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Fairfield Inn Hilton Head Island Bluffton: Traveler Reviews

2.5 of 5
105 Okatie Center Boulevard N, Bluffton, SC 29910
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Fairfield Inn Hilton Head Island Bluffton
Ranked #4 of 7 hotels in Bluffton
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59 reviews from our community

    Trip type
Traveler rating
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    23
    11
    3
    3
Date Rating
Chattanooga, TN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Perfect spot for Marine Graduation and Beaches!!”
4 of 5 stars Reviewed October 21, 2012

After reading a couple of post I almost decided against staying here. But after one call to the hotel to confirm my reservations I figured I made a great choice. The pleasant attitude of the gentleman by the name of Jylyn made me feel like this was a great plce. Once I arrived I was happy with the setting in the lobby because it was neat and clean. To my surprise the Jylyn was working the front desk and was helping a family get settled in. He was very well spoken and polite. The rooms were also clean and tidy. Yes there is an out of date television but it was picture perfect. My main concern was to lay in a safe and clean environment. And that is exactly what I got. It is located between Parris Island and Hilton Head. This was also perfect since I wanted to enjoy the beaches and see my Godson graduate from the Marines. I normally stay in 3.5 to 5 star hotels. I took a chance and was happy with my choice. If I have to give one complaint it would be the towels aren't thick. But again great staff, excellent location and a clean room. What more can you ask for??

Room Tip: HIgh floor and on the end = a sound nights sleep
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Familywoman1972 about Fairfield Inn Hilton Head Island Bluffton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Fairfield Inn Hilton Head Island Bluffton, responded to this review
November 2, 2012
Dear Familywoman1972,

I hope all is well with you and your family in Tennessee. Thank you very much for taking the time to share your experience with other travelers! I will make sure to pass on your kind comments to Jylyn. He is a true asset to the Fairfield Inn & Suites by Marriott and our guests! Also, congratulations to your godson on his achievements. We appreciate his service to our country and our so proud of our Parris Island graduates! We know that you must be, too!

Thanks for choosing to stay with us, and we hope to see you again if you are ever in the area.

Yours in hospitality,

Katie Register
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
“Waste of Marriott points”
2 of 5 stars Reviewed October 19, 2012 via mobile

We stayed here thinking this place would be very nice. It's ranked with other top Marriott hotels we stayed at before. Upon arrival we realized that the staff were not very pleasant. Once in the room we were completely disappointed. The tv had to be 15+ years old. An old mini fridge was blocking most of the little hallway. The a/c would not blow any cold air. I can go on and on listing cons. This hotel in no way should be ranked among the others in its class.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Jessica515 for Bluffton
Ask Jessica515 about Fairfield Inn Hilton Head Island Bluffton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Fairfield Inn Hilton Head Island Bluffton, responded to this review
November 2, 2012
Dear Jessica515,

It is with my sincerest apologies that we did not meet all of your expectations and it is with sadness and regret that my team was not able to sense your discontent and offer their personal service resolution. Furthermore, I do greatly appreciate your honesty and opinioned review.

In regards to the hotel, we stay 100% committed to continually enhancing our facilities; in fact, I trust that you would be highly pleased with some of the inn’s upcoming improvements. We recognize that there are great properties in Bluffton and we are completely dedicated to frequent improvements of our facilities and amenities so that we may strive to meet and exceed every guest’s expectations.

I hope you are able to visit us again as it would be a pleasure to welcome you back and to demonstrate our commitment to service excellence. Please contact me directly if you are planning a visit to the area again, and do not hesitate to contact me if I can ever be of any assistance to you.


Yours in hospitality,

Katie Register
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Affordable - Near Hilton Head Beaches”
4 of 5 stars Reviewed October 11, 2012

Nice, clean , comfortable hotel with friendly staff. Bed was very comfortable , TV was an old one but adequate. Breakfast was ok,but not great. However the staff was pleasant and accomodating. Location is difficult to find especially in the dark. Use a good GPS!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Chris T about Fairfield Inn Hilton Head Island Bluffton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foster City, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Above and beyond”
4 of 5 stars Reviewed September 15, 2012 via mobile

Rooms are simple but very clean. All of the staff was helpful, but Andrew went the extra mile when we had a dead battery and spent 30 minutes with us getting it resolved. We were a little late getting to base to see our new grandson. Better late than never. Thanks Andrew.

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
Ask Salesopsmaven S about Fairfield Inn Hilton Head Island Bluffton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Fairfield Inn Hilton Head Island Bluffton, responded to this review
October 4, 2012
Dear Salesopsmaven S,

I hope all is well in California. Congratulations to you on your new addition to your family!

Thank you very much for choosing to stay with us and for taking the time to share your experience with other travelers. I will make sure to pass on your kind words to Andrew. He is truly an asset to the Fairfield Inn & Suites-- so much that he is our new General Manager!!!

We hope to see you and your family again in the near future. We wish you the best!

Yours in hospitality,

Katie Register
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“One Night Only”
2 of 5 stars Reviewed September 2, 2012 via mobile

We stayed here one night before we checked into our condo for a week's stay. After being given a room next to the ice machine which was next to the elevator I asked to be moved and the front desk was very accommodating. She did let us know our room wouldn't have a microwave and fridge, but that was not important. The room also lacks much space, a flat screen TV (the hotel we stayed at in Siem Reap Cambodia had flat screen TVs), extra pillows and basic toiletries. The fitness center consists of 2 broken (ONE DANGEROUSLY so) treadmills, a stairstepper which could not be regulated and a rusted upright bike, no towels and the water dispenser was empty. Someone needs to get into that room and make it safe and functional or close it. Breakfast consists of a number of good and healthy choices, the worst coffee I have ever tried and an employee who began yanking food out from under people's hands at 9:45 when it is posted as available until 10. I couldn't stay here comfortably for 15 hours let alone 5 days.

Stayed August 2012, traveled with family
Was this review helpful? Yes
Ask karen726 about Fairfield Inn Hilton Head Island Bluffton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Fairfield Inn Hilton Head Island Bluffton, responded to this review
October 4, 2012
Dear Karen 726,

It is with my sincerest apologies that we did not meet all of your expectations and it is with sadness and regret that my team was not able to sense your discontent and offer their personal service resolution. Furthermore, I do greatly appreciate your honesty and opinionated review.

In regards to the hotel, we stay 100% committed to continually enhancing our facilities. Just to update you, we have removed the two treadmills that you reported broken. We have ordered two new ones and are currently awaiting their arrival. We are completely dedicated to frequent improvements of our facilities and amenities so that we may strive to meet and exceed every guest’s expectations.

To touch base with you on breakfast, we apologize for the service you received. This is not to up to our standards, and we are sorry to have let you down. I have spoken with the food and beverage manager to ensure this will not happen again.

I hope you are able to visit us again as it would be a pleasure to welcome you back and to demonstrate our commitment to service excellence. Please contact me directly if you are planning a visit to the area again, and do not hesitate to contact me if I can ever be of any assistance to you.


Yours in hospitality,

Katie Register
katie.register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Hilton Head Island Bluffton

Also Known As:
Fairfield Inn Hilton Head Island Bluffton Hotel Bluffton
Fairfield Inn Hilton Head Island Bluffton Hotel
Fairfield Inn Bluffton
Hilton Bluffton
Fairfield Bluffton
Bluffton Fairfield
Bluffton Fairfield Inn
Bluffton Hilton
Address: 105 Okatie Center Boulevard N, Bluffton, SC 29910
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Bluffton
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Bluffton
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Staying is believing at our newly renovated Fairfield Inn & Suites by Marriott Hilton Head/Bluffton. We promise that you will always feel right at home, enjoy service with a smile and get everything you need to make the most of your stay. Centrally located near Beaufort, Parris Island, Savannah, and legendary Hilton Head Island, you will prosper at the Fairfield Inn & Suites with our spacious and contemporary rooms. Sail through history as you discover Old Town Bluffton, a historic riverfront community offering an eclectic blend of arts, culture, and natural beauty. From a complimentary hot breakfast to free WiFi, we promise to always give you the service that will make you want to return. ... more   less 
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