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“Great location with valet parking, but lots of renovation during our stay” 3 of 5 stars
Review of DoubleTree by Hilton Hotel and Suites Charleston - Historic District

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DoubleTree by Hilton Hotel and Suites Charleston - Historic District
3.5 of 5 Hotel   |   181 Church Street, Charleston, SC 29401 (Downtown)   |  
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Special Offer
35% Off Parking-Breakfast
Ranked #31 of 57 Hotels in Charleston
Bydgoszcz, Poland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great location with valet parking, but lots of renovation during our stay”
3 of 5 stars Reviewed February 1, 2013

I wish that we had been notified before-hand of extensive renovation on our floor. I think our room, and our Mother's room were the only two rooms not being painted or carpet changed. Our room smelled strongly of paint, and I think ours had just been finished a day or so prior to our arrival. It was impossible to wheel our luggage for us (2 adults, and 3 young kids) because of the furniture piled in the hallway, carts full of paint (which I was sure my kids would knock over), etc. Looking back, I wish that I had complained a little stronger at the front desk, as the price we paid was so very much higher than the quality of our stay. Also, you can unload your bags and family, then park your car at a 24h parking garage just down the block. It's a little inconvenient, but would have saved us a little had we known. Call the hotel to see if they are renovating any of their rooms, and if so, be sure to stay on an already updated floor.

Room Tip: Call the hotel to see if they are renovating any of their rooms, and if so, be sure to stay on an al...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 6, 2013
I appreciate your flexibility as we undergo some growing pains and apologize for the inconvenience. We're currently working with our team to improve communication to our guests about the refreshes. We hope that you'll come back once the renovations are complete and let us know what you think. Please feel free to contact me if you would like to discuss this in further detail.

Kind regards,
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1,171 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Sugar Grove, North Carolina, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 31, 2013

The accomodations were very good. Immaculate room and bath. Breakfast had good variety. Very courteous staff. The best in room coffee we've had in years. Walking distance to restaurants, sightseeing. Valet parking is a plus and at a minimal charge for the convenience.

Room Tip: If you are traveling with kids, get a suite. Good value
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 1, 2013
Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our attentive staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. We look forward to your next visit.
Best Wishes…
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tampa bay, fl
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 30, 2013

We are pretty loyal Hilton Points people and are always happy when the Hilton we get is in a perfect location with nice accomodations. We flew in and didn't rent or need a car due to the close proximity of this hotel to everything.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 31, 2013
Thank you for your candid review regarding you recent stay at our Doubletree by Hilton hotel. I will be sharing your comments with the entire Team so they can hear your comments. We appreciate your business and look forward to your return visit.
We wish you safe travels…
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Gaston, South Carolina
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2013

This is a great hotel with a very friendly staff. The valet parking seemed a little crazy when I first heard about it but I'm glad now glad that we had it. The price seems kind of steep but if you use the parking garage it ends up being about the same. We didn't have to move our truck until we were leaving on Sunday! My only complaints would be not having a hot tub and pool, having to purchase breakfast instead of it being included in the hotel price. That seemed very expensive being 10.00 for continental and 15.00 for a small buffet. Other than that the fact that it is right in the heart of the Historical District with a lot of the sights and shopping and restaurants being right there was amazing. Oh, and lets not forget the warm chocolate chip cookie you're greeted with! It was wonderful!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 30, 2013
We thank you for your recent review and recognition of our property and staff. We strive to ensure each and every guest is provided the best possible experience and it appears our efforts were successful during your visit. It is rewarding to hear we made “such a positive impression” as Charleston is full of options for lodging.
Best Wishes and we look forward to assisting you on your next to Charleston.
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Harrisburg, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2013

We booked two suites for 6 people for a "girls trip." We were so pleased with how comfortable the suites were. The location of the hotel is perfect for anything you want to do in "downtown Charleston." The hotel was very helpful in getting us a car to take us to the plantations for a tour, and also to go to the airport. Would definitely stay there again!

Room Tip: Extremely comfortable bedding - comfortable room temps
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, February 5, 2013
Thank you for your gracious review of our hotel and our Team. Your comments referencing our service the Team offers was most appreciated, as well as, your comments regarding our guestroom amenities. I will be sharing your comments with our Team so they can hear your comments as well. We appreciate your continued loyalty and hope for the best with your family. Hope to see you again on a leisure trip to Charleston soon. Safe travels…
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Parma, Italy
Top Contributor
130 reviews 130 reviews
50 hotel reviews
Reviews in 64 cities Reviews in 64 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 25, 2013

We had a marvelous stay in this superb accommodation at a great price, if compared to nearby hotels!
The staff welcomed us with a warm delicious chocolate chip organic cookie, they offered a complimentary internet connection and asked if we needed any suggestion to visit Charleston.
The standard room we have booked on Expedia was huge, with 2 main room, equipped with everything you need, as well it was full of bathrobe. (truly appreciated)
The bedroom with two extra cozy queen beds was little but well decorated.
We enjoyed so much our stay in Charleston!
The valet parking (22$) was so efficient, convenient and the guys always on time!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 26, 2013
On behalf of the entire team… “Superb Hotel and Impressive Staff” is a wonderful summation of your recent visit and we Thank You! Our courteous and professional staff go out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears we your had the pleasure of witnessing our team in action.
We look forward to your return visit.

Safe travels...
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Owatonna, Minnesota
Top Contributor
84 reviews 84 reviews
15 hotel reviews
Reviews in 45 cities Reviews in 45 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2013

My husband and I stayed at this location for just one night (unfortunately) at the end of our trip. The location is SUPER for visiting Charleston....right across the street from the market and by many great restaraunts. I was amazed at some of the complaints I read and was a little nervous but we found this to be one of the most pleasant stays. I cannot say enough about the staff and how friendly they were. As for some of the complaints......the hotel lets you know right up front that you have to pay to park. Parking is 22 per day.....we paid 10 for a lot near there for just a few hours the day before. It is a city and it is customary to pay for parking. Tipping is customary when visiting a hotel or restaurant so expect great service and tip accordingly. No one is demanding a tip. My best advise for this hotel.....be nice to everyone and they will treat you like royalty! Thank you Double Tree management and staff!

Room Tip: We asked for a suite that faced the courtyard so we did not have to worry about street noise and wer...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review, January 24, 2013
Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our attentive staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. We look forward to your next visit.
Best Wishes…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel and Suites Charleston - Historic District

Address: 181 Church Street, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Charleston
#27 Romantic Hotel in Charleston
#28 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Suites Charleston - Historic District 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
Located overlooking the Charleston City Market in the heart of Charleston's Historic District, DoubleTree by Hilton Hotel & Suites offers the perfect combination of incredible location, guest room size, Southern hospitality, and amenities. DoubleTree Charleston Historic District is surrounded by award-winning restaurants, including Hank's Seafood and Brasserie Gigi. ... more   less 
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Also Known As:
Doubletree Hotel Charleston
Doubletree Historic District

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