First off no one has any clue how to answer a telephone. I had to take a number of work related phone calls before I left and would need to check in late. NO ONE would answer the phone. I ended up calling corporate to get through to the hotel. Once we arrived I was given a card key to door that didn't have one. I want back down to the front desk and the employee insisted there was a card reader I just didn't see it. REALLY I know what a card reader looks like. After insisting there was card reader I forced the employee to walk up and show it to me. Of coarse there wasn't one. The employee ran down to the front desk and came back with an actual key. It looked like it open the master lock on the shed in my back yard. Apparently the door had been replaced and he was unaware of this. Well I guess they decided a 10 dollar lock from Job Lot was acceptable, when the door was locked it was also locked from the inside NOT TO FIRE CODE!
The next day we had a wedding to attend. I drove my wife to get her hair done for the event and when we returned house keeping had left the door to our room unlocked and wide open. Anyone could of walked in and taken our belongings. I picked up the phone and dialed the front desk, of coarse no one picked up. I know there were 3 women at the front desk because we had just walked by it. I walked down and asked if anyone knew what a phone was. They all looked at me and spewed some excuse about the phones not working. This would have been a helpful fact when I checked in. I would never stay here again or recommend this hotel to anyone.
- Also Known As:
- Royal Plaza Middletown
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