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“Eddy was wonderful!!” 4 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Free Parking
Ranked #38 of 54 hotels in Charleston
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Eddy was wonderful!!”
4 of 5 stars Reviewed yesterday NEW

Came to Charleston for the very first time and could not have been more satisfied. Eddy, the concierge, was most friendly, helpful and informative. The front desk staff was also well mannered, polite and very nice. 2 thumbs up for people friendliness!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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450 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed yesterday NEW

Very nice place right on the river excellent service with great breakfast buffett. Upgraded our room for free because we where on our honeymoon. Stay away from the city view rooms though they are right near the freeway.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We came to Charleston last minute for the Labor Day Weekend. We chose the Courtyard by Marriott Waterfront for its convenience location to downtown Charleston. Interesting facts since our arrival.

1. The shuttle from the hotel to downtown is 6 bucks a person. (FYI - We've taken a cab twice. Once it was 7 dollars. The other time it was 6 dollars. Either way, split that between two people. It was just slightly cheaper :))

2. The bed is not very good. It feels like I'm sleeping on a child's bed. You know, the kind that feels like a box wrapped in plastic.

3. Do not expect any additional perks. I tried to find a paper this morning. The front desk directed me to the Newspaper stand down the hall. I was like, "awesome, and entire stand!" As I'm walking down the hall, the attendant screams, "It's coin operated!" lol.... Doh. A) Just give the guests a paper, please. B) Who the hell has coins! :)

4. The decor outside is very nice. The green cushions on the outside furniture is modern and comfortable. The view of the marina is calming, and the boats are fun to look at.

5. This may not apply to you, but we do not have a very good view. We're located at the end of the LL floor. We get to look at 1/2 a parking lot, a roof top and some other eye sore. Again, hopefully, this wouldn't apply to you.

6. Charleston is a lot of fun! The downtown shops and restaurants are amazing. Last night we ventured out of Charleston too. We drove to Isle of Palms. Great place! We may very well come back and rent one of the vacation homes along the ocean. Gorgeous beach town.

That's what I've noticed thus far. Wish the hotel reviews could have been better. I'll be sure to make edits if anything changes.

Room Tip: Stay away from the side view
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  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
2 of 5 stars Reviewed 4 days ago NEW

1. AIr conditioner cycles on and groans and vibrates very loud - difficult to sleep. Maintenance came and fiddled around, but no change. Definitely not up to Marriott Courtyard standards I expect.

2. Air conditioner in hallyways and c ommon areas went out on day 2.

3. Mattress is very old and 'rolls to center'.

4. Mattress smells of urine.

Nice view of Ashlet River, but . . .

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful hotel, very nice room with a view of the harbor and all the sailboats. We only ate breakfast at the hotel, but it was very nice. Service was great and the location was smack in the middle of the old town. Excellent choice.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 1 week ago
Dear MaryAnn E,

Thank you for a wonderful review regarding your recent stay at the Courtyard Charleston. It is great to hear you loved your room with the beautiful river views and were satisfied with our facilities. With our location minutes away from downtown, and the hotel itself being right on the river, makes us the "hotel of choice" when in Charleston. Thank you again your complimentary comments and we do hope to welcome you back soon. Travel Safe.

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is very nice and the staff is very helpful and the young lady that helped me out really knew the area. I have to also state that I had a great room with a very nice view. The only downside for me was that they don't have a Bistro like most other Courtyard Marriott properties. When I'm traveling, I prefer to eat in most days, so please add this and I will be back.

Thanks...

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 1 week ago
Dear Robert J,

Thank you for your recent stay with us at Courtyard Charleston. We appreciate your feedback regarding the "Bistro" and we are in the process of putting this in place. Being that we are in the Charleston area, lots of our guests are looking for the dine in options and the Bistro idea will definitely suit us and will be a great addition to our full-service restautant. We are in the process of looking into this and will certainly look forward to welcoming you back when this project is complete. Thank you again for choosing the Courtyard Charleston for your stay and sharing your suggestions with us.

Mark Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check-in process was a bit disturbing. First of all the entire lobby was extremely hot. They blamed the AC not working but I saw no one on site doing any repairs. When we went to our room for the first time we encountered someone caulking the bathroom. We had to move to another room as it needed to dry at least 24 hours. When we returned to the front desk it appeared to be an inconvenience for the staff. They were not very friendly. The room could have been better kept. It appears throughout this hotel needs a renovation. The water pressure in the shower was not very powerful. Look elsewhere.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 2 weeks ago
Dear Phillupi,

Thank you for choosing the Courtyard Charleston and for sharing your feedback regarding your recent stay. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. I have shared your concerns with my management team and we have taken corrective action to assure it does not happen again. We do hope you give us another chance to welcome you back to experience our hotel the way it should have been on this visit. We look forward to welcoming you again soon.

Mark Thomas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Address: 35 Lockwood Dr, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Charleston Marriott
Charleston Courtyard

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