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“One Night Winter Get Away” 4 of 5 stars
Review of Crowne Plaza Providence-Warwick Airport

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Crowne Plaza Providence-Warwick Airport
3.5 of 5 Hotel   |   801 Greenwich Ave., Warwick, RI 02886   |  
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Ranked #11 of 16 hotels in Warwick
Hope Valley, Rhode Island
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“One Night Winter Get Away”
4 of 5 stars Reviewed March 13, 2013

My husband and I went to a charity event at the Crowne Plaza. We only live a half hour away but we decided to make it a sleep over. The whole experience was great. The hotel, the front desk staff, the room. We didn't use any of the facilities as we were just there one night and had the event to attend. But everything was clean and the hotel itself was very quiet. We did have a drink in the lounge after the event and that was a nice end to the night. The room was large, clean and very nice. The bed was great, the bathroom with the two sinks and the separate shower and toilet was a nice touch especially with the two of us dressing to go downstairs. All in all it was a nice night and I am glad we splurged a little and treated ourselves to a night away.

Room Tip: The heater in the room is quite loud. When it went off in the middle of the night, it woke us up...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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186 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Galway
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 9, 2013 via mobile

I don't know why I stayed here again - cold water, disabled room, poor bar and restaurant service. People beside me are waiting nearly 1 hour for food!!! Staff are quite friendly though but keep having to apologise!

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Public Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, March 29, 2013
Dear conin,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from our bar and restaurant which was unacceptable. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2013

The physical hotel was nice, great room, large and bright. The desk staff was cordial but not at all helpful. My friend and I wanted to go to Newport and asked the front desk how we could get there. They had no idea. They didn't transport to Providence so we could get a bus. They had no knowledge of the shuttle that left from the airport. They did not try to help us at all. One guy said "good luck" referring to our desire to go to Newport. The waitress in the resturant was rude. She rolled her eyes at my friend, did not come back to check on us and our food was very late. Other people in the resturant who came in after us were served before us. One resturant stopped serving breakfast at 11:00 am. We were in the door at exactly 11:00 but they said they couldn't serve us breakfast. Sure they could if they wanted to. The one bright spot was the shuttle staff. They were friendly and helpful, especially Fred. He was really wonderful. He had lots of information about the area, a great attitude and would have taken us to Newport if he was allowed. This hotel could make a lot of money if they offered a tour or trip to Newport. It's only 30 minutes away!!

Room Tip: Know how to get around once you get to this hotel, because they won't help you. Do your research...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, March 21, 2013
Dear SundaC,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are glad that you found some aspects of our hotel service commendable. Most importantly, we would like to apologize for any inconvenience you might have experienced due to the level of service received by some of our staff. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, we appreciate the feedback. We hope to get a chance of hosting you again and show you the improvements made.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Mystic, Connecticut
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 42 cities Reviews in 42 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 19, 2013

When my husband and I booked this hotel for a romantic Valentines Day weekend, I really didn't expect much, considering it's in the middle of Warwick. Wow, was I wrong! If you never left the hotel, you'd never know you were on the side of a highway. The hotel itself is beautiful. The bar and restaurant are also beautiful, and the service was great! We were upgraded to an executive level king room and it was fantastic. The his and hers sinks were great, the textiles upgraded, and the bed was delightful. The lighting was so perfect that we actually commented that it was nice to not have those horrible blue energy saving bulbs that most of their properties tend to have....we were shocked when we discovered that they actually were energy saving bulbs, yet they had a warm, unoffensive glow!
We brought some wine and they gave us some wine glasses from the bar to bring up to the room. There were quite a few events happening during our stay and it never felt over run by a particular group. My only problem I have with this place is that they don't have a hot tub or jacuzzi. You would expect a hotel of this caliber and size (it's enormous) to have one. We saw a photo of one on the website and were pretty irritated when we found that there actually wasn't one. Their pool area overall is pretty sad. Otherwise, everything was fantastic and I'd absolutely go back!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayaguez, Puerto Rico
Top Contributor
68 reviews 68 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 18, 2013

Enjoyed my recent staff at this convention size hotel facility close to airport. Visiting a Providence College function and this was convenient and close hotel to downtown. Its easy to find and close to all major roadways heading to all points north or south. Hotel is very clean with spacious rooms and staff very helpful. 24 hour room service with two restaurants, pool and outside restaurants deliver for those that don't want to venture out during chilly winter nights. There are plenty things close by shopping mall and restaurants despite its close proximity to airport. I would recommend this place if you don't want to stay downtown or have business in nearby Cranston or Warwick. I will definitely stay hear again on future visits to Providence for business or pleasure. Only minor complaint is no gift shop as vending machine weren't working on several floors.

Room Tip: stay on upper floors 3rd or higher and toward front on this large hotel. Convention or ballroom func...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island City, New York
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 7, 2013

This is a decent hotel which is in a very good location. People are nice and quite helpful. This place is large and has several ballrooms and meeting rooms. Room service is a little bit pricey but, quick and excellent. Good kids meals. The bar room has an inviting motif and my wife and I went down to hang out by the fire place every night we stayed. Very nice!

Room Tip: Get your room at the end of the hallway. Sometimes these hallways can get noise. Do not get an adjoi...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, August 3, 2013
Dear hockeybuzz,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 2, 2013

Beautiful hotel. Friendly attentive staff. The rooms are large and furnished well. Large bath rooms, a/c that works and the beds are comfortable. I ate at the bar where the staff was attentive and the food good. This is a great business hotel and well as family. Had some difficulty getting on the free wireless but once connected it was pretty fast.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Providence-Warwick Airport

Address: 801 Greenwich Ave., Warwick, RI 02886
Phone Number:
Location: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Warwick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Providence-Warwick Airport 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Hotel Providence Warwick Airport is centrally located in the heart of New England. Located in Warwick, RI just 8 minutes south of downtown Providence and 2 miles from Providence Warwick T.F. Green Airport. Newport, Boston, Foxwoods as well as many Rhode Island Beaches are nearby. The Crowne Plaza Hotel Providence Warwick offers 266 newly renovated, oversized guest rooms featuring the Crowne Plaza Sleep Advantage with comfortable new beds, guaranteed wake up calls, quiet zones, sleep CD and sleep amenities. Whether visiting Providence or Warwick for a meeting, wedding reception, or just a weekend getaway, the Crowne Plaza Hotel at the Crossings in Warwick RI is The Place To Meet. ... more   less 
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Also Known As:
Crowne Plaza Providence-Warwick Airport Hotel Warwick

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