My 2 friends and I just spent the weekend at the Ocean House and it was amazing. We spent the better part of the day getting massages and facials. Without question the BEST spa I have ever been! Immaculate, serene and the relaxation room is stunning. Our Hydrangea suite was gorgeous! The entire hotel is gorgeous. The staff was incredibly professional, warm and friendly. Exceedingly helpful. They will do their absolute best to make sure you are happy. We have stayed in many "luxury " hotels and this is by far the best service I have ever experienced. We are already making plans to return!

My wife and I decided to celebrate our 41st Anniversary by treating ourselves to a special evening at The Ocean House. From the moment I handed the valet my car keys and he not only extended us a warm welcome but wished us a Happy Anniversary, I knew that we were in for another special Ocean House experience. Our room had an unbelievable view and we loved waking up to the sound of the breaking surf. We enjoyed some quiet time in our room before dressing and heading down to the dining room. Once again their commitment to service showed. Pat, our waiter welcomed us and also congratulated us and the special note of thanks from the President that was waiting on the table was greatly appreciated. Our dinner was absolutely amazing and our waiter (Pat) insured that the dining experience was everything it should have been and more. A remarkable selection, all cooked to perfection. Honestly, when it was over, if they had told me that there was a mistake in my bill and I owed them more, I would have paid it without hesitation. A Gran Mariner by the fire after dinner, followed by a walk out on the veranda to enjoy the sounds and smell of the ocean was a perfect way to end a perfect evening. The next morning we slept in and enjoyed our coffee as we slowing adjusted to the fact that we were about re-enter the real world again. We'll be back, again and again.

I'll keep this short and sweet. I asked at reservation, for no feathers. Then I indicated it on the intake form and also called before hand... The room was a full on feather bed, pillows on couch and bed etc. SO simple mistake right? Othet than the fact i might need an ambulance! Let the night go on!

We go to dinner, and are served oysters which are dry and stuck to the shells. The wait staff, rather than saying sorry come over and tells us "the oysters are not bad, but they could be fresher". I kid you not!!! Maybe this is just another simple snafu.

My wife decides to take a shower...the shower literally doesn't work. We call room service (for out $600+ room). They fix it in roughly and hour but leave the old parts in the shower stall.

We decide to make a drink in the room, our ice is not ice...warm water with black bits in it. The drinks that are complimentary have allready been opened and the draw below the mini bar has past customers receipts inside.

Seriously the list goes on, (dirty room service dishes, no headphones in the gym etc. etc) I felt like we were on candid camera! My poor wife!

We get home and they inform me by email that I'm getting 20 percent off our room. A whole whopping $120. What a joke.

An amazing building terribly ran. This isn't a joke, I stayed on Jan 1st 2013, I'm from Mystic CT and my name is Gary.

You will not be disappointed. In fact, you will be eager to make another reservation (even at the $$$$ price your stay will cost, honestly you will not regret it). Fitness Center is great, check out the Fitness On Request videos, SUCH a cool amenity. Room and housekeeping impeccable. Common areas are also very tasteful and comfortable. Always enjoyed early morning complimentary coffee/capuccino/espresso in the comfortable lobby with lots of interesting artwork and coffee table books. Had three dinners and one lunch, at hotel and all were truly fantastic. Although every eating establishment was closed during my New Years weekend stay, I can't imagine eating anyplace else even if other restaurants were open. Don't hesitate, make your reservation now! Don't you deserve it?