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“An on point Courtyard with a traffic challenge and some rehab signs” 4 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Ranked #40 of 57 Hotels in Charleston
GreenLeadersBronze level
Marietta, Ohio, United States
Top Contributor
73 reviews 73 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
“An on point Courtyard with a traffic challenge and some rehab signs”
4 of 5 stars Reviewed December 6, 2012

I traveled to Charleston on a short business trip and spent 2 nights at the hotel. This hotel is extremely close to the downtown area. The front desk staff was exceptional. The lobby area appeared brand new as did most of the room, and all hallways. It met my normal expectations of a Courtyard.

It's clearly a rehab, and you can see it in outlet covers and light switches. The building itself is not a courtyard configuration but a water front beach style with parking underneath, a very nice large outdoor patio area, and an excellent breakfast/dinner room. They do not have the bistro concept at this facility but they do have the Marketplace adjacent to the check in desk.

Security was adequate, my room was exceptionally quiet, but I did notice when walking around the floor between the bedroom and the sink that the floor had a hollow sound. I don't know if this is a wood structure in the area of room 424, but I was a little concerned my normal walking might be disturbing someone below. The bed had a creak. I didn't report it but plan to so they can address.

The bathroom didn't have what I expect for normal courtyard surround in the shower (usually marble or similar) but it was clean & new. The tile on the floor in the bathroom was also a bit lower grade than I see in most Courtyards, but looks like you'd expect for a beach area hotel.

There was nothing that would keep me from staying here again. I was satisfied for the price, and once you have experienced the crossing an entrance ramp, exit ramp and turn lane to enter the facility and driving past it to U turn to return, it's not that big of an inconvenience though on your first approach it could be a bit concerning.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 14, 2012
We're so glad you enjoyed your stay at our property and thank you for the kind words regarding the front desk staff! The time and thoughtfulness you put into this review is greatly appreciated and helpful to future guests. We definitely hope you'll visit us again!
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486 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Vermont
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 4, 2012

Reasonably priced, attractive hotel in a great location by the marina. Covered parking below hotel was also handy. Room was clean. A few little things maintenance items kept it from being perfect; missing tile, frayed carpet edge. Staff was friendly and attentive. Problems with the room's heating unit were immediately addressed. I was upgraded to a large suite with a balcony, jacuzzi and separate bedroom. For the rate I was paying this made it a real bargain.... if it weren't for the major construction going on next door. Be warned, a Hilton going in next door makes this a noisy place from 7am until quitting time. If you want to sleep later than 7 you may be better off somewhere else or at least on the other side of the hotel.

Room Tip: Away from construction next door.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 7, 2012
Thank you for the nice review of your most recent stay at our property. We're glad your concerns were heard and dealt with in a timely manner, and that you enjoyed the suite even with the construction next door. We'll see you soon!
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Pulaski, Virginia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 1, 2012

This hotel is a typical Marriott, very clean and well appointed. It was however the smallest Marriott room I think I have ever stayed in. The front desk staff was wonderful and even helped out with a great deal! The view out the back of the hotel over the river was beautiful. We are sailors so the marina full of sailboats at the back of the property was awesome. Unfortunately our room was on the front and we had a rather dismal view of a busy highway and the Veteran Affairs Medical Hospital. Oh well I guess only half the rooms look out over the river (but if you have a choice ask for the river view). I would definitely stay here again.

Room Tip: Ask for a room overlooking the river.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 7, 2012
Thanks for this great review of our hotel! While it's impossible for every guest room to face the water, we're so glad you enjoyed the views of the Ashley River from the newly furnished terrace. We appreciate the kind words and we hope you'll stay with us again soon.
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Rio Rancho, NM
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 26, 2012

Hot tub is hot and it's a tub...the water level was low all 6 days, the plaster needs to be redone on both the hot tub and the pool. The fireplace was great when it worked, which it did for 25 minutes - and that was because I was able to get it to work when working with the maintenance staff. The beds were hard and both of them squeaked. Overall the room was nice. The wireless internet access was good, speed was okay, but not enough to skype. The balconies of some of the rooms were large, but the rooms that face the bridge have a 6'x18" deck. They're not very big. The staff was very acommodating, and I'd like to call out the wait staff in the breakfast area, Louis (Maintenance), and Julian (Lobby) for outstanding customer service. The common areas are nice and the rockers and lounges out on the deck are really cool.

All this said, I would stay again, but I'd be specific in my room choice. The construction wasn't bad next door (Hilton Garden Inn). The beds are a bit too hard, and I'd be willing to explore the Holiday Inn that is close by too.

Room Tip: Pick a room that faces the marina, not the highway.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 7, 2012
We appreciate the feedback, both positive and negative, on your recent stay with us. Your concerns have been passed along to the appropriate departments and the necessary repairs have been addressed. Louis and Julian thank you for your kind words and we all hope you'll consider a visit to us again very soon.
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Woodbridge, VA
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed November 23, 2012

The room was pretty decent and clean. The bed was a bit hard and uncomfortable. The common areas could use an upgrade. Customer service at check-in could have been a bit more hospitable. There was construction nearby, but I could not hear it much from my room. A decent value for the price. I would stay here again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 7, 2012
Thanks for the review! We're looking forward to some renovations coming in 2013, so stay tuned for the New Lobby! you might have seen at some properties and featured on the Marriott website. We hope you'll consider staying with us on your next visit to Charleston!
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Florida, USA
Top Contributor
94 reviews 94 reviews
29 hotel reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 22, 2012

My husband and I found this hotel to be comfortable and quiet. The desk staff were very friendly and they even let us check in a little early since we arrived in town an hour early.
The room was spacious enough, the bed was very comfortable and even though our room faced the main road, we didn't hear any noise at night. The room has a microwave and little refrigerator which we used.
The hotel has free parking.
The only problems we found with our room is: no ventilation fan in the bathroom, and the bathroom door doesn't close completely - it seems to be too large for the door frame. But we would stay in this hotel again because we enjoy the Marriott hotel chain.
Downtown is about 1-1/2 to 2 miles away and only takes a couple of minutes to drive there. Downton Charleston has a number of parking lots and you can park along most streets, so that wasn't a problem.

Room Tip: A quiet location near the water - about 1-1/2 miles from downtown.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 7, 2012
We are so thrilled that you enjoyed your visit to our property and the Charleston area. We appreciate the feedback, and the concerns you addressed have been passed onto our maintenence team and the necessary repairs have been made. Thanks again for the great review, we look forward to seeing you again!
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Central New York
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 20, 2012

We had a wonderful room with wonderful service. The view out our window was one of the lovely pool and the water and bridge inthe background with the boats in the bay. There was some construction next door but we never even knew it until we went for a walk. the only bad thing was that you weren't able to walk to the historical Charleston but their shuttle was prompt. ALthough we learned that you had to reserve it.

Room Tip: Be sure to ask for a view of the water...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, December 7, 2012
We appreciate the great review and the fantastic feedback regarding your visit! We hope you'll consider staying with us again on your next trip to the Charleston area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Address: 35 Lockwood Dr, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Charleston
#31 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Number of rooms: 178
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Charleston Marriott
Charleston Courtyard

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