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“Very nice but out of the way” 4 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Ranked #38 of 54 hotels in Charleston
South Salem, NY
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
“Very nice but out of the way”
4 of 5 stars Reviewed April 1, 2013

We stayed at the Marriott Courtyard Charleston Waterfront as a compromise, wanting to be on the downtown peninsula but wanting to mitigate the cost of downtown hotels. The rooms are very nice and include wi-fi, a (very) mini refrigerator and microwave. There is adequate free parking. The view over the adjacent marina is terrific, but if you really want to enjoy it spring for a waterfront room. We had a city view which was not particularly nice. What I did not expect was that you can't really walk from this hotel to anywhere - there is nothing close by. It is a short drive into downtown and there is plenty of public parking, but you have to drive. Or pay $6/day/person to use the hotel shuttle.

The breakfast area was very nice and had a great view. Breakfast will run you about $10/person/day. I've never worked out why some Courtyards charge and some include a basic breakfast like Hampton Inns.

The hotel could use a business center. They had one desk top computer in an alcove called a "business center" but it was down. The staff allowed us to use their back office computer with printer to print boarding passes for our departure.

To have dinner you need to make your way downtown, or cross a bridge in either direction to find restaurants.

Room Tip: If you can afford it take a room with a waterfront view.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, April 2, 2013
Thanks for taking the time to write this review! We're very glad you enjoyed your visit with us.
We hope you had gorgeous weather during your stay!

Since we are about a mile and a half from the Historic District, we often encourage our guests to use the Marriott shuttle service, which operates daily from our property for $6 per person (round trip). This is a good way to get to the downtown area for those not interested in the walk.

Again, we're thrilled you had an enjoyable stay and we look forward to seeing you again on your return visit to Charleston.
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410 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Rockbridge
Top Contributor
86 reviews 86 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 27, 2013

I must say first that my mother and I stayed here before her heart surgery at nearby MUSC. I greatly appreciate their generosity in providing us lodging so near the hospital at a deep discount. Really everything was as you would expect in an expensive hotel.

Our room overlooked the water and we saw a beautiful sunset. This was very special as we did not know if it would be my mother's last. (FYI she came through surgery splendidly!)

There is a lovely patio overlooking the river, which it was too cold and windy to enjoy. Their 4:30-7 pm happy hour offers discounted ($5 instead of $7 per glass of wine), which can be enjoyed in the cozy bar area (there was a gas fire when we were there) or on the adjoining patio.

I had two wonderful breakfasts. I always order off the menu rather than the buffet. In this case the food came very quickly. They also did not charge for the coffee! Both meals were truly excellent.

The underground parking was very convenient and free! This is just five minutes from Historic Charleston.

Room Tip: Ask for a room overlooking the water!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, March 28, 2013
We absolutely love reading reviews like this one. We're glad when some of the MUSC patients and their families actually have time to get a little bit of a vacation out of their visits. We wish your mother a speedy recovery and hope that you both can return for a true Charleston vacation very soon!
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Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 27, 2013

I reluctantly booked a room at this hotel after waiting too long to make my Spring Break reservation out in Mt. Pleasant. I was mostly pleased with this hotel, it just needs a little bit of updating. You won't likely be walking to downtown from this hotel because of its location, but parking is free and there is far more to see in this city than just downtown. Overall I'd recommend. A good deal for the price.

Pros:
It was on the west side of town, so we finally took the opportunity to see Folly Beach (Very nice)
Free covered parking
Staff was exceptionally friendly
Free wifi
Price and availability
Comfort of rooms
Fridge/microwave in room (always a plus)

Cons:
Not really near anything except MUSC
Noise from highway (I'm a heavy sleeper so this wasn't a big issue, but if you aren't - ask for a room on the other side of the hotel)
Rooms need a fresh coat of paint and the fixtures could be upgraded. The spout on our bathtub was literally just held on by a very noticeable caulk repair job.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, March 28, 2013
Thanks for taking the time to write this review. We do like the pros and cons list, as we're always interested in knowing how others see our property. Know that your comments are always heard and we take guest suggestions seriously. We're glad you enjoyed your Spring Break here with us in Charleston - hopefully you can visit when the weather is a tad bit warmer!
Thanks again, and we'll see you soon!
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Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

Great Property!! The location on the Charleston harbor and overlooking the City was incredible. We were within walking distance of much of the City. Sterling and the staff we interacted with were friendly and professional. Nothing however topped the hotel conceirge, Eddie. When time did not permit us to visit our favorite restaurant The Peninsula Grill, Eddie made a special trip to to the restaurant and had our favorite dessert waiting for us when we returned to the hotel late that night!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, March 28, 2013
We absolutely love reviews like this! Our staff is amazing and we love when others recognize this as well. We're so glad that Eddie and Sterling exceeded your expectations - they're some of the best! Thanks again for this awesome feedback - we look forward to seeing you on your return visit to Charleston!
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South Florida, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2013

We arrived very late at night and were greeted by very friendly staff at the front desk. Their efficiency made the checkin process very quick and easy. Our room king-size was very nice, clean, and spacious. We stayed 3 nights and enjoyed the hotel and the surrounnding area. Also, went to the market.

The fireplace in the lounge area was so relaxing and comfortable. The morning buffet was reasonably priced and included a great variety of breakfast items. It is about 3-5 miles from the downtown area, so if that is where you plan to spend all your time, you may want to consider other options. However, the drive from the hotel to parking in the downtown area was an easy 10-15 minute drive. It's definitely worth considering for your next trip to Charleston.

We enjoyed the hotel, the staff and was a great romantic getaway!

Will definitely stay again.

Room Tip: I always prefer to stay on a high floor. However, if you can get a corner room with balcony overlook...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, March 28, 2013
Thank you for such a great review! We're glad you found your room spacious and comfortable, and the staff throughout the property to be helpful and friendly. Thanks again for your kind words, and we'll definitely see you again on your next visit to Charleston!
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Tennessee
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 24, 2013

We arrived late at night and were greeted by very friendly staff at the front desk. Their efficiency made the checkin process very quick and easy. Our room (king-size, corner, facing the water) was a relaxing haven when we returned from walking all day. The sitting area with a couch was comfy and the desk area was spacious for using the laptop. The balcony was small, but big enough to sit and enjoy the sound of water lapping the boats. The morning buffet was reasonably priced and included a great variety of breakfast items. It is about 3-5 miles from the downtown area, so if that is where you plan to spend all your time, you may want to consider other options. However, the drive from the hotel to parking in the downtown area was an easy 10-15 minute drive. It's definitely worth considering for your next trip to Charleston.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, March 28, 2013
We're so thrilled you had such an enjoyable trip to Charleston! Thank you for the kind words regarding your stay with us. We love knowing you felt relaxed and refreshed at our property!
We hope we'll see you again on your return visit to Charleston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Helena Island, South Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 16, 2013

My husband and I were guests the nights of March 7 and 8, 2013. Our room was quite small (one person getting out of the king sized bed during the night had to be cautious not to bump into a wooden sofa arm just inches from the foot of the bed), the carpeting was thread-bare, the bi-fold mirrored closet doors were difficult to close, and the toilet ran non-stop. Because we had the reduced medical rate given to patients at Medical University of S.C., we accepted the room size and were grateful for a view of the Ashley River harbor. However we had a hard time sleeping because of the toilet and noise of children running in the room above us. When I finally returned from the hospital after 8 PM Friday evening, I stopped at the Front Desk and asked to have maintenance fix the toilet with the hope I would get a better night's sleep. I waited approximately an hour and then cancelled my request because I was exhausted from having left with my husband at 5:30 AM for the hospital and desperately wanted to go to sleep after an anxious day.We stayed at this property because of a medical procedure at MUSC in 2007. The contrast with our most recent stay was very disappointing. My husband is a Platinum Level Marriott Awards member yet I am doubtful we would return or recommend this Courtyard to friends.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, March 18, 2013
Words cannot express how sorry we are for all the issues you encountered during your recent stay at our property. This level of service is definitely not our norm and please accept our apology. Know that your comments are heard and the appropriate departments are notified so changes and improvement can be made. Thank you for your Marriott loyalty, you are appreciated and we hope you'll consider giving us another try in the future.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Courtyard Charleston
Charleston Marriott
Charleston Courtyard
Address: 35 Lockwood Dr, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Charleston
#37 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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