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You added DoubleTree by Hilton Hotel and Suites Charleston - Historic District to your Saves list
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
3.5 of 5 Hotel   |   181 Church Street, Charleston, SC 29401 (Downtown)   |  
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35% Off Parking-Breakfast
Ranked #31 of 58 Hotels in Charleston
Wareham, Massachusetts
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Could have been better”
2 of 5 stars Reviewed February 1, 2013

After a week of traveling we decided to splurge and stay at the Doubletree in the heart of the Historic District in downtown Charleston. We had recently stayed at a Doubletree in Fayetteville NC and were more than pleased so we expected the same wonderful experience. We started off great. The young man who took our bags, registered our car for valet parking, and brought us to our room was pleasant and helpful with dining suggestions as well. Things went down hill from here. At registration we were assigned a first floor room, we requested a QUIET room on an upper floor and were reassigned a room on the second floor (hotel has 5 floors). We were also told if we decided to leave early (reservation was for 2 nights) we would be charged 50% for doing so. Maybe this was an omen? Our quiet room was anything but, with people talking outside on the street our room at 10:30 and again at midnight, the street cleaner sweeping the street outside during the night and at 7AM the septic truck pumping outside our window, and a trash truck at 8:15. So much for a decent nights sleep.
To add insult to injury, we asked to upgrade our reservation to include the breakfast package. Since we booked on line the upgrade price on the website was $20.00 for two and the hotel was $30.00 for two. We asked if they would honor their web price and when the receptionist asked the manager, Mr Valentine, if she could do this his answer was, " No, they should have done it when they booked the reservation on line". Not the greatest customer service. We decided to eat elsewhere.
The hotel is clean and nicely appointed, however the management needs some lessons in customer relations.

Room Tip: Request a room on the fifth floor
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 5, 2013
We are very sorry to hear about the uncomfortable noise disruptions you experienced while staying with us. We're reviewing your concerns with our staff so we can work on additional resolutions and appreciate that you brought this to our attention. I'm also sorry that we couldn't honor your room reservation request. Our front office goes through a lengthy process each day to try to accommodate all reservations but occasionally can’t due to extenuating circumstances. We appreciate your feedback and hope you give us a second chance if you return to the area.

Kind regards,
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1,198 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Bydgoszcz, Poland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 1, 2013

I wish that we had been notified before-hand of extensive renovation on our floor. I think our room, and our Mother's room were the only two rooms not being painted or carpet changed. Our room smelled strongly of paint, and I think ours had just been finished a day or so prior to our arrival. It was impossible to wheel our luggage for us (2 adults, and 3 young kids) because of the furniture piled in the hallway, carts full of paint (which I was sure my kids would knock over), etc. Looking back, I wish that I had complained a little stronger at the front desk, as the price we paid was so very much higher than the quality of our stay. Also, you can unload your bags and family, then park your car at a 24h parking garage just down the block. It's a little inconvenient, but would have saved us a little had we known. Call the hotel to see if they are renovating any of their rooms, and if so, be sure to stay on an already updated floor.

Room Tip: Call the hotel to see if they are renovating any of their rooms, and if so, be sure to stay on an al...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 6, 2013
I appreciate your flexibility as we undergo some growing pains and apologize for the inconvenience. We're currently working with our team to improve communication to our guests about the refreshes. We hope that you'll come back once the renovations are complete and let us know what you think. Please feel free to contact me if you would like to discuss this in further detail.

Kind regards,
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Sugar Grove, North Carolina, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 31, 2013

The accomodations were very good. Immaculate room and bath. Breakfast had good variety. Very courteous staff. The best in room coffee we've had in years. Walking distance to restaurants, sightseeing. Valet parking is a plus and at a minimal charge for the convenience.

Room Tip: If you are traveling with kids, get a suite. Good value
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 1, 2013
Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our attentive staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. We look forward to your next visit.
Best Wishes…
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tampa bay, fl
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 30, 2013

We are pretty loyal Hilton Points people and are always happy when the Hilton we get is in a perfect location with nice accomodations. We flew in and didn't rent or need a car due to the close proximity of this hotel to everything.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 31, 2013
Thank you for your candid review regarding you recent stay at our Doubletree by Hilton hotel. I will be sharing your comments with the entire Team so they can hear your comments. We appreciate your business and look forward to your return visit.
We wish you safe travels…
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Gaston, South Carolina
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2013

This is a great hotel with a very friendly staff. The valet parking seemed a little crazy when I first heard about it but I'm glad now glad that we had it. The price seems kind of steep but if you use the parking garage it ends up being about the same. We didn't have to move our truck until we were leaving on Sunday! My only complaints would be not having a hot tub and pool, having to purchase breakfast instead of it being included in the hotel price. That seemed very expensive being 10.00 for continental and 15.00 for a small buffet. Other than that the fact that it is right in the heart of the Historical District with a lot of the sights and shopping and restaurants being right there was amazing. Oh, and lets not forget the warm chocolate chip cookie you're greeted with! It was wonderful!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 30, 2013
We thank you for your recent review and recognition of our property and staff. We strive to ensure each and every guest is provided the best possible experience and it appears our efforts were successful during your visit. It is rewarding to hear we made “such a positive impression” as Charleston is full of options for lodging.
Best Wishes and we look forward to assisting you on your next to Charleston.
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Harrisburg, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2013

We booked two suites for 6 people for a "girls trip." We were so pleased with how comfortable the suites were. The location of the hotel is perfect for anything you want to do in "downtown Charleston." The hotel was very helpful in getting us a car to take us to the plantations for a tour, and also to go to the airport. Would definitely stay there again!

Room Tip: Extremely comfortable bedding - comfortable room temps
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 5, 2013
Thank you for your gracious review of our hotel and our Team. Your comments referencing our service the Team offers was most appreciated, as well as, your comments regarding our guestroom amenities. I will be sharing your comments with our Team so they can hear your comments as well. We appreciate your continued loyalty and hope for the best with your family. Hope to see you again on a leisure trip to Charleston soon. Safe travels…
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Parma, Italy
Top Contributor
130 reviews 130 reviews
50 hotel reviews
Reviews in 64 cities Reviews in 64 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 25, 2013

We had a marvelous stay in this superb accommodation at a great price, if compared to nearby hotels!
The staff welcomed us with a warm delicious chocolate chip organic cookie, they offered a complimentary internet connection and asked if we needed any suggestion to visit Charleston.
The standard room we have booked on Expedia was huge, with 2 main room, equipped with everything you need, as well it was full of bathrobe. (truly appreciated)
The bedroom with two extra cozy queen beds was little but well decorated.
We enjoyed so much our stay in Charleston!
The valet parking (22$) was so efficient, convenient and the guys always on time!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 26, 2013
On behalf of the entire team… “Superb Hotel and Impressive Staff” is a wonderful summation of your recent visit and we Thank You! Our courteous and professional staff go out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears we your had the pleasure of witnessing our team in action.
We look forward to your return visit.

Safe travels...
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Additional Information about DoubleTree by Hilton Hotel and Suites Charleston - Historic District

Address: 181 Church Street, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Charleston
#27 Family Hotel in Charleston
#28 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Suites Charleston - Historic District 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
Located overlooking the Charleston City Market in the heart of Charleston's Historic District, DoubleTree by Hilton Hotel & Suites offers the perfect combination of incredible location, guest room size, Southern hospitality, and amenities. DoubleTree Charleston Historic District is surrounded by award-winning restaurants, including Hank's Seafood and Brasserie Gigi. ... more   less 
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Also Known As:
Doubletree Hotel Charleston
Doubletree Historic District

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