At first sight this looked a good choice, attractive exterior lots of parking and just a couple of miles from newport itself. On entering the Hotel the lobby looked nice and quite elegant. Thats about the end of the good news. The male receptionist was not very friendly and was wearing a dirty shirt- not a good impression. when we tried to pay using our credit card it was declined which caused us a lot of stress and phone calls back to the UK trying to sort out yet when we used it again elsewhere it was fine so it couldnt have been swiped correctly
The room itself whilst large was not clean and smelt musty. there were cobwebs in the corner behind the armchair. A tap dripping in the bathroom turned into a steady stream and couldnt be turned off.
Breakfast was dreadful, really poor. flasks of coffee not refilled. Breakfast room grim. no set tables. no atmosphere no staff to be seen. prepacked breakfast items not fresh at all. could hear male receptionist on a personal call throughout our breakfast. Went outside but looked very uncared for. the hotel reminded me of an old folks home. an unloved one at that . would not recommend unless serious make - over , new happier and willing staff employed and money spent on updating fixtures and fittings. poor, very poor.
generally felt very uncared for
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- Also Known As:
- The Carriage House Inn, An Ascend Collection Hotel Hotel Middletown
- Clarion Middletown
- Middletown Clarion