan stay required.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 22, 2014

We stayed at the Days Inn for 2 nights in July. The motel is run down and our room had a musty smell.

Unfortunately when we returned back to our room at 6pm, on our second day, the sheets had been taken off the 2 beds in our room, and nothing else. When we told reception they asked if we had the "do not disturb" on our door, then told us that housekeeping had left for the day. We told them that we didn't need our room cleaned, but we did need sheets on the bed! Thankfully when we returned to the room after dinner, the bed had been made up.

The saving grace for this motel is that it is perfectly located for anyone who wants to walk to everything within the historic district.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, General Manager at Charleston - Days Inn Historic District, responded to this review, July 24, 2014
Cyntheap,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced and we regret you found the level of service you received less than satisfactory. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charleston - Days Inn Historic District

Address: 155 Meeting Street, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 57 Hotels in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Charleston - Days Inn Historic District 2*
Number of rooms: 124
Official Description (provided by the hotel):
Located in the heart of the historic district, this hotel exudes all the warmth and charm of historic Charleston. Like the city this hotel has retained all the character and history of its past. This hotel provides an excellent starting point for your shopping, touring, and dining venues. Southern hospitality and special comforts are what makes this Days Inn Historic Charleston the place to stay when visiting Charleston. ... more   less 
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Also Known As:
Charleston - Days Inn Historic District Hotel Charleston
Days Inn Charleston

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