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“Weekend in Charleston” 5 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Ranked #40 of 59 Hotels in Charleston
GreenLeadersBronze level
Lorton, Virginia
1 review
“Weekend in Charleston”
5 of 5 stars Reviewed yesterday NEW

Delightful in every respect. Most impressive was the concierge, Sherrie Wilson. She was the BEST I've ever encountered--anywhere in the world! She should be placed in charge of training future concierges. I was just so impressed by her and her cheerful professionalism--she made our great trip even better!

Room Tip: We were on 11th floor--great!
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Green Features: All good. Seemed to be consistent with best practices.
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, today
Dear Tom D,

I just wanted to reach out and thank you for your kind remarks and posting them on Trip Advisor! We are thrilled that you found everything to your liking here at the Charleston Courtyard on your weekend stay. Our associates are happy to provide personalized customer service and Sherrie Wilson truly embodies and personifies what our service culture is all about-We are so proud of her! Please be assured I will recognize Sherrie who added on to a memorable stay at our next staff meeting. We invite you to come back and stay with us again, if you are in the area! Travel Safe.

Mark Thomas
General Manager
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541 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • German first
  • Any
English first
Zelienople
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

The hotel is breathtaking with immaculate views of the harbor. The staff is always there to help you with anything and so very friendly. We did have an issue with the shuttle service but the manager of the hotel went far and above to help us out. So very nice to see that people do care about their guests concerns. I will stay at this hotel again.

Room Tip: Try to get a water view balcony room. They are the greatest.
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, today
Dear Christine C,

Thank you so much for selecting Courtyard Charleston for your first visit to the Charleston area. Our "southern charmed" location on the river with beautiful sunset views which is one of our greatest assets, adds to the Charleston experience where so many have come to enjoy and I am glad that it added on to your outstanding stay. Thank you so much for your compliments for our staff, they are all valuable members of our team, and I greatly appreciate your kind words. We are pleased to hear that you will be returning to stay with us again. Hurry back soon! Travel Safe.

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

This hotel is on the Ashley River Marina. The view from the balcony was beautiful! Our room overlooked the pool and the river. We had rocking chairs on our balcony. The desk staff was very welcoming and friendly.

Room Tip: Ask fro a room with a view of the river and pool with a balcony.
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Green Features: The staff recommended seafood restaurants that were walking distance.
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, today
Dear Darlene R,

Thank you for wonderful review regarding your recent stay at the Courtyard Charleston. It is great to hear you loved your room with the beautiful river views. With our location minutes away from downtown, and the hotel itself being right on the river, makes us the "hotel of choice" when in Charleston. I will pass on your kind words to the front desk staff for their warm and friendly service they provided and let them know that their efforts do not go unnoticed. We appreciate you choosing our hotel for your stay and we very much hope to see you again in the near future. Travel Safe.

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
1 review
3 of 5 stars Reviewed 2 days ago NEW

if you like cookie-cutter hotels then this is the place for you. There is nothing unusual or different about this hotel and it is like every Marriott but you will come across in every town in the world. I, for one, would prefer something with a little bit of character or charm. You won't find that here. The hotel is not particularly close to anything interesting. You will need to drive or cab it when ever you go anywhere. On the plus side the bed was very comfortable.

Room Tip: We stayed on the concierge level. I don't think it was worth the extra charge.
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Green Features: I'm sure it was fine. They had the typical bit about leaving your towels on the rack if you didn't want them clean etc.
  • Stayed April 2015, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, today
Dear Debbie S,

Thank you for your recent stay at the Courtyard Charleston and your feedback for fellow online reviewers. I am glad that you found your bed to be comfortable but I was sorry to learn that you were not very happy with our location. We normally hear great reviews about our "southern charmed" location being right next to the river with beautiful views. We are also just minutes away from Downtown and provide shuttle service for our guests’ convenience. I would like to apologize for any inconvenience our location may have caused you but I hope we made up for it in other areas. I do hope you consider us when you return to the Charleston area in the future.Travel safe.

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesville, South Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

From the time we checked in to the time we checked out, the customer service was excellent! We were able to check in early and when we got to our room with the bellhop, the door would not open. It seemed like the battery went dead to the locking system. It only took 5 minutes to get maintenance up and in our room. The food was really good and they even got my steak cooked the way that I wanted! Outstanding! I do spend a lot of time in Charleston, SC and we will be back to this hotel.

Room Tip: Ask for a higher floor if possible.
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 3 days ago
Dear Michael0717

Thank you for your recent stay at the Courtyard Charleston and your feedback for fellow online reviewers. We take great pride in delivering excellent service, and comments like yours has validated our efforts. I am so pleased to read you that truly enjoyed your stay, and I will share your wonderful feedback with my team. We look forward to welcoming you back soon. Travel Safe.


Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had travelled by hire car from Savannah, leaving around 3 pm and arriving after dark and found this hotel by chance. It had parking but the room charge was very high and apparently non- negotiable even though I an a Rewards Member (some American guests remarked that they charge these prices because they can !),
As it was getting late and we hadn't eaten so we took the room and after a quick wash & brush-up went in search of the restaurant, only to be informed that there wasn't a restaurant, only a bar with snacks. There didn't appear to be any cafes within walking distance so we went to the bar, which served only chips (crisps) and wraps, so we settled for a wrap.
The next morning an average buffet breakfast was available at extra cost.
The only aspect that was Marriott was the room which was reasonably large with a comforatble bed. The total bill came to $273.
We left the next morning and drove a couple of miles out of town and checked in to a Sleep Inn for three nights.

Room Tip: Go to a different hotel.
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Green Features: I do not have any thought as I was not aware of these practices. Sorry
  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 2 days ago
Dear JamesAT39,

First and foremost, thank you for your loyalty towards our brand. Our front desk staff are trained to acknowledge and ensure that our Rewards Members are given the upgrades and perks that they deserve and I am sorry that it was not taken care of.

I was also disappointed to know that you felt our price did not support our services and amenities provided to you during your stay. We try to stay competitive with the area hotels with our pricing and in addition, we do not charge for daily parking as most of the other hotels in this area do, which is an add on convenience to our guests. I truly apologize for all the inconveniences caused to you during your stay and being able to meet your expectations this time. We truly appreciate your patronage and hope to regain your trust in the future. 

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Springs, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As my sister and I finished loading our luggage cart (we're traveling for three weeks, so we have everything but the kitchen sink), a young man came up to us and asked if we needed help. He had on a volunteer t-shirt, but he assured us that he worked for the hotel, but was doing a community volunteer project on that day. He rolled our luggage cart to our room, and when my sister tried to tip him, he smiled and informed us that he was Mark, the hotel manager. He suggested that give that tip to our housekeeper because they work very hard.

The next day we made a maintenance request, and someone from the front desk called early evening to make sure our request had been addressed. Since we couldn't be sure, Rachel asked if we minded if someone came up while we were in the room. The maintenance guy came up, checked out our problem, and told us what was what.

This hotel is moderately priced but it certainly shows appreciation for its guests.

Room Tip: Water view
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Green Features: Gives guests the choice of not having linen changed every day.
  • Stayed May 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 6 days ago
Dear Onlyreef,

Thank you for your kind words regarding your stay at the Courtyard Charleston during your recent stay. We work hard to provide high levels of service and comments like yours has validated our efforts. I will pass on your kind words to the staff and to Rachel as well to let them know that their efforts do not go unnoticed. We very much hope to have the opportunity to welcome you back very soon. Travel Safe!

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Address: 35 Lockwood Dr, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Charleston
#32 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Number of rooms: 178
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Charleston Courtyard
Charleston Marriott

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