I have stayed at this hotel a couple of times and each experience is more lack luster than the last. My first stay was back in June and I was greeted by a lovely woman at the reception desk. She was polite, asked what I was in the area for, and recommended places for me to check out during my visit. The room was clean and my requests were honored. The last time that I stayed at this hotel was back in September.. a gentleman who seemed more busy with the telephone for a personal call was the one who checked me in. I asked him to please accommodate my request to be away from the elevator and he assured me that was no problem. He didn't direct me as to where the room was located (which had I been a first time customer would have been a problem,) and then, when I got to the room, I realized he put me in the closest room possible to the elevator.
I went back to the reception desk and requested to be moved. The new room was fine aside from the hair that was all over the floor, tub, and sink. Long, black hair. I'm blonde so it obviously was not mine from entering the bathroom. When I asked if he had anyone that would be able to go upstairs he said in 20 minutes he could go. Since I needed to leave to make it to an event I told him that when I returned I would ask again. When I got back I was handed WINDEX (yes, windex to clean hair/sanitize..) and a rag. Their housekeeping staff should have been more careful and I certainly should not have been expected to clean that myself.
I will not be back in the future as they cannot execute proper customer care. Also, there was roadwork on the highway occuring overnight that NOBODY mentioned to me so I was startled awake at 3AM. I understand that they are not responsible for that, but if a hotel knows of such a thing occuring so close to them it is only right that they warn guests. I would've cancelled and stayed further from the highway had I known.
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- Also Known As:
- Comfort Hotel Pawtucket
- Comfort Inn Pawtucket
- Pawtucket Comfort Inn