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All 54 Charleston hotels

Courtyard by Marriott Charleston Waterfront: Traveler Reviews

3.0 of 5
35 Lockwood Dr, Charleston, SC 29401
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Ranked #38 of 54 hotels in Charleston
Most recent review
4 of 5 stars Reviewed November 15, 2012
sugarmag13 Matawan, New Jersey
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328 reviews from our community

Traveler rating
    103
    131
    51
    27
    16
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Families
79
 
Couples
125
 
Solo
19
 
Business
50
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Matawan, New Jersey
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
136 helpful votes 136 helpful votes
“Nice Place”
4 of 5 stars Reviewed November 15, 2012

Yes, there is construction going on next door, but honestly I never heard it except for when we had coffee outside in the morning or we were driving out of the parking lot. We were not hanging around the hotel during the day to bother us,

This hotel has an amazing view, but is not near downtown. I would only suggest staying here if you have a rent a car. Taking a taxi back in forth is a hassle and the shuttle adds up $$. However, parking is a pain in the butt in town.

The room we had had a great view, the staff was friendly and the room clean. The only thing I didnt like was the pillows they were awful.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
December 7, 2012
Thank you for such great feedback in regards to your experience at our property. We're looking forward to the completion of the construction in the lot adjacent to our hotel as much as our guests! When you return to Charleston, we hope you'll choose to stay with us.
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Lynnwood, Washington
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nice relaxing hotel.”
4 of 5 stars Reviewed November 13, 2012

This is a nice hotel to stay in Charleston, its on the water. A little isolated since nothing is really within walking distance. But in a safe area if you want to walk. Bed was real comfortable. Not located downtown, but the shuttle will drive you there. The bed was real comfortable. The staff recommended a great seafood restaurant down the street.

Room Tip: Ask for a room on the water.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
December 7, 2012
We're so glad you enjoyed your visit to our property. We hope you'll consider staying with us again the next time you're in the Charleston area.
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Washington, DC
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Very nice property, but a bit further from downtown than expected”
4 of 5 stars Reviewed November 12, 2012

Overall, I enjoyed my stay at the hotel. The property was very nice. Inexpensive breakfast buffet. The only downside is that there is nothing walking distance around the hotel. Everything is a cab ride or a 20-30 min walk.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
December 7, 2012
Thank you for the kind words regarding your most recent stay with us. We hope that on your next visit, you'll take advantage of the shuttle service into the Historic District. For $6 a person, you'll receive a round trip day pass to the Waterfront Park, putting you mere steps away from incredible restaurants and the downtown charm that Charleston has to offer.
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Panama City Beach, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Comfortable”
4 of 5 stars Reviewed November 6, 2012

Comfortable room with nice amenities. Great shower! Tiled walk-in shower with nice showerhead, good water pressure and plenty of hot water. Comfortable bed, but hotel needs to purchase bottom sheets large enough to fit the mattress. The fitted sheet was obviously made for a smaller mattress but housekeeping had tried to stretch the corners to fit the thicker mattress. Every time we got in bed the upper corners pulled off the mattress so by morning the sheet would be in a wad under our shoulders and we would be lying on the mattress pad. we added an additional night on the front end of our visit at the last minute and also requested an early check in. Although they made no promises when we called, they accommodated us with the room type we wanted upon our arrival.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
November 20, 2012
Thank you so much for your wonderful review! We are thrilled that your room was comfortable and that the shower was such a hit! After reading your comments about the fitted sheets, I went in search of the scoop. I shared your review with our Executive Housekeeper and together we went in search of ill-fitting sheets. On our third room, after two that seemed to fit fine, I noticed that the elastic on the corners of the fitted sheet only seemed to come about half way down the mattress. Upon further inspection, we found that the sheet was not put on correctly by the housekeeper, making it nearly impossible to fit. We identified the housekeeper and showed her the error. We no longer have that problem!

Letting us know about issues like this is greatly appreciated! I'm certain that other guests have had that same issue with the fitted sheet. If we don't know about a problem, we can't fix it. Thank you for giving us the opportunity to improve.
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Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
“Avoid this Courtyard”
1 of 5 stars Reviewed November 4, 2012 via mobile

Poor ventilation resulting in rooms that feel like saunas and smell like mold. Tiny baths, again, no vents.

Public spaces are large and pretty on the marina, but our large group over the weekend was in agreement that we were fleeced on high cost/very disgusting lodging.

Meeting planners are lured to this place with low cost meeting space; attendees pick up the bill and have to live with the mistake for days.

Charleston is old- seek out new hotels and enjoy the city.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review
November 20, 2012
Thank you for taking the time to post a review. I'm sorry that you were unhappy with our facility. It's true that we have a few challenges here. Issues, such as the size of several guest room bathrooms and ventilation, are not easily changeable in a 5-story building. The hotel was built by another chain over a decade ago. Unfortunately it can be difficult to increase the size of hotel rooms in an existing property. We took great care when renovating to maximize the space we inherited.

Meeting planners return to our hotel time and time again not only for the reasonable cost of our meeting spaces but because of the excellent customer service and unique location directly on the water! We host hundreds of wedding guests and groups every year!
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Additional Information about Courtyard by Marriott Charleston Waterfront

Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard By Marriott Charleston Waterfront Hotel
Courtyard Charleston Waterfront
Courtyard Charleston
Charleston Marriott
Charleston Courtyard
Address: 35 Lockwood Dr, Charleston, SC 29401
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotels in Charleston
#33 Family Hotels in Charleston
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Discover the only waterfront hotel in downtown Charleston, SC at the Courtyard Charleston Waterfront. Experience stunning views of the Ashley River while dining, swimming in the outdoor waterfront pool or relaxing in a waterfront guest room at our downtown Charleston, SC hotel. We're just a short drive from many of Charleston's top destinations and events including the Charleston Historic District, Spoleto, Charleston Fashion Week & the annual Wine and Food Festival. Enjoy our spacious rooms, fitness center & lounge and be sure to join us each morning in The Ashley River Cafe for a delicious breakfast buffet with a waffle station and eggs cooked-to-order. If you're looking for something quick, our downtown Charleston, SC hotel's new 24-hour Market features snacks, beverages, soups & homemade sandwiches and salads. Specializing in small rehearsal dinners, meetings & social events, our Mariner Room, which accommodates up to 70, sets the stage for success at this hotel in downtown Charleston ... more   less 
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