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Courtyard by Marriott Charleston Waterfront: Traveler Reviews

3.0 of 5
35 Lockwood Dr, Charleston, SC 29401
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Courtyard by Marriott Charleston Waterfront
Ranked #38 of 54 hotels in Charleston
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321 reviews from our community

Traveler rating
    104
    126
    49
    26
    16
See reviews for
Families
78
 
Couples
120
 
Solo
20
 
Business
49
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cary, North Carolina
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Nice hotel, bad location”
3 of 5 stars Reviewed January 5, 2013

This hotel was totally fine in every way except for location. It has traffic on two sides and construction of a new hotel on the third, so unless you manage to get a room dead-on center overlooking the marina, you are in for noise. I asked for a quiet room overlooking the marina, told there wasn't one, but that he'd give me one with a "marsh view" with a large balcony. Turned out the marsh view was beyond the location of the garbage bins, so that is really the view you got. And the "large balcony" was so small that the chairs on it had to be positioned sideways in order to fit - not that I wanted to sit looking over the trash to the marsh anyway! One positive was free underground parking. Even the breakfast was not included in the price of $152/night.

Room Tip: Overlooking marina are only good rooms
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask wine queen about Courtyard by Marriott Charleston Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
January 7, 2013
Thanks for taking the time to write a review about your recent stay with us. The construction next door has presented some challenges for us and we're very sorry that it interfered with your visit. We are looking forward to the completion of the project as well! While we wish we could upgrade every guest to a room facing the marina, often times those upgrades are unavailable. We definitely try our best to accomodate every guest request and please accept our apologies for not having that upgrade available for your stay.

We do hope that you will visit us again on your next visit to Charleston. Thanks again for your review and have a Happy New Year!
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Knoxville, Tennessee
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Nice hotel on the water front!”
4 of 5 stars Reviewed January 4, 2013

We stayed overnight December 22 before going on a cruise to the Bahamas for New Years.

The entire staff was friendly and asked us if if needed anything. Since it's next to the marina the view is great and you can walk to see all the big yachts. Downtown is several blocks away but there is a shuttle for $5 PP each way at the hotel.

The breakfast buffet was very good and they will fix your eggs fresh any way you want them, including omelets.

They allowed us to park in their lot for free while we were our cruise saving us the $17/day parking fee at the cruise dock. We just a cab ride for $10 PP each way and the cab service was extremely prompt.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Talking_Bob about Courtyard by Marriott Charleston Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
January 5, 2013
Happy New Year! Thanks for taking the time and writing a few kind words about your recent stay with us! We're glad you enjoyed the beautiful views of the marina and found our guest service throughout the hotel to be exceptional.

Right now we do allow guests that stay with us either before, or when returning from a cruise, to park a vehicle in our open lot for no additional fee. This may change in the future, as our parking has become limited with the new structure being built next door.

Thanks again for staying with us! We hope you had an amazing cruise and that we'll see you again on your next visit to Charleston.
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Atlanta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great stay!”
5 of 5 stars Reviewed December 31, 2012

The hotel was part of a great trip to Charleston after Christmas. The corner room with the view of the marina was a great place to watch the sunsets. We enjoyed the king size bed and also used the pull out couch my daughter. We easily found our way around from the hotel and hope that the addition of another hotel next door will draw some restaurants down towards the river on this end.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
January 3, 2013
Thank you for this glowing review of your stay with us! We're glad you found your room comfortable and enjoyed the gorgeous sunsets over the Ashley River - our property has one of the best views for sunset lovers! Sometime mid-2013, we'll be moving to the Courtyard Bistro styling so other dining options will be available for our guests, as we know there are few restaurants within walking distance of our hotel.

Thank you again for staying with us! We wish you and your family a Happy New Year and look forward to seeing you on your next visit to Charleston.
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Houghton Lake, Michigan, United States
1 review
1 helpful vote 1 helpful vote
“Very Nice!”
4 of 5 stars Reviewed December 30, 2012

I will never bother staying in downtown Charleston again.I have spent hundreds of dollars per night for hotel rooms in this city and never received the quality of service I received from the staff in this hotel. It is nice to deal with staff that remember your name and go the extra mile to make your stay a pleasant experience. I am especially appreciative to Sterling, he is a pro in every sense of the word.
My room was very nice and well appointed. The full porch balcony provided great views of the river. Great hotel for the price.
If there is a negative it would be the breakfast. the food is good but at $10.95 per person is over-priced and the dining room is to small to accommodate the quest without long waits.

Room Tip: Any room with a porch balcony, mine was Room 122.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask David L about Courtyard by Marriott Charleston Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
January 3, 2013
Thank you for taking the time to review our property! We're so glad you enjoyed your stay with us and that we were able to wow you at every turn with our service. Sterling is definitely one of the best and sets the bar high when it comes to service excellence - we're happy to have him as a member of our Courtyard family!

Happy New Year from all of us at the Courtyard by Marriott: Charleston Waterfront! We look forward to seeing you again soon!
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Cuyahoga Falls, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice!”
4 of 5 stars Reviewed December 27, 2012

My husband and I spent 4 days here over the Christmas holiday. The staff was great. The rooms were very clean with the exception of Christmas day. When we returned after lunch, our bed had been made and towels removed. However, there were still crumbs on the floor and tables and the bathroom had not been swept and mopped. I am forgiving though.....it was Christmas day and I'm sure the housekeeping staff was anxious to be home with their families. Overall, we had a great experience here. A lovely room with a balcony and harbor view. I'd definitely stay again. Plus, it was priced right and had free parking!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by denisek32 for Charleston
Ask denisek32 about Courtyard by Marriott Charleston Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
December 29, 2012
Thank you for taking the time to write a review about your recent stay with us! We're glad you found your room comfortable and well-equipped, along with the lovely view. We apologize about the housekeeping issues you experienced on Christmas Day and we thank you for your understanding. We look forward to seeing you on your return visit to Charleston.


Happy Holidays from all of us at the Courtyard Charleston Waterfront
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Additional Information about Courtyard by Marriott Charleston Waterfront

Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Courtyard Charleston
Charleston Marriott
Charleston Courtyard
Address: 35 Lockwood Dr, Charleston, SC 29401
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in Charleston
#31 Business Hotels in Charleston
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Discover the only waterfront hotel in downtown Charleston, SC at the Courtyard Charleston Waterfront. Experience stunning views of the Ashley River while dining, swimming in the outdoor waterfront pool or relaxing in a waterfront guest room at our downtown Charleston, SC hotel. We're just a short drive from many of Charleston's top destinations and events including the Charleston Historic District, Spoleto, Charleston Fashion Week & the annual Wine and Food Festival. Enjoy our spacious rooms, fitness center & lounge and be sure to join us each morning in The Ashley River Cafe for a delicious breakfast buffet with a waffle station and eggs cooked-to-order. If you're looking for something quick, our downtown Charleston, SC hotel's new 24-hour Market features snacks, beverages, soups & homemade sandwiches and salads. Specializing in small rehearsal dinners, meetings & social events, our Mariner Room, which accommodates up to 70, sets the stage for success at this hotel in downtown Charleston ... more   less 
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