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“Great Location and All Suites” 5 of 5 stars
Review of DoubleTree by Hilton Hotel and Suites Charleston - Historic District

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DoubleTree by Hilton Hotel and Suites Charleston - Historic District
3.5 of 5 Hotel   |   181 Church Street, Charleston, SC 29401 (Downtown)   |  
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35% Off Parking-Breakfast
Ranked #31 of 58 Hotels in Charleston
New York City, New York
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
“Great Location and All Suites”
5 of 5 stars Reviewed 5 days ago NEW

The perfect location in Charleston. Just one block from the market. This is an all suite hotel and the rooms are spacious. We moved from 568 which was a little small with a dark -no window- living room to 564 which is really great. Staff is very helpful, knowledgeable and can help with dinner reservations.

Room Tip: Ask for a room with a window in the bedroom and living room.
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 4 days ago
Dear Kathlean,
We thank you for your recent review and recognition of our staff. It is rewarding to hear our "southern hospitality" made “such a positive impression” as Charleston is full of options for lodging and this is a fantastic nod to our dedicated team of professionals.
Looking forward to your next visit.

Best wishes,
Michael Perry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,274 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location and friendly staff but the room, particularly the bathroom, was cramped. If they give you a choice of rooms, take a look before you commit. Our upgraded suite off of the courtyard was much smaller than expected. For the price we expected more.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 4 days ago
Dear SmilingTrees ,

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Thank you,
Michael Perry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londonderry, Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have been a Hilton Honors member for many years and almost always stay at a Hilton property when I travel. The location of this property is outstanding...close walk to all the beauty and history that Charleston has to offer. Upon arrival, we were excited to learn that we had been upgraded to a king suite, the largest room available.. However, the room was a bit of a disappointment. Clean for sure, but somewhat out of date...a real facelift would help. The biggest disappointment was the lack of amenities. Tired after walking the city most of the day, we opted for room service. There is no restaurant on site and they rely on a neighboring restaurant to provide room service to the guests, but all orders are placed through the front desk at The Hilton. In our case the person on staff was new and was unable to answer any questions whatsoever. After 20 minutes of call backs clarifying our questions, we placed our order. The dinner was horrible...$100 for two people and much of it was inedible. Surely one would expect better from a Hilton. I would never stay at this property again.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 4 days ago
Dear Chuck S ,

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms and room services. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Thank you,
Michael Perry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location and very friendly staff. Had a great view of the market and room was spacious. Walking distance to everything! My only complaint is that I couldn't get the room quite cool enough. Great visit!

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 4 days ago
Dear ljcalhoun,
Thank you for your candid review of our hotel and its service. I will be sharing your comments with our Team as they are one of the special points you made comment to in your review. As a company it is our goal to make each guest experience a warm and inviting experience offering our signature “southern hospitality”.

Best Wishes and we look forward to assisting you on your next trip to Charleston.

Best Regards,
Michael Perry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matthews, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel has an "old" feel to it; not clean and sparkling; really feels like it has been neglected and not kept up. I would not return to this property. Front desk staff was very courteous and customer oriented. Once on the rooms' floors and inside our two rooms, it felt bad, especially for the price paid for the rooms -- should have gotten a better room. Not what I expected. Ownership needs to invest time and resources in updating the rooms to make them more inviting, fresher, brighter, and more pleasant.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 1 week ago
Dear R Bruce L,

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Thank you,
Michael Perry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

We arrived early and were given access to our room immediately. Hotel staff was very friendly and room was perfect for us. Check-out and valet parking completely painless. Would definitely stay here again!

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 1 week ago
Dear Vera B,
We thank you for your recent review and recognition of our staff. It is rewarding to hear our "southern hospitality" made “such a positive impression” as Charleston is full of options for lodging and this is a fantastic nod to our dedicated team of professionals.
Looking forward to your next visit.

Best wishes,
Michael Perry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

A suite for the 3 of us was just the perfect fit. Rooms were not huge, but the hotel is actually in an old building, so you wouldn't expect extreme spaciousness. Excellent service (always the delicious warm chocolate chip cookies!) and when we had a medical emergency during our stay, the staff couldn't have been more responsive. The location is excellent - steps away from the City Market - and the valet service was quick and efficient as we used our car multiple times during our short stay.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, 1 week ago
Dear ErikaVW,
We thank you for your recent review and recognition of our property and staff. We strive to ensure each and every guest is provided the best possible experience and it appears our efforts were successful during your visit. It is rewarding to hear we made “such a positive impression” as Charleston is full of options for lodging and this is a fantastic nod to our dedicated team of professionals.
Best Wishes and we look forward to assisting you on your next to Charleston.

Best wishes,
Michael Perry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel and Suites Charleston - Historic District

Address: 181 Church Street, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Charleston
#28 Romantic Hotel in Charleston
#30 Family Hotel in Charleston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Suites Charleston - Historic District 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
Located overlooking the Charleston City Market in the heart of Charleston's Historic District, DoubleTree by Hilton Hotel & Suites offers the perfect combination of incredible location, guest room size, Southern hospitality, and amenities. DoubleTree Charleston Historic District is surrounded by award-winning restaurants, including Hank's Seafood and Brasserie Gigi. ... more   less 
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Also Known As:
Doubletree Hotel Charleston
Doubletree Historic District

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