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“Pleasant Stay” 4 of 5 stars
Review of Holiday Inn Express Charleston

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Holiday Inn Express Charleston
2.5 of 5 Motel   |   1943 Savannah Highway, Charleston, SC 29407   |  
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Ranked #20 of 54 hotels in Charleston
Weaverville, North Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed July 29, 2013

This is my second trip to Charleston and second stay at this hotel. The staff was friendly and helpful when we arrived. The room was clean and our stay was pleasantly uneventful. We mostly spent time at the beach, so we didn't try out the pool, gym, or other amenities. I would stay here again.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
Thank you for the wonderful comments about your recent stay with us. So happy that you have stayed with us twice, and we are hoping that you continue staying with us. Very pleased that you enjoyed your experience with us from the clean guest rooms, to the staff, and that you had an opportunity to visit the beach as well. We hope you have another opportunity to visit Charleston again. Thank you for choosing us while you are visiting Charleston.
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306 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, CO
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2013

Hotel is nice, but not as nice as some other holiday inn expresses I have stayed in. The rooms were fine, but nothing special. The breakfast ended at different times depending on the day, which caused us to miss it one morning. The other morning when we did have breakfast, many of the items were gone, which I haven’t experienced at a Holiday Inn Express. The best park of our stay was the staff, especially Jaquetta from housekeeping (I’m sure I spelt that wrong). She was so friendly and helpful making sure our room had everything we needed. Another thing I will mention is don’t underestimate the distance from the hotel to downtown. We found ourselves going back and forth a bit and it is quite a ways, especially during rush hour. If you plan on spending a lot of time downtown, I would pay the extra $ and stay down there.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
Wow! Thank you for the fantastic comments about Chicquetta, we are so pleased that she made your stay memorable and enjoyable. She is a wonderful asset to this property and very happy that you experienced that first hand. We hope that you have another opportunity to visit us and Charleston again.
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Basehor, Kansas
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 27, 2013

Location was good. Staff was courteous but hotel is in need of an update. Also the stool leaked and by the floor you could tell that it had been leaking for a long time. Beds were very comfortable and hotel is close to several restaurants.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
Thank you for your recent visit with us, we appreciate the comments you shared with us. In 2014 we are planning on going through renovations, so we hope you have a chance to visit us again. We are happy that the hotel was in a good location and that the staff was courteous during your stay. We hope you will be able to stay with us again once we have completed the renovations.
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Holland, PA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2013

We needed a hotel stop for one night on our way from PA to Kiawah Island as we planned to arrive a day early. I did not want to pay the high hotel prices to stay in the heart of Charleston. This hotel was perfect! After a 15 hour car ride, check-in at 10 pm was flawless and quick. The front desk was friendly and pleasant. The room was super comfortable and clean. We had a ton of luggage still in our car for the rest of our journey. We felt very comfortable with the safety in the parking lot (free parking)! The breakfast was typical of the free meals offered by hotel chains. It was not good but not bad either. Overall, the hotel was a great value and I would highly recommend. It was situated in close proximity to several plantations, which is how we spent the next day. Very convenient.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
Wow! Thank you for your fantastic comments, we are so excited and happy to hear that you had a wonderful time at our hotel. I appreciate the wonderful feedback that you shared with us about the staff, location, breakfast, cleanliness of the guest rooms, and our free parking. We hope that you have another opportunity to visit Charleston again. Thank you for staying with us.
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The Villages, Florida, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2013

We were greeted with courteous staff and a very nice very clean room. Breakfast was great with hot items as well as the usual continental fare and included in rate. Internet was good and we
would stay there again. The only thing missing would be a café or restaurant or deli.

Room Tip: No restaurant or room service to rate. It was a quiet area a little away from the market area but ea...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
Thank you for your wonderful comments, we are truly happy that you enjoyed your stay with us. We are so pleased that from our staff, to cleanliness of the guest rooms, to breakfast, and the internet that you would stay with us again. We hope you have the opportunity to visit Charleston and the Holiday Inn Express again.
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New Haven, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

Nice hotel clean good beds one of the best nights sleep I got on our whole vacation great breakfast lot of hot foods to choose from from eggs to pancakes. Pa little hard to get to but for what you get well worth it staff was very friendly helped with directions to downtown the pool was small and not heated and outdoors. But still was ok

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
We are so happy to hear that you had a "Great Night" stay with us. So pleased that you enjoyed the beds, we just put new mattresses in all of our guestrooms in May. I am glad that you had the opportunity to enjoy breakfast with us, and you enjoyed the pancakes. We hope you have another opportunity to visit Charleston again. Thank you for staying with us.
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Nashville, Tennessee
Top Contributor
181 reviews 181 reviews
149 hotel reviews
Reviews in 107 cities Reviews in 107 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed July 10, 2013

Finding a toe or finger nail on the carpet...yuck. A hair on the toilet....double yuck. So they have to work on that. But as far as HI Express goes in general...this was a nice one. Breakfast was good too...the area too small but good. The TVs didn't work well...they told me to take the plug out and back in. But it was a nice place, easy to find, and near food. They need a "store" like the Fairfield, Courtyard do...they just have a vending machine.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, July 31, 2013
Thank you for your feedback about your stay with us. I appreciate the comments, I have shared your concerns with the proper department heads and we are making the necessary changes. I am hoping you had a wonderful time in Charleston and that you will give us another opportunity in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Charleston

Also Known As:
Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
Holiday Inn Express Charleston (Us 17 And i-526)
Holiday Inn Express Charleston (Us 17 & i-526) Hotel
Holiday Inn Charleston
Charleston Holiday Inn
Address: 1943 Savannah Highway, Charleston, SC 29407
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Charleston
#20 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Charleston 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Charleston is the perfect choice for value and convenience, located five miles from Historic Downtown Charleston and Charleston International Airport. At check-in, enjoy freshly baked cookies and icy lemonade. In addition, our friendly staff will assist in your plans to explore Charleston shopping, Charleston golf, Charleston area beaches, great local Charleston restaurants and many other Charleston attractions. For your convenience, tours are available with convenient pick up from our lobby. Our friendly staff will assist you with Charleston tour packages, directions and discount coupons. Charleston Annual Special Events & Festivals (within 5 miles of hotel) Southeastern Wildlife Expo (February) Charleston Food & Wine Festival (February) Festival of House & Gardens (March) Flower Town Festival (April) Cooper River Bridge Run (April) Charleston Cajun Festival (April) Family Circle Cup (Tennis April) Spoleto & Piccolo Spoleto Festival (May-June) ... more   less 
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