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“Best Hotel Experience for Our Wedding Weekend” 5 of 5 stars
Review of Hilton Garden Inn Providence Airport/Warwick

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Hilton Garden Inn Providence Airport/Warwick
3.0 of 5 Hotel   |   1 Thurber Street/Jefferson Blvd, Warwick, RI 02886   |  
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Ranked #1 of 16 Hotels in Warwick
boston
1 review
“Best Hotel Experience for Our Wedding Weekend”
5 of 5 stars Reviewed October 12, 2009

We are from out of state and needed a hotel that can accommodate all of our guests for our wedding. We wanted a safe, classy, clean, comfortable, affordable, spacious, friendly, laid back environment that felt like home for everyone. Many of us stayed for 3 nights. I think we had booked about 43 rooms if not more and everyone enjoyed themselves. We couldn't be happier with our choice to the Hilton Garden Inn. Before we had arrived Lee made sure they had all the details that we requested. Once we arrived Kevin showed us all around the hotel, allowing us to use their conference rooms and other facilities and introduced us to some of the staff, he was very helpful!! All the staff at the hotel went above and beyond!! Even the shuttle driver was extremely helpful to our guests as he shuttled them back and forth to restaurants. They LOVED it!! It almost felt surreal because everything went absolutely perfect. The morning after the wedding everyone met down stairs for breakfast and it was delicious!! None of us wanted to leave. My husband and I are looking forward to going back to this hotel for our anniversary or whenever we are in the area. I would recommend this hotel to everyone!! Thank you to the Staff at the Hilton Garden Inn Warwick!!

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiWarwick, Management Representative at Hilton Garden Inn Providence Airport/Warwick, responded to this review, December 9, 2009
Greetings:

Thank you very much for sharing your kinds words regarding your experience at our hotel.

We are very pleased to hear that everything went perfect for you and your guests during such a very special time!

Congratulations on your recent marriage and we look forward to seeing you again next year for your first anniversary!

The staff at the HGI Providence / Warwick Rhode Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
    412
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Bridgewater, Mass
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 5, 2009

The service started before I even arrived at the Hilton Garden. The girl working the front desk called me on my cell phone to tell me that she was able to get my wife and I a room... on a sold out Labor Day weekend...who does that. We were traveling out of state for a friend's wedding. We had to be at the church at the same time as check in. I explained this to Kelly at the front desk and she was able to get us an earlier check in time. I will never forget that because it was my fault for waiting to long to book the room, yet she stepped up and helped out...all over the phone without ever meeting me... again who does that. This set the tone for the rest of the holiday weekend and it exceeded my expectations. The room was wonderful, very spacious, clean and the decor was easy on the eyes. I snuck my net book along and the wifi was just an unexpected bonus (my wife was in the wedding party and I needed to get some extra work done). The long weekend we spent there was relaxing and the pool was a comfortable 78 degrees, and the food... The chef Mitch (I asked) could work at any restaurant he wants, the Beef Wellington was out of this world. I have stayed at many a hotel and this place is on the top of my list from now on. If you need to stay in the area of the T.F. Green airport I recommend this hotel the rates are easy on the wallet as well.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiWarwick, Management Representative at Hilton Garden Inn Providence Airport/Warwick, responded to this review, December 9, 2009
Greetings:

I wanted to take a moment to say thank you very much for nice feedback regarding your recent stay.

We take pride in the services and amenities that we offer to each and every guests and I am very pleased to see that it was well received.


We look forward to welcoming you back on your next visit!

The staff of the HGI Providence / Warwick Rhode Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Coast
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 4, 2009

I wish to recognize the efforts of one of your staff members for his above-and-beyond initiative regarding my most recent stay at your property.

During my stays at your property, Ross has consistently gone out of his way to ensure my check-in’s were expeditious and all my needs were met. He is always pleasant when greeting me and often times assisted with my luggage and local directions. Most recently, I accidently left critical, life-saving medications in the room and needed them returned promptly. Upon discovering the items I left behind, Ross promptly called me and took the initiative to FedEx my medications for next morning delivery at my home, even though it was early evening and options for shipping FedEx were grim.

I’ve had the occasion to stay at your property many times over the past 6+ months and have consistently had an excellent experience. As I travel often and tend to frequent Hilton properties throughout the US and South America, I can say that the Hilton Garden Inn – Providence Airport is among one of my favorites.

I believe Ross and your staff embrace the qualities of a exceptional associates within your company and am hopeful you will recognize him for his efforts. Because of associates such as Ross, I will continue to be an advocate of Hilton Hotels.

  • Stayed September 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiWarwick, Management Representative at Hilton Garden Inn Providence Airport/Warwick, responded to this review, December 9, 2009
Greetings:

I wanted to say thank you for choosing to stay with us and also for your very kind words. We are very pleased to hear that your experiences have been excellent.

Customer Service is a top priority and I am very happy that our dedication has been well received.

We certainly take pride in our employees and strongly promote employee recognition. We also feel that it is very important to share all the feedback that we do receive with our employees.

We look forward to welcoming you back on your next visit!

The staff of the HGI Providence / Warwick Rhode Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
5 of 5 stars Reviewed September 1, 2009

Well, perhaps not quite as comfortable, but like a lot of us non-stop business travelers, we've pretty much seen it all. Manhattan rooms where the closet is bigger than the bath (and much cleaner). Philadelphia stays where I should have brought my own soap (there was none). Warwick hotels (when the HGI was booked well in advance) that were barely fit for man or beast. In a nutshell, well over 100 hotel stays a year where you often don't know what to expect (even if you've stayed there before!).

I'll spare the description of the rooms, services, housekeeping, restaurant, and the helpfulness of the staff; it's been written here many times (mostly quite well I might add).

But as someone that has stayed at this property many times in the past year (and a frequent visitor since they opened in 2005), I can honestly say that I know that my stay will consistently be near-perfect. Of course, there are isolated incidents (a stray towel; an un-fluffed pillow, a forgotten bottle of water, etc.), however when all things are considered, I wouldn’t consider staying anywhere else in the TF Green area.

Finally, it’s reassuring to know when traveling with out-of-town colleagues or when recommending a hotel in the area to our business partners, I can do so without worrying about the quality of their stay; that is truly priceless!

  • Stayed September 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiWarwick, Management Representative at Hilton Garden Inn Providence Airport/Warwick, responded to this review, December 9, 2009
Greetings:

Thank you very much for wonderful feedback, confidence in our staff and of course for choosing to stay with us! We are very pleased to hear that your experiences have been positive.

Customer Service is a top priority and I am very happy that our dedication has been well received.

We look forward to welcoming you back on your next visit!

The staff of the HGI Providence / Warwick Rhode Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2009

The purpose of my trip was to attend a wedding in the RI area. I was traveling with 8 other people, who all stayed at this hotel. My personal length of stay was 5 nights, so I had a lot of interaction with the staff. Each and everytime I walked out of my room I was greeted by every hotel employee. The staff went out of his/her way to accommodate myself & my group of friends. We were traveling from SC, so being new to the area the front desk to it upon his/her self to print directions of the area along with directions to special points of interest. Some members of my group had delayed flights and some were even rerouted. As soon as they arrived to the hotel, they were greeted with a speedy check-in so that they could finally relax in the comfort of their room.
Every employee was aware of our group and reason for traveling. The groom was given complimentary breakfast, which was a nice & unexpected!
Multiple times myself and other members of the group were extended the complimentary offer & use of the hotel shuttle service so that we could complete all of our "wedding task" since most of us were in the bridal party.
Another outstanding service was from Lindsey, the Sales Manager. I quickly needed to go to the local mall and get back to the hotel in a very short time frame. The shuttle was out and she took it upon herself to drive me to the mall so I could make it back in time for the rehearsal dinner.
I have stayed at many hotels and Hilton Garden Inn hotels in particular. This hotel was not only the best hotel experience I have had but the best Hilton Garden Inn I have every stayed at. It is very clear that the excellent customer service & genuine hospitality is a direct reflection of the General Manager, Kevin Buchanan. I think other hotels should use Kevin's property as a model to set standards, so that they too can provide the outstanding service that this Hilton Garden Inn provides. Special thanks to the GM, Kevin, and specific staff members: Ross, Joe, Kelly, Lee, Lindsey, and thanks to all of the other staff for making our stay so enjoyable and memorable.

  • Stayed August 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiWarwick, Management Representative at Hilton Garden Inn Providence Airport/Warwick, responded to this review, December 9, 2009
Greetings:

Thank you very much for sharing your kinds words regarding your recent experience at our hotel.

We are very pleased to hear that everything went well for you and your friends!
Traveling out of town for a wedding can be stressful enough - I am glad to hear that you enjoyed yourself.

We look forward to seeing you again when traveling in our area!

The staff at the HGI Providence / Warwick Rhode Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
88 reviews 88 reviews
81 hotel reviews
Reviews in 75 cities Reviews in 75 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed August 25, 2009

I booked this hotel through Hotwire, so I got a good deal ($65). It's about 15 minutes from downtown Providence. Parking and Internet are free (unlike the downtown Providence hotels). The hotel is new, clean, well-kept. It's not in a very desirable location (unless you need to be right by the airport), but it is convenient to Providence.

  • Stayed August 2009, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiWarwick, Management Representative at Hilton Garden Inn Providence Airport/Warwick, responded to this review, December 9, 2009
Greetings:

I wanted to take a moment to say thank you very much for nice feedback regarding your recent stay.

We take pride in the service and amenities that we offer to each and every guests and I am pleased to see that it was well received.


We look forward to welcoming you back on your next visit!

The staff of the HGI Providence / Warwick Rhode Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, LA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed August 4, 2009

Last stay here was very disappointing. Room stunk horribly of sweat socks or something, and the lady at the front desk was the most unhelpful human being I have run across in a long time. I can't believe she works for Hilton. I love Hilton Garden Inns, but this one is terrible. I absolutely would not recommend this hotel to any of our friends. There is a Hampton Inn and a Holiday Inn Express that are both close by, and I plan on staying at one of those on my return trip.
Save yourself the horrible experience with staff who do not care.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Providence Airport/Warwick

Address: 1 Thurber Street/Jefferson Blvd, Warwick, RI 02886
Phone Number:
Location: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Warwick
#1 Business Hotel in Warwick
#2 Family Hotel in Warwick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Providence Airport/Warwick 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hilton Garden Inn Providence Airport/Warwick Hotel Warwick
Hilton Garden Inn Warwick
Hilton Warwick
Warwick Hilton Garden Inn

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