I am no stranger to this cozy property. Over the years while my daughter attended a local boarding school for her high school years, I became wonderfully acquainted with this bit of nostalgia nestled amidst tranquil corners but near enough to so much. My daughter brought home a college friend during her brief Thanksgiving recess and I decided to get a small road trip in. I thought it would be different as her school mate hails from California and loves to travel. Along with my mom, the four of us checked in on Thanksgiving day into two rooms. There was a minor glitch in the room which my mom and I stayed and staff was more than accommodating to gladly switch us into another room. This switch actually put us in the same corridor as my daughter's room; all on the first floor.
Shortly after midnight (I was still very much awake), I heard someone in the hall just outside yelling 'cut it out'...cut it out' He sounded like a mad man- LITERALLY!!!! Just before the raving lunatic sounded, it was quiet. Then my daughter comes to my door right across from her and says that staff came to her room yelling at them. I assured her that staff would not conduct themselves in that manner. I sat in their room awhile talking as a trip to the stores was happening real soon. My mom and daughter left the hotel at 1:30am (Black Friday shopping) and I chose to stay behind as did my daughter's friend. Almost 20-30 minutes later, the lunatic is banging on a nearby door and a woman opens the door and ensues a brief yelling match... as quietly as possible... NOT! I can hear the woman saying "lower your voice, I have children in here sleeping. I hear the noise and it's not from here. It is next door." The lunatic begins banging again and starts yelling at someone. I then heard him go into his room and start yelling profanity at the top of his lungs!!! I really thought he was either off his meds or had taken too much of something! Then I get a phone call from my daughter's friend who says a man came to the door yelling; she was frazzled because she was in the bed asleep. That infuriated me because I have never had a negative experience such as this at this property. By no way am I blaming the staff; of course they cannot control guest behavior.
I went to the front desk staff and shared my disgust with this patron's behavior- by now it was easily 2am. Even had any of it been true, and I didn't 'hear' the noise and I was on the same corridor next to them, there is certainly a proper way, a BETTER way, to address an issue!!!! After my mom and daughter returned, I sat in the room with my daughter and her girlfriend as a precautionary measure should the raving lunatic return. So they were sleeping and I was on guard duty- WOW!!! I was waiting for him to return so he could talk that way to me- NOT! I also
addressed my displeasure to the morning staff as well; I lost sleep and kept thinking of that nasty guest! The response was as though the staff was well aware of the guest in room 'so and so'.
Thank God night #2 was uneventful. Needless to say, you cannot make this stuff up. Did the raving lunatic affect my stay- ABSOLUTELY!!!! And how very unfortunate! Luckily, my daughter and her friend had the opportunity to meet up with one of my daughter's grammar school friends, go to Providence Mall and have some fun!
Well, I am presently in my guest room writing this review. It could not wait! Again, the staff is lovely as my previous visits here...until this one!
- Reservation Options:
- TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Orbitz, Travelocity, Priceline, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Venere, Agoda and Otel so you can book your The Carriage House Inn, an Ascend Collection hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Carriage House Inn, An Ascend Collection Hotel Hotel Middletown
- Clarion Middletown
- Middletown Clarion