The room was so bad that my spouse and I checked out after the first hour. The room was awful - dirty carpets and bedspreads, the smell was musty and disagreeable, the furniture was chipped, and everything was dusty. My wife has asthma and there was no way she could stay in that room.
The staff was not professional at all in their approach when we complained - they said they would have no trouble staying in that room and were on the verge of mocking my wife for being fussy. We asked to see a manager, but were told that the owner-manager wasn't available until the next day.
The staff offered another room, but it wasn't much better than the first and we knew that my spouse wouldn't be able to survive the moldy smell.
The staff refused any type of refund and said we would have to return the next day to speak with the owner-manager. In the meantime, I called Hotels by City through which we had made the 3 night booking (March 8-10) and received very little statisfaction from them. Even after speaking with a customer relations rep, we were told the only refund we would get would be from the owner-manager of the motel. We then checked out and got a room at the Quality Inn in Beaufort which was fantastic after the dump we had left.
I called Hotels by City again the next morning and got the same unhelpful advice, so I went to see the owner-manager. He refused to give me any refund and insisted that the rooms were fine. After some discussion, he relented and said that because the third night was outside the 48 hour cancellation policy, he would refund tthat night, but that it would have to go through Hotels by City as a credit card refund. We left, changed our travel plans and departed Beaufort because all the hotels were booked due to grad ceremonies for the marines on Paris Island.
I am writing this on April 19. I have received two credit card statements in the meantime and there has been no refund from Hotels by City. I called them today and the customer relations rep called the motel . The rep then told me that the owner-manager said he had not promised me a refund for the third night. I called the motel and Mike the owner operator told me that he was on the other line with the company and he was authorizing the refund. I'll believe it when I see it.
There is no best room!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.