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“Charleston wedding” 5 of 5 stars
Review of Courtyard by Marriott Charleston Waterfront

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Courtyard by Marriott Charleston Waterfront
3.0 of 5 Hotel   |   35 Lockwood Dr, Charleston, SC 29401   |  
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Ranked #39 of 57 Hotels in Charleston
GreenLeadersBronze level
Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Charleston wedding”
5 of 5 stars Reviewed October 17, 2012

We just had a family wedding in Charleston. The wedding party stayed at the courtyard and received excellent service. We also had the rehearsal dinner for about 80 people on the patio at the courtyard. Bailey, Christine, Sterling and Molly all went out of their way to help. Bailey guided us thru the pre-event planning to get exactly what we needed. Christine helped with a few last minute issues and Sterling helped us get the room we needed for a longer stay. At one point I was concerned about a miss communication with the outside caterers. Molly said don't worry about it, she would take care of it and she did. We used Jim 'N Nick's for the food, IceBox for the bar tending, Event DRS for the plates and Charleston Flower Market for the flowers. They all worked great together. The view of the harbor was a great back drop for alot of pictures.

The location was very close to the actual wedding site at the historic Rice MIll on Lockwood.

The rooms were great and the food excellent.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 18, 2012
Thank you for the wonderful feedback regarding your experience at the Courtyard-Waterfront. It was a pleasure to be part of such a special day. It was a beautiful event, and we are all delighted that it met your expectations.

We hope we will have the chance to serve you again soon.

Thank you so much.

Molly Prochazka
Asst General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • German first
  • Any
English first
Greenwood, South Carolina
1 review
3 of 5 stars Reviewed October 16, 2012

This hotel had a beautiful view of the harbor and a very nice outdoors area to sit at and relax during a mid-October weekend stay. My husband would have preferred the downtown location, but I really enjoyed the views and atmosphere at this location. The hotel staff were very friendly, but the breakfast staff were just okay. I have a lot of food allergies, gluten intolerance, and lactose intolerance, which the staff were not helpful with at all. While my husband did eat breakfast there, I was not able to. He said that the food was mediocre at best and not worth the price they charge for it. Construction will be going on next door until fall 2013, and we were not able to sleep in because of the noise. Early birds shouldn't have any problems, though. We were able to hear people walking around above us during the night, which also added to poor sleep quality for us. The hotel was really beautiful, but overall average.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 18, 2012
Thank you for your comments regarding the Courtyard-Waterfront. My apologies for a less than perfect stay.

The hotel consistently receives excellent comments regarding the quality, and the wide variety of food on our buffet, so I am a little surprised by your comments. I am sorry that you feel our servers were not responsive enough to your questions regarding your specific dietary needs. I am not sure if you spoke to one of our managers, but I think they could have given you better information. I will address your question to our food vendor to confirm what items might be able take care of this type of request should it come up again in the future.

Thanks again for your comments, and I hope we will have the chance to serve you again in the near future.

Regards,
Molly Prochazka
Asst. Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 12, 2012

I was very surprised by this hotel. It was super nice, not downtown though but a good spot to stay at. Its about 10 minutes away from downtown. They are doing construction around the hotel right now but it didn't bother me. The staff was great and the hotel was beautiful! Not what I expected at all!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 13, 2012
Thank you for your great feedback. The Courtyard-Waterfront's unique setting does set it apart from the rest of Charleston's many great hotels....and it is only a few minutes from downtown Charleston. I am glad you had a great stay, and I hope we will have the chance to have you back soon.

Regards,
Molly Prochazka
Asst Gen Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Illinois, United States
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 11, 2012

My wife and I stayed three nights in October. Although some don't like the location, it worked well for us. Easy access to Calhoun which gets you into town and back on Spring worked for us throughout our stay. Nice sized pool and looks out over the marina which can be quite pleasant in the evening. Get a marina view and an upper floor room you can have a decent balcony. In October it was pleasant to sit outside. Room was a nice size and comfortable. Fridge and microwave are nice convenience.

The downsides - as many mention there is pile-driving going on next door, but if you are sight-seeing during the day its over by the time you return in the evening. Breakfast is poor quality compared to what I've had at other Courtyard. A/C in our room did not work very well, which would have been a much bigger problem in July.

If you are a devoted Marriott rewards earner / user this is an OK place but I would look at the other properties in Charleston first.

Room Tip: Get an upper floor with Marina view and balcony. First floor balconies are too small.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 12, 2012
Thank you for your feedback regarding your recent visit. The Courtyard-Waterfront does offer a unique waterfront location, with a great view of the Ashley River from the hotel's pool or terrace.

I am sorry that you experienced less than a perfect stay. The construction next to the hotel can be disruptive but as you said, it will not dramatically influence your stay if you are out and about Charleston during the day. Regarding your comments on quality of breakfast, I am somewhat surprised. Out breakfast is one of the most highly rated areas on our guest surveys. It is always possible to have an off day, and if your experience was negatively influenced by that my apologies.

Once again, thank you for the feedback, and I hope you will return soon

Regards,
Molly Prochazka
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 11, 2012

Stayed here for a weekend, while visiting son at college. This is not downtown, so if after the hustle and bustle of downtown, you want a quiet area to retire to, this is your place. Our room was clean, with the fan on the AC, there was enough white noise, so I wasn't bothered by the highway. Parking here is free. We ended up driving into the city, which took 2 minutes, and parked near the college. This was not an issue. I am very particular about noise when I sleep, and I found this hotel to be quiet. Staff friendly, beds comfortable, room clean. All in all good.

Room Tip: We got a corner room, with a balcony, which was nice. Could see the water, but mostly the highway.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 12, 2012
Thank you for your feedback regarding the Marriott Courtyard-Waterfront.

We are delighted that the hotel's facilities and service met your expectations, and I hope we will have you back as a guest again in the near future.

Regards,
Molly Prochazka
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estero, Florida
Top Contributor
301 reviews 301 reviews
78 hotel reviews
Reviews in 86 cities Reviews in 86 cities
308 helpful votes 308 helpful votes
4 of 5 stars Reviewed October 10, 2012

The Hilton Garden Inn is going up nextdoor and they are banging pilings in. Soooo I would avoid this if you want to use the pool, read or avoid advil. Nice hotel, great location but not now. If you come Saturday afternnon and leave Sunday you are OK Otherwise be forewarned. They will have to sink rates, offer free breakfast until the worst is over but right now it's just sorry, sorry, sorry

Room Tip: You cannot avoid theconstruction noise, anywhere.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 11, 2012
Thank you for posting your comments regarding your recent visit. We are very sorry that your stay was less than perfect.

There is construction going on next door, which is unfortunately out of our control. At certain times of the day, it can be disruptive, but the noise is not something that is continuous. Despite this inconvenience, our hotel still offers a great value and a unique location on the Ashley River, features that make the Courtyard a great lodging choice.

Regards,
Molly Prochazka
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 8, 2012

An update to my previous review from February this year. Just stayed at the Courtyard again this past weekend, Oct. 5-6, 2012. There is MAJOR construction going on next door to the left of the hotel where they are building a new property. The fairly constant pounding of huge jackhammers during the day while pilings and foundation are being prepared makes it impossible to enjoy the outdoor seating areas -one of the big pluses of this hotel. While they try to place your room as far away from the noise as possible, the right side of the hotel is the least desirable in terms of view. The roads in front of the hotel were also being re-paved, which made access in and out of the hotel a total nightmare. And, after an evidently busy summer, as other reviewers have posted, this hotel is really in need of some maintenance in the public areas and hallways. Even the AC in my room functioned poorly. Staff was very nice, apologetic and accommodating, but there's little they can do, Breakfast was still great!

Can't really recommend the place (without earplugs) until the construction gets to another less-noisy stage or until they make some repairs and updates. Such a shame, as the location works well if you don't mind a short drive into the historic district, and the waterfront location is (was) so pleasant. Call ahead and ask exactly where they're at with construction next door- hopefully you'll get an honest answer.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard by Marriott Charleston Waterfront, responded to this review, October 12, 2012
Thank you for your review of the Marriott Courtyard Waterfront. Thank you for visiting the hotel again this month.

I am sorry that your visit did not meet your expectations. Perfect maintenance and housekeeping are standards that every guest should expect, and it is always disheartening when the hotel falls short of that standard. I assure you that your comments are very important to us and will be addressed.

Once again, thanks for the feedback, and I hope we will have chance to serve you again in the near future.

Regards,
Molly Prochazka
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston Waterfront

Address: 35 Lockwood Dr, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Charleston
#30 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Number of rooms: 178
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Charleston Marriott
Charleston Courtyard

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