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“My best hotel stay, EVER!” 5 of 5 stars
Review of Francis Marion Hotel

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Francis Marion Hotel
3.5 of 5 Hotel   |   387 King Street, Charleston, SC 29403   |  
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Hotel amenities
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10% off room rate
Ranked #26 of 57 Hotels in Charleston
Baltimore, Maryland
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“My best hotel stay, EVER!”
5 of 5 stars Reviewed October 7, 2013

The entire staff in every department went above and beyond in friendliness and accommodating our every need. The most comfortable beds I've ever slept in at a hotel and extremely clean. The only thing is I wish they had a small refrigerator in the room, but we had a cooler so it all worked out. Would love to stay there again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 9, 2013
Your best hotel stay ever? We're flattered! To say we're thankful for your thoughtful recommendation is an understatement, Kathleen. We hope to have you back again soon!

Until then,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,506 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (386)
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English first
Augusta, Georgia, United States
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 5, 2013

In town for Concert we tried Francis Marion for first time. It won't be the last. Location perfect! Rooms and beds comfortable. The bathroom was just ok. We asked for two room suite and thought the Value was worth the money. We are planning on staying here again in November.

Room Tip: We got a Suite.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 7, 2013
We're looking forward to your stay in November, Brad! I'm really happy to hear everything went so well for you the first time around. I know all of your future stays with us will be just as perfect as the first. See you soon — Gayle Karolczyk, General Manager
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South Carolina
Top Contributor
90 reviews 90 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 4, 2013 via mobile

Brought a corporate group for a large luncheon, and it was really great. Very professional and helpful sales staff, and Ms Manigault, the banquet captain, was a dream. So helpful and intuitive. Best of all the guests loved the food, which was fresh and flavorful. We will be back!

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 7, 2013
I sincerely cannot thank you enough for the glowing review and for choosing us to host your event! It was absolutely our pleasure to help make your luncheon a success, so we're glad to see you were more than impressed on all levels. I'll be sure to pass your compliments on to Ms. Manigault — she'll be thrilled to know she made an impact. Thank you again and we'll look forward to hosting you at your next event!

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

Checked out wishing we had another night . It was luxury, comfort combined with terrific and attentive service. I should single out from the moment we arrived Mac helped us with our bags and was very helpful with the information we needed. Then Peter at the front desk was welcoming and he upgraded us to a deluxe with two bathrooms, we loved that!! Do yourselves a favor and don't stay anywhere else.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 7, 2013
Needless to say, we wish you had stayed another night too, Jamie! I'm glad your time with us was so enjoyable from start to finish. The staff will be delighted to hear your praises! Hope you'll think of us again should you ever find yourself back in Charleston.

All the best,

Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 3, 2013

The hotel is very comfortable and in a good location. The staff is great and very helpful. Beds are comfortable and rooms good size. The only complaint is the TV signal keeps stopping and starting. Not a big deal, just annoying.y

Room Tip: This is no pool.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 7, 2013
Thank you for your kind words about your recent stay with us. We're delighted you chose us while spending time in Charleston. I appreciate bringing the issue with the TV signal to our attention. If it bothered you, it's a big deal to us. We'll absolutely look into this.

We hope you'll keep us in mind the next time you travel to Charleston.

Until next time,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manteca, California
Top Contributor
60 reviews 60 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 2, 2013

Stayed here 6 nights and enjoyed our stay very much. Room was lovely, staff was outstanding and the lobby was comfortable and nice to relax in the oversized furniture. Location good, lots of restaurants within walking distance and parking in the lot next door was convenient.

Bathroom were small, but we had two so no problem! Food and service in the restaurant was great so recommend if you don't want to wander down the street.. Our room faced the park and even though there was traffic on the street our room was quiet.

It was interesting, when we made our reservations on the phone, the reservation staff was not great but the staff at the hotel were wonderful!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 4, 2013
Thank you, kindly, for your review — we love hearing back from our guests! It sounds like you were able to enjoy your stay with us here in Charleston, and I greatly appreciate you sharing your thoughts. I plan on following up with our reservation staff, as we want you to feel welcome, excited, and at ease right from the start. We certainly welcome you to join us again next time you're in the area!

Sincerely,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florham Park, New Jersey
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 2, 2013

The hotel was quantly old-fashioned in many parts with large rooms, high ceilings and older plumbing. The hotel was well situated in the midst of the downtown area in easy walking distance of many attractions and excellent restaurants. The park opposite was delightful to walk through in the early morning sunshine with a fresh coffee from the Starbucks conveniently in the hotel itself.

Room Tip: I was given room 221 which was quiet and actually two rooms combined so it had extra room! It was qu...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, October 3, 2013
As we continually improve our historic hotel, we strive to make our guests' stays as comfortable as possible while still preserving the past. I'm glad that, overall, you found our decor to be charming, George. It sounds like you really took advantage of our convenient downtown location! If there's anything we could do to make your next stay more enjoyable, though, please don't hesitate to let me know.

Best,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Francis Marion Hotel

Address: 387 King Street, Charleston, SC 29403
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Charleston
#23 Romantic Hotel in Charleston
#24 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Francis Marion Hotel 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more   less 
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Also Known As:
Francis Marion Charleston
Hotel Francis Marion

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