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“good things and bad” 3 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Ranked #38 of 54 hotels in Charleston
StonyBrook, NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“good things and bad”
3 of 5 stars Reviewed January 22, 2013

The lobby and halls were fine. the views from the water front room may be great, but there is new construction next store. The bath area of the the rooms is poor. the front is on an expressway, parking is fine. Today the pool is being worked on, it is too cold to go in anyway.
I would wait until the construction is completed, and then get a good price.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 24, 2013
Thanks for your review of our property! Like you, we're eagerly anticipating the completion of the construction next door to our hotel. It seems as though you're currently in the middle of your visit with us. Hopefully, upon check-out, any issues you experienced or additional comments you may have can be addressed. We take comments and guest suggestions seriously - each one is heard and responded to, and actions are then taken to enhance future guest's satisfaction.

We apologize that our pool is currently unavailable for use. During our slower season, which is very brief, we make updates and necessary repairs that would be quite an inconvenience during the peak months.

We hope you enjoy the rest of your visit! Thanks again for taking the time to review us!
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409 people have reviewed this hotel

Traveler rating
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    64
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • German first
  • Any
English first
Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 21, 2013

We stayed at the Courtyard as part of a wedding and loved the experience. It was a great recommendation from our hosts. Beautiful western facing hotel on the water, with a wide spanning terrace from which to view a wonderful sunset. The rooms were super affordable and we had a nice room with a balcony, fridge and king bed. Staff was very wonderful and there is a restaurant on site for breakfast and cocktails in the evening. Less than 10 minutes from downtown.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 24, 2013
Thanks so much for taking a moment to write this review! We're so glad you enjoyed your stay with us and had great things to say regarding every aspect of your visit! We hope you're already planning your return to our incredible city, and we look forward to seeing you again soon!
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Bay Village, Ohio
Top Contributor
108 reviews 108 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 17, 2013 via mobile

You have to really want to find this place. Even after I found the hotel, the signage was so bad I couldn't figure out how to get in. Staff was very courteous. Marriott rooms are always good. But the hotel is in an area that seemed unsafe to be lost in.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 18, 2013
Thanks for your review! We're sorry you had problems locating our property. Charleston can be hard to navigate at times and with certain streets only allowing for one way traffic, we understand your frustrations. Please know we definitely take all comments into consideration and we're working on a solution with signage so future guests might have an easier time with the check in process. We're glad the rest of your stay was enjoyable.

We hope you'll consider staying with us again soon!
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Long Island, Ny
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed here for 2 nights between Christmas and New Years - check in was very quick and efficient, the room was clean, breakfast in the morning was crowded but the staff kept everything moving, even had managers chipping in. They seem like they will do anything to make your stay comfortable. The outside fireplace pit is a great touch, overlooking the marina and very easy to use. The hotel is not downtown but easy access to everything and at a much better price. I will stay here again on the next visit.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 11, 2013
Thanks for this great review of our property! We're glad you found your room clean, comfortable and well-equipped. Our staff and management team work closely together to ensure every guest has an amazing experience at our hotel - it's not unusual to see managers bussing tables or front desk employees assisting with housekeeping!

The outside fire pit is a new addition to our poolside area and we're thrilled that we've had some crisp nights where our guests can truly enjoy a relaxing evening by the fire.

Thank you again for taking the time to write such kind words regarding your stay. We look forward to seeing you again very soon!
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Woolwich, Maine, United States
1 review
5 of 5 stars Reviewed January 6, 2013

First of all checking in on two separate ocassions was first rate. The staff at the front desk ( sorry not to remember any names ) but could not have been nicer. I have worked in customer service related industries my entire life and I was very, very impressed.

The room ( got the same on two different stays :) was on the upper part overlooking the marina. It had a nice porch with rocking chairs to enjoy the pool below and the spectacular view. I cannot wait to return and think it would be outstanding to have a room like that during July 4th celebration and hope to do that one day.

I loved the place. Getting into it off the main roads can be tricky but once you figure that out it is worth it. We did have to go around & around to figure it out.

Charleston is the best and the location was perfect! We will return asap.

Room Tip: Facing west for sunsets/pool. Upper rooms are my favorite.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 7, 2013
Thanks so much for this awesome review of our property! We're so thrilled you enjoyed your stay with us - definitely check into rates for July and keep in mind that the Joe Riley Stadium actually does their big fireworks event on July 3rd. It's an awesome show!

We hope to see you again very soon!
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Cary, North Carolina
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2013

This hotel was totally fine in every way except for location. It has traffic on two sides and construction of a new hotel on the third, so unless you manage to get a room dead-on center overlooking the marina, you are in for noise. I asked for a quiet room overlooking the marina, told there wasn't one, but that he'd give me one with a "marsh view" with a large balcony. Turned out the marsh view was beyond the location of the garbage bins, so that is really the view you got. And the "large balcony" was so small that the chairs on it had to be positioned sideways in order to fit - not that I wanted to sit looking over the trash to the marsh anyway! One positive was free underground parking. Even the breakfast was not included in the price of $152/night.

Room Tip: Overlooking marina are only good rooms
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 7, 2013
Thanks for taking the time to write a review about your recent stay with us. The construction next door has presented some challenges for us and we're very sorry that it interfered with your visit. We are looking forward to the completion of the project as well! While we wish we could upgrade every guest to a room facing the marina, often times those upgrades are unavailable. We definitely try our best to accomodate every guest request and please accept our apologies for not having that upgrade available for your stay.

We do hope that you will visit us again on your next visit to Charleston. Thanks again for your review and have a Happy New Year!
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Knoxville, Tennessee
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 4, 2013

We stayed overnight December 22 before going on a cruise to the Bahamas for New Years.

The entire staff was friendly and asked us if if needed anything. Since it's next to the marina the view is great and you can walk to see all the big yachts. Downtown is several blocks away but there is a shuttle for $5 PP each way at the hotel.

The breakfast buffet was very good and they will fix your eggs fresh any way you want them, including omelets.

They allowed us to park in their lot for free while we were our cruise saving us the $17/day parking fee at the cruise dock. We just a cab ride for $10 PP each way and the cab service was extremely prompt.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, January 5, 2013
Happy New Year! Thanks for taking the time and writing a few kind words about your recent stay with us! We're glad you enjoyed the beautiful views of the marina and found our guest service throughout the hotel to be exceptional.

Right now we do allow guests that stay with us either before, or when returning from a cruise, to park a vehicle in our open lot for no additional fee. This may change in the future, as our parking has become limited with the new structure being built next door.

Thanks again for staying with us! We hope you had an amazing cruise and that we'll see you again on your next visit to Charleston.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Courtyard Charleston
Charleston Marriott
Charleston Courtyard
Address: 35 Lockwood Dr, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Charleston
#37 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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