My wife and I wanted to dine at the Palmetto Bluff Inn on Dec 24th for our 34th wedding anniversary. Knowing it was a busy time for Palmetto Bluff, I called 10 days in advance. A polite woman named Elaine told me she could not take a reservation at that time, but promised me that her manager would call me or email me within a day or two. I waited three days, heard nothing, called again, and left a voice message, repeating my phone number and requesting a call about a dinner reservation. I waited another three days, called again, and hung up on the automated phone attendant. Then I made other plans for our anniversary.
As locals, we have enjoyed several meals at Buffaloes, but wanted to dine at the Inn for our special occasion. If my experience is indicative of the service provided at this restaurant, I'm glad we went elsewhere. Give Sublime Prime Steak House and Wine Bar in historic Bluffton a try. We did and we were not disappointed. Quality food, nice ambience, class service, fair prices.
Room Tip: We did not stay there. We just wanted to dine at the Inn.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 28, 2012
Dear Deb W.,
I appreciate you taking the time to review our service on TripAdvisor. It is feedback like yours that makes us aware of our opportunities and helps us to continually improve our levels of service.
I was extremely disappointed to learn that we failed to return your repeated calls for dinner reservations. I hope you know that this is not at all in keeping with the high standard of product and service we strive to provide here at Palmetto Bluff. I want to extend my sincere apologies for this experience and the inconvenience it created for you.
Deb W., our Director of Food and Beverage, Jeremy Walton, will be reaching out to you to discuss the situation further. Our guests and potential guests are all very important to us. We hope to have the opportunity to win you over once again.
Sincerely,
Marty Wall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.