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“Francis Marion Hotel - Christmas” 4 of 5 stars
Review of Francis Marion Hotel

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Francis Marion Hotel
3.5 of 5 Hotel   |   387 King Street, Charleston, SC 29403   |  
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Hotel amenities
Ranked #27 of 54 hotels in Charleston
Florida City, Florida
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Francis Marion Hotel - Christmas”
4 of 5 stars Reviewed December 26, 2012

The rooms are nice for an older/historic hotel. The beds are great. However, the bathrooms are really small, but functional. We spoke with the concierge several times...she was very friendly and most helpful, the best I've met in a long time. We used some of their lovely public spaces, decorated nicely for the holiday, for our Christmas party and that was great. I would recommend this hotel to my friends and family.

Room Tip: Make sure to pay for a room with a view. Non-view rooms look at the roof. A view of the lighted pa...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, January 7, 2013
We appreciate your nice comments on Trip Advisor. I will pass on the wonderful remarks to our concierge as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,303 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Beaufort, South Carolina
Top Contributor
55 reviews 55 reviews
49 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 23, 2012

Smaller room but for the price SO worth it. We stayed one night..saw the lights on James Island (we loved it)....roasted marshmallows and had a blast. We went to some amazing restaurants, Oku...love the buns and the jazzmanian devil is the best drink ever. The kids loved the pizza place down he road and glazed for breakfast. Fun stay...we love Charleston!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, January 7, 2013
I am happy to hear that you and your family enjoyed your stay here and your visit to Charleston. Thank you for sharing on Trip Advisor.
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1 review
5 of 5 stars Reviewed December 22, 2012 via mobile

The hotel was prefect for our weekend birthday trip. It is located perfectly in Charleston. Check in was a breeze, the parking deck was easy to find and the staff were very friendly. Upon check in the first thing we noticed was the beautiful view of the Charleston harbor. The beds were super comfortable. The bathroom was tiny but not a problem. The next morning we decided to have a massage at the Adogio spa located in the hotel. We also had a wonderful experience there. Overall, I would highly recommend this hotel.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, January 7, 2013
Thank you for your recommendation on Trip Advisor. I am delighted to hear that you enjoyed your stay here during your birthday celebration weekend. We hope to see you again soon.
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Aynor, South Carolina, United States
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 20, 2012

My wife and I spent our anniversary weekend in Charleston and stayed at the historic Francis Marion Hotel. It was a nice place to stay, although on Friday night we were awakened by what sounded like a party in the room beside us at around 12:30 AM. My wife called the front desk and complained. It sounded like someone came up, but within a few minutes, the noise returned. It continued until about 4:00 AM and we called again, but no one seemed to come this time. Not much sleep that night. When we returned to the room on Saturday night, there were several police cars with officers in the lobby looking for someone. It seems on of the guests at a wedding rehearsal party was threatening to fight someone or something and they couldn't find him. Needless to say, you probably won't to find out how many wedding groups they are hosting. The presence of partying young people doesn't always make for a restful weekend. Luckily, it was quiet on the 11th floor on Saturday night, so we were rested for our trip home on Sunday.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, December 21, 2012
We appreciate you taking the time to share your experience on Trip Advisor. I am so sorry that our other guests allowed for your stay not to be as enjoyable as it should have been. I will share your comments with our Managment team, so they can make sure our overnight team is handling noise complaints so that they do not disturb our other guests. I hope that you will still give us a second chance next time you are in Charleston. Happy Anniversary!
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Elkton, MD
Top Contributor
114 reviews 114 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed December 20, 2012

My husband and I chose Charleston as the destination for our 25th Wedding Anniversary. We chose the Francis Marion Hotel because of a combination of location, reviews, and pricing. We booked a Francis Marion suite and requested a high floor and early check-in/late check-out. The Front Desk Manager, Jesse, upgraded us to a Penthouse Suite and when we arrived in the room we found a bottle of chilled sparkling wine and a platter of chocolate covered strawberries. I had requested tea in the room, and sure enought it was there. We were unable to check in early, but the room was ready by the time we returned from out culinary tour (highly recommend). We were also extended a complimentary late checkout on our last day (2 p.m.)
The hotel is centrally located, just steps away from one of the free trolley stops, which makes it convenient to just about everything. Parking (with in & out privileges) is available in an adjacent parking structure for $14 a day - which we all know is a steal. Unless you are planning trips further afiield (which we did), I would stay leave the car at home. It is easy to get around on the free trolley system and taxis are available although somewhat unregulated. Be sure to get a price before you start your journey!
Back to the hotel - as mentioned in other reviews, this is not the newest or fanciest hotel, but the beautiful building and old time charm were exactly what we were looking for.
The room we stayed in was extremely large with a full kitchen and living room, two en-suite bedrooms (one king & on queen) and two large bathrooms. The furnishings were comfortable and everything was clean.
We did encounter a couple of problems. The major one was that the hot water was not working on our first morning. We reported this to the front desk and by the time we returned later in the day, it was repaired.
Also, the safe in our closet was locked. Again this was repaired during our absence.
Regardless of these issues, we were more than happy with our stay at the Francis Marion. Literally everyone we encountered was friendly, helpful, respectful, knowledgeable, and provided fantastic service. That alone made our stay extraordinary. We would not hesitate to recommend this hotel to our family and friends.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, December 21, 2012
Happy 25th Anniversary! I am delighted you chose to celebrate at our hotel and that you enjoyed your stay. It sounds like you stayed in our Mark Clark Presidential Suite, which is a fantastic suite. I am happy that you enjoyed the upgrade. Thank you for pointing out our great service and location on Trip Advisor. I hope you will stay with us again soon!
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Palm Beach Gardens, Florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 19, 2012

My husband and I stayed at the Francis Marion Hotel for 3 nights and found it to be clean, comfortable, and in the perfect location for us to explore historic Charleston. We stayed in a standard room overlooking Marion Square and the view was very nice. The room was a little smaller than we are accustomed to, but more than adequate for us. The bed was very comfortable. The staff were polite, professional and quite helpful. We would definitely stay here again!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, December 21, 2012
Thank you for sharing your wonderful comments on Trip Advisor. I will pass on your nice comments to our staff. And we definitely look forward to your future stays with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 19, 2012

Stayed at the Francis Marion Hotel for a break over Thanksgiving. Although its a fairly large establishment, it reeks of old Charleston Charm. We didn't eat at the hotel, but all other aspects of the stay were excellent.

I would note especially the friendliness and helpful nature of all he staff with whom we came into contact.

Great stay, we'll certainly be back.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, December 21, 2012
We appreciate you pointing out our friendly and helpful staff in your review on Trip Advisor. I hope you can stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Francis Marion Hotel

Address: 387 King Street, Charleston, SC 29403
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Charleston
#25 Family Hotel in Charleston
#26 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Francis Marion Hotel 3.5*
Official Description (provided by the hotel):
Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more   less 
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Also Known As:
Francis Marion Charleston
Hotel Francis Marion

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