My husband and I chose Charleston as the destination for our 25th Wedding Anniversary. We chose the Francis Marion Hotel because of a combination of location, reviews, and pricing. We booked a Francis Marion suite and requested a high floor and early check-in/late check-out. The Front Desk Manager, Jesse, upgraded us to a Penthouse Suite and when we arrived in the room we found a bottle of chilled sparkling wine and a platter of chocolate covered strawberries. I had requested tea in the room, and sure enought it was there. We were unable to check in early, but the room was ready by the time we returned from out culinary tour (highly recommend). We were also extended a complimentary late checkout on our last day (2 p.m.)
The hotel is centrally located, just steps away from one of the free trolley stops, which makes it convenient to just about everything. Parking (with in & out privileges) is available in an adjacent parking structure for $14 a day - which we all know is a steal. Unless you are planning trips further afiield (which we did), I would stay leave the car at home. It is easy to get around on the free trolley system and taxis are available although somewhat unregulated. Be sure to get a price before you start your journey!
Back to the hotel - as mentioned in other reviews, this is not the newest or fanciest hotel, but the beautiful building and old time charm were exactly what we were looking for.
The room we stayed in was extremely large with a full kitchen and living room, two en-suite bedrooms (one king & on queen) and two large bathrooms. The furnishings were comfortable and everything was clean.
We did encounter a couple of problems. The major one was that the hot water was not working on our first morning. We reported this to the front desk and by the time we returned later in the day, it was repaired.
Also, the safe in our closet was locked. Again this was repaired during our absence.
Regardless of these issues, we were more than happy with our stay at the Francis Marion. Literally everyone we encountered was friendly, helpful, respectful, knowledgeable, and provided fantastic service. That alone made our stay extraordinary. We would not hesitate to recommend this hotel to our family and friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happy 25th Anniversary! I am delighted you chose to celebrate at our hotel and that you enjoyed your stay. It sounds like you stayed in our Mark Clark Presidential Suite, which is a fantastic suite. I am happy that you enjoyed the upgrade. Thank you for pointing out our great service and location on Trip Advisor. I hope you will stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.