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“nice front desk manager, but air conditioning a problem” 3 of 5 stars
Review of Comfort Suites Bluffton

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Comfort Suites Bluffton
2.5 of 5 Hotel   |   23 Towne Drive, Bluffton, SC 29910   |  
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Ranked #6 of 7 Hotels in Bluffton
Evans, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“nice front desk manager, but air conditioning a problem”
3 of 5 stars Reviewed September 3, 2012

Stayed on the third floor, no air in the hallway - room had air but it was so noisy, I could barely sleep.Breakfast downstairs was fair , the lady was nice and helpful and did not let anything food items run out.Room was comfy and clean - I liked the area, Normally stay on Hilton Head , but went to shop @ Tanger outlets.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, September 23, 2012
Thank you Senior Reviewer for you comments, we are looking into the AC issues you have brought to our attention. We have corrected our warm hallway issues and will always continue to listen to what guests have to stay in order to improve our hotel. We hope on your next shopping trip, you stay with us again.
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170 reviews from our community

Traveler rating
    70
    35
    24
    23
    18
See reviews for
69
45
11
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Riceboro, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 31, 2012

The carpet needs cleaning or replacing. The water cooler runs constantly and the water is not really cold. The business room computer Microsoft Word is disable and watch out it will log you off I miss have a timer on it. The printer did not print in color.

You have to ring a bell to get a clerk at the front desk and sometimes that does not work or should I say get their attention.

Sometimes the front desk clerk can be seen in the lounge watching TV.

It does appear that the lady working in dining area could use some help. She is constantly on the go. Good worker!

The soap dispenser in the bathroom for the guest was not putting out soap.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, September 23, 2012
This has brought several issues to our attention and management is very clear that some things need change. Please accept our apology for your stay. We hope you give us another try in the future.
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North Bay, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 29, 2012

We had a very nice, clean and comfortable room. Our room had both a microwave and a mini fridge. The outdoor pool was very nice as well. Good breakfast, and located next to a strip mall, which is convenient. We would definitely stay here again. If you are going to Hilton Head, it is a bit of a drive (20 minutes or so).

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, September 23, 2012
Thank you taking the time to review our hotel in Belfaire Towne Village. We are very lucky to be in the best location Bluffton has to offer. We are very pleased you had a great stay with us, and look forward to seeing your family soon.
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1 review
5 of 5 stars Reviewed July 8, 2012

Had to check in 2 hrs early because of a wedding, & Bonnie went the extra mile to get me into a clean room in time. She is a gem,you should be proud to have her on staff.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Bluffton, responded to this review, July 15, 2012
Thank you for staying with us while attending a wedding in the Hilton Head area. We strive everyday to make our guests happy even before they arrive. Bonnie is vital part of our hotels success with large groups and wedding parties. It is great to have a guest take the time to be so complimentary. It makes our TEAM MEMEBERS feel recognized.

Hope to see you soon. Thank you again.
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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2012

The hotel staff was very accomodating to my family and I time. We were able to check in early and due to our air conditioner in our room not working, we were upgraded (no additional fees) to a suite (bigger space) with a working air conditioning unit. We would definitely stay at the hotel again!!!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Bluffton, responded to this review, July 15, 2012
Thank you Atlanta, Georgia. We hope the quick resolution and upgrade will be remembered on your next trip to the beach. Our Team is very proactive and I'm pleased we resolved the issue before it disturbed your stay.

Please come see us soon. We would be happy to offer you another free upgrade!!!
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Danville, Virginia
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed June 28, 2012

We recently stayed in this hotel for a wedding at Hilton Head. The beds are comfortable but are made up with reused blankets and spreads from who knows how many previous stays. The lighting in the bathroom is very dim so applying makeup is risky business. The carpet is visibly stained. Breakfast is adequate but nothing special. The main problem with this hotel, I think, is the way the maids prop open the doors up and down the hall while they are working. They use the flip arm meant to secure the door from the inside to keep the doors from latching. Anyone could slip into a room when the maids are somewhere else. It's a real security breach. Our air conditioner couldn't be turned down from being frigid. It was either freeze or turn off the AC and roast. There are better motel options in the area.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Bluffton, responded to this review, July 15, 2012
It is always great to have a Senior Reviewer. We have looked into the issues you have mentioned. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucker, Georgia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 23, 2012

We just returned from a 3 night stay at this hotel. We found the hotel to be very nice. We were in room 109 and it was very clean. The carpet, wallpaper, etc is a little dated but the manager said they were doing an upgrade in several months. Our room was very clean and we did not experience any problems with the air conditioning or a smell in the room like others talked about. The only thing I would change is to have better lighting in the bathroom. Hopefully this will be corrected in the upcoming upgrade this winter. The staff was extremely nice and helpful, from the gentleman that checked us in to Bonnie, the young lady who was there when we checked out. Bonnie was very pleasant and helped us resolve a situation that had nothing to do with our stay at the hotel. The hotel was quiet and the breakfast was was good. We had waffles and they also had cereals and danish available. There was also bacon and sausage available. We drove to the public beach each day and fed the parking meters. We will certainly plan on staying there again in the future.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Bluffton, responded to this review, July 15, 2012
Mr. Ralph P.

Thank you for taking the time to be so detailed in your review. Bonnie is key team member and we are grateful to have her on staff. We are excited for our updating and hope to see your family soon.
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Additional Information about Comfort Suites Bluffton

Address: 23 Towne Drive, Bluffton, SC 29910
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Bluffton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Bluffton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Bluffton 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Comfort Suites Bluffton is an all suites hotel featuring complimentary continental breakfast, a variety of Specials and Packages, meeting room and easy access to shopping and dining in the Hilton Head Island area. ... more   less 
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Also Known As:
Comfort Suites Bluffton Hotel Bluffton
Bluffton Comfort Suites

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