Perhaps there is only one hotel I have ever stayed at that was worse. A hotel in the “bad part” of a city in Spain that had bullet holes in the windows. That is the only hotel that can beat this one out for “worst hotel ever”, so that isn’t saying much.
My husband was in Newport for work for a month, stationed at the Base. They were full at their lodging, so he stayed in this hotel. At the time he didn’t yet have his Govn’t travel card (it had expired) so we used our personal card to hold the room. Upon check out, he would pay with his government card. He alerted the front desk no less than 4 times of this. The card was NOT to be used for final payment.
When I came to visit his first room he told me I’d be scared to sleep there. I sure was, it was on the first floor with no screens in the windows- with only black out shades. It was in full view of the parking lot, so you either changed in the dark- or had the windows open and had to change in the bathroom.
The walls had holes in them. There was what looked to be a hole from someone punching it near the bed. It was left unpatched.
There were stains up and down the walls, on the furniture, and in the bathroom- there was some kind of red/pink stains all over the walls and floors. The tiles were cracked and moldy. There was mildew all over the shower. The sink was probably replaced back in the 80s. The carpets were so dirty, that when I walked around in white socks-the bottoms were black! Not just like gray from walking around your house- black and dirty. Like I walked outside.
Apparently, there are no pets allowed. However, in the room next to us there was a dog. He barked from when we arrived home at 4 pm until 1 am when his owner came back. Non-stop. My husband had to go to work at 6 am and be alert for 12 hr duty on base. Not to mention he must be well-rested and alert to do security work. We called 3 times to complain. On the 3rd time the girl at the desk said no one else called to complain and she wasn’t sure what we were talking about- there was no note of the 2 previous complaints.
Finally, my husband asked to get moved. He said it was too loud (you could hear EVERYTHING) and he needed to be at the back of the hotel. They moved him to the 2nd floor in the back. This room WAS cleaner. It smelled like there was a new carpet. But there were NO headboards (so strange). The bathroom was just as old and gross, and mildewy. There were ants crawling around the window sill. When he arrived there was simply a table with a folding chair (ya). When we returned at least this was replaced with two newer looking chairs.
The TV was from the 90s, at best. The furniture was old. It would cost very little to replace the old gross stained shade on the 80s lamp. The room was completely dark all the time, with a dim lighting. There was a fridge (requested since we were a long term stay) but it had No freezer and the fridge was barely cold.
I really can’t believe some people think this is a decent hotel. I was agast that there was a wedding party staying there. If I was the bride, I’d cry if I had to spend my wedding night in a dirty, dingy, ant filled, soiled room.
To top it off, my husband went to check out, and they had CHARGED our personal credit card. As we noted, he was here on business—and the Navy was paying. They said they “couldn’t find” the receipt from the over $2700 charge!! I told them I would call the police. They charged our card, without prior warning and WITHOUT our permission. What if we didn’t have the money in there? I called Ramada to complain. In order to get reimbursed we needed the ORIGINAL receipt. The manager is still looking for it. If we don’t have it by Friday- I am calling Middletown Police Department!
DON’T STAY HERE!
The back. 2nd Floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.