I have never left a hotel review before, but I can not let others deal with the same issues I had.
After a long drive in heavy friday afternoon traffic the first thing you would think to do when arriving at a hotel is not get back in your car and drive to another hotel to fetch your room keys but that was what I had to do this past weekend. They do not staff this hotel every day or at night so the check in process was handled at the Village Inn which is not on site, it is a few blocks away.
The maintenance and overall cleanliness of the hotel is lacking. There is no attention to detail when it comes to the overseeing of the housekeeping dept. The Comforters were dirty with ants crawling on them when I entered the room and no one to ask for a new one because there is no one working on site. Management proves over and over that it does not care about your stay and your well being, only your credit card number.
I come back to the main point. As there are NO employees on site to take care of hotel maintenance issues, when the fire panel starts ringing in the middle of the night (because of what I was later told was a known issue of faulty wiring) I was forced to call the other hotel at 4 am to be guided through the reset process of the fire alarm. This happened again on the second night of my stay as well. I have never before been responsible for maintenance and safety issues while a guest at a hotel and will not ever again.
It is so unfortunate that a hotel with this beautiful location would be this poorly run. I tried to get a refund of my nightly rate but yet again there was no one that could authorize that on site, I will continue trying and update when I get a response.
- Also Known As:
- Atlantic House Hotel
- Atlantic House Hotel Narragansett
- Atlantic Hotel Narragansett
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