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“The only downside of Charleston” 2 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Ranked #39 of 54 hotels in Charleston
Coral Springs, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“The only downside of Charleston”
2 of 5 stars Reviewed 2 days ago NEW

As weary travelers who spent over ten hours driving, I was more than ready to check in to this beautiful property. Upon approaching the front desk, I was told by a not so friendly front desk clerk that the hotel was sold out depsite having made a reservation in advance. To my dissapointment, the gentleman only handed me a paper with the name of the hotel and offered little else information or explantion besides their hotel being oversold and the Plaza Hotel being "not too far away." I wish the staff could have reached out to me sooner through phone or email prior to me arriving espeically with it being around 10:30 at night.

To make matters worse, they sent me somewhere about 10-15 minutes away. Despite passing other Marriotts we ended up at a downgraded lesser quality property right off the highway that was pretty desserted compared to their waterfront location. Not the type of location I would willingly drive down from south Florida to stay in.

When I checked my bank account the next day lo and behold, I was charged for the room I didn't stay in at the Courtyard! It took three phone calls and explaining my situation each of those times in order to get an answer. Night audit accidentally charged my account and the supervisor said I would be "credited back within 3-5 business days." Again little apology was made on behlaf of the staff. It was a little unsettling considering all the trouble I experienced already.

Think twice about staying at this location. A reservation doesn't gurantee your stay especially in peak seasons. Moreso I was dissapointed by the way they handled the situation. The staff was not too professional or understanding of my circumstance. It's a shame because it's a very beautiful hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • German first
  • Any
English first
Boston, MA
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved everything about this hotel!!! The room was spacious and very clean, the bed very comfortable and the view from our balcony was wonderful. The outside and inside lounging areas were large, inviting, comfortable and well decorated. There was free entertainment at the outside lounging area. The staff was friendly and could not have been more helpful. It was only a 5 minute or so drive to downtown. I cannot find one thing I would improve upon.
We really enjoyed our stay here.

Room Tip: Chose a room with a balcony, at the far end of the hotel that over looks the pool and river.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 1 week ago
Thank you for selecting Courtyard Charleston for your recent visit and for writing your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. Thank you again and safe travels.

Mark Thomas
General Manager
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Garden City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When visiting Charleston, my wife and I usually stay in downtown Charleston, but decided to try the Courtyard by Marriott Charleston Waterfront for a change. We have stayed on two separate occasions and were extremely pleased with the hotel, staff, amenities and beautiful Marina views on both visits. The staff was exceptionally friendly and helpful, especially Eddie (the concierge) who was informative and always available with great recommendations. Eddie is an asset. The hotel and rooms are clean and up-to-date. The property has a deck with wicker furniture and a pool with lounge chairs all overlooking the scenic Marina. It's a great place to stay and only a quick shuttle or taxi ride to downtown. We've already planned our next visit to Charleston and will be staying at Marriott Charleston Waterfront..

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 1 week ago
Dear Fred, thank you for your remarks regarding your stay at the Courtyard Charleston. I was happy to hear that we were able to spoil you during your stay, and especially that Eddie went over and above your expectations. Please be assured I will pass on your comments and recognize Eddie at our next staff meeting. We do hope to welcome you back soon. Travel Safe.

Mark Thomas
General Manager
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Waynesboro, Pennsylvania, United States
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two non consecutive nights and both times had to request towels sufficient to meet the size of the registered guests. Rooms are nice and clean. The breakfast is a little pricey since its not much more than one gets for free elsewhere.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 3 weeks ago
Greetings TravelMonster17268 and Guests, thank you for staying with us recently. We appreciate your input regarding the number of towels in the room and the cost of breakfast. We work very hard to satisfy all guests and your suggestions will certainly help us to improve our offering. Thank you again. Travel Safe!
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Roswell, Georgia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff at Courtyard by Marriott Charleston Waterfront was extremely friendly and helpful. The property has a pretty and convenient setting overlooking the marina. They have a free shuttle available to downtown. Cab rides to King Street or downtown are very reasonable as well. Breakfast at this property is better than most hotels, and we enjoyed eating while sitting outside overlooking the marina. Hotel is very clean, and the beds are very comfortable. Any time we visit Charleston, we'll be staying here! Highly recommended!!

Room Tip: There were 5 of us, and we were able to get a room with 2 queen beds and a pullout couch, which was...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 3 weeks ago
Dear Karen W and Guests, thank you for selecting our hotel for your visits to historic Charleston. Thank you as well for mentioning all the amenities you enjoyed. We are extremely proud to know, “any time we visit Charleston, we'll be staying here!” We look forward to serving you again. Travel Safe!
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Greenville, South Carolina, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived until check out we were treated like royalty and I never saw an employee that wasn't smiling. Upon arrival we were greeted at the curb and offered a cold refreshment free of charge. Upon entering the lobby we were greeted and offered a glass of fruit infused water as we checked in. Check in was speedy despite there being many guests milling about. At this time we were invited to join other guests out on the patio for a complimentary BBQ. We declined since we were there for a wedding and needed to get settled into our room. After getting ready to go out for the evening we came back down to the public areas and were offered complimentary beer at this time and there were warm chocolate chip cookies. We went off to our event for the evening. Upon return later that evening we we're offered complimentary champagne or sparkling juice and brownies. Our rooms were basic but satisfactory with a good view of the waterfront. The bed was very comfortable with crisp linens and extra pillows. They offered a complimentary coffee and tea bar all day. Breakfast was available on site at a reasonable cost. My husband and I shared a made to order omelet and it was plenty for both of us. The pool and outdoor areas were very nice with a spectacular water view. They also had a dock that we were able to walk out on to get a closer look at all the boats docked at the marina and sit in wood rockers to enjoy the summer evening. Garage Parking was free. We never once encountered a staff person that wasn't warm and friendly. Everyone made us feel welcome and special.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 3 weeks ago
Greetings from the Waterfront Lisa123489 & Guest, it was our pleasure to treat you “like royalty” during your recent visit to Charleston. Thank you for selecting our hotel for your stay. Among all the things you enjoyed we are especially pleased to know you, “never once encountered a staff person that wasn't warm and friendly” and that “everyone made us feel welcome and special.” We appreciate you sharing this with others. Thanks again and travel safe!
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Kankakee, Illinois
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a lovely view of the marina from our room. It was the perfect spot to spend our first night in Charleston. We were able to get acquainted with the city and the next day we moved to our vacation rental.

Room Tip: Get a room with a sea view!
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, 3 weeks ago
Greetings from the Waterfront Catmalone, thank you for starting your Charleston vacation with our hotel. We are glad you found it the “perfect spot”. Please visit again soon. Travel Safe!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Address: 35 Lockwood Dr, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Charleston
#37 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Charleston Marriott
Charleston Courtyard

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