I'm writing this at the behest of two of the very nice receptionist staff. I was told that it would take MY words, not theirs to make an impression on the management or owner.
I loved the rooms and decor. And, to MY eyes everything looked clean and in good shape. There were two complaints, and they both pertain to one of the four "garden cottage" rooms. They were both kind of minor, but, if you want to keep a "4 diamond" rating (in this case with the Auto Club), I think that these two complaints should not have been ALLOWED to occur.
1) Cleaning. The large and beautiful bathroom tile floor was only swept in what you might call the standard "traffic area" of the bathroom. My wife spilled some water from the tub, and when she mopped it up with the shower mat, she came up with wet dust and hairs. Of course, it wasn't visible until she had got down into it. It was at that time that my wife went ahead and ran her finger along a part of the baseboard and came up with more dust, day's worth. Like I said, it wasn't otherwise visible.
Included with "cleaning" is emptying ashtrays. Guests can only smoke out on the fantastic porch for the "Garden Cottages" (and our room had NOT been smoked in). However, the ashtray on the patio had been taken from the little porch table and put down on he floor. The cleaning staff had not looked hard enough for it. The office staff was upset and said that the porch ashtray WAS on their checklist, and that this same mistake HAD happened before. Yet, when I sat outside it was the very first thing I saw.
2) Maintenance. The porch door has a type of window shade that pulls up all the way to the top. The drawstring was broken. Alright, not a deal breaker. After all I blame the guests for being too rough, not the window shade.
Response by the staff?
I really liked the room, and so mentioned it to the receptionist on duty, not intending to leave the otherwise perfect room. But when the receptionist insisted we be upgraded to a cottage suite, I was flattered and not about to insist we be allowed to stay in the "Garden Cottage". The receptionist insisted that a 4 star hotel NEEDS guest input to keep their all-star record intact. In other words, the staff members in this case did their manager/owner a very great service.
At the end of our very nice stay, I was approached by a polite man (the innkeeper himself) about our "issues". I had nothing further to complain about. Keeping the cleaning staff on their toes is a GOOD thing, though the Beaufort Inn shouldn't have been "caught" lacking anything in the cleanliness department. The window shade, I told him, was no doubt the fault of some guest. That's when he wanted to go into more detail. It seems that he had been looking for a replacement, but nothing matched the rest of the window drapes, and if he just put up mis-matched window treatments, then the guests might complain about that?
OK, dealing with difficult guests is why I'm not a manager of a B&B! I leave it to you to decide what you want when you check into a pricey, but fantastic B&B. As for myself, I'd rather hear that something is broken before I open the door. And if the receptionist staff KNOWS about glitches in housekeeping, but believe that this review I'm writing has more impact coming from ME, rather from them, then I've done my part.
I liked The Beaufort Inn very much. I just want it to keep that 4 star rating!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear 433-Retired, thank you for staying with us. We understand you have many lodging choices, and are most appreciative of your feedback. I only wish we had the opportunity to address the issues you identified while you were our guest. Our guest rooms are inspected after housekeeping is finished cleaning. I am very sorry that we failed to exceed your expectations in this case. We hope to welcome you back to Beaufort in the future, and welcome the opportunity to further serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.