When we went to check in, it was obvious that there was a problem. There was a wedding party that had booked a bank of rooms and there were not enough to go around. I went to check in around 5pm and was told that my room was not ready yet. We left, went to dinner, and they called me and said they had "found" a room, which I found odd since I had made a reservation 7 months in advance. Anyway, when we walked in the room it was terrible. It smelled, there were holes in the carpet, the showerhead sprayed water everywhere, and the towel rack fell off. To their credit, they did send someone who fixed the showerhead and the towel rack. The room was extremely humid, regardless of how we set the air conditioning. After two days, we went back to the front desk and a wonderful young lady by the name of Lori was kind enough to move us to the 2nd floor. This room was a huge step up because the carpeting was in good shape, there was no oppressive humidity to deal with, the air conditioner worked, and there was no offensive smell. Had we had this room to begin with, my review would have been almost completely positive. This hotel desperately needs an elevator. 3 floors is too far for people to have to carry their luggage. This is inexcusable.
The bottom line is, if you are lucky enough to get the right room, this hotel is affordable and a very short drive from Newport. If you end up in one of the rooms like we had for the first 2 nights, it can ruin your trip.
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- Also Known As:
- Royal Plaza Middletown