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“Nice place - good deal” 4 of 5 stars
Review of Holiday Inn Express Middletown / Newport

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Holiday Inn Express Middletown / Newport
2.5 of 5 Hotel   |   855 West Main Road, Middletown, RI 02842   |  
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Ranked #11 of 17 Hotels in Middletown
CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice place - good deal”
4 of 5 stars Reviewed July 20, 2009

great place to stay with the kids - pool is right there, breakfast included but not the best as there is no on site restaurant - but Chilli's is in the same parking lot, very convenient to restaurants/shopping, its a short drive to downtown Newport so its away from the noise and traffic. Great option for kids is the DVD library available to borrow from the front desk. We had a nice stay.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    71
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    40
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    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • French first
  • German first
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  • Russian first
  • Spanish first
  • Any
English first
Cambridge, MA
1 review
5 of 5 stars Reviewed July 9, 2009

My boyfriend is currently checking us out of this hotel after a two night stint. As graduate students, we don't have a million dollars to spend on a hotel room. I was giving a talk for summer classes at Salve, but there were only a few places in Newport that had a room we could afford. This holiday inn express was the perfect solution- big, clean rooms, breakfast and coffee for free, a pool and a workout room. I have stayed at other holiday inn hotels and this one is way nicer than average with bigger rooms and really nice equipment in workout room. Internet was free and our bed was very comfortable wtih choice of firm or soft pillow and softer than average towels. It is not a fancy hotel, but it was nicer than most we've stayed in. It is no problem to get to newport from Middletown, but you definitely need a car.

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Connecticut
1 review
5 of 5 stars Reviewed July 8, 2009

I wanted to write and say what a great value this hotel is for families...My kids were in the pool until 9:30 at night....The free breakfast had a huge spread, with mini cinnamon rolls that the kids went nuts for...and would have eaten 5 or 6 each if I'd let them...The staff is clearly experienced with kids, as they were super friendly and helped my son Jack find us around the corner when he got momentarily separated...Our two rooms here cost us less than 1 room at a hotel in downtown Newport...even though it is in Middletown this hotel is very conveniently near the beach and other stuff our kids love...there is a barnes and noble just a block or two away...chilis in the parking lot is also good for basic affordable food and families...all in all I say skip the Newport ripoffs and get more for your money here...and to the woman below: our room is shiny clean and has no issues whatsoever.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NJ
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed July 1, 2009

I want to warn everyone out there. I had two suites booked. When we arrived the first night, one of the suites had bed bugs all over the place. The other suite was okay and the regular room that my parents ended up staying in was ok. However, once one room has bed bugs, it's only going to be a matter of time until the rest of the hotel is infected.

Stayed June 2009, traveled with family
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srnhg, Owner at Holiday Inn Express Middletown / Newport, responded to this review, July 15, 2009
Dear Tammy0927,

We deeply regret the fact that you experienced bedbugs in our hotel. Unfortunately, situations like this do arise on rare occasion. In the last five years, the resurgence of bed bugs has been a plague on our industry. It is now well-documented that bedbugs are brought to hotels by guests whose previous residences have been infected. After a thorough examination of all of our hotel rooms, it was determined that the room you were originally assigned was the only guest room with a pest issue.

While we cannot prevent such occurrences, our response is swift and exceedingly thorough. In accordance with our strict policy, once we find a problem during a routine inspection or have it brought to our attention, we promptly put the standard operating procedure in effect. We immediately contact our extermination company and place the room out of order so that it can not be sold. All of the linen in the room is thrown away, as is the mattress and box spring. The room receives an initial extermination and is kept out of order for two weeks, as this is the incubation period for new bugs. After two weeks, the room is exterminated again to ensure that no new bugs may still be viable. The following day the room is completely inspected and thoroughly cleaned. At that point, we bring in the new box spring and mattress along with the new linen. The room mentioned in this review was completely exterminated and all items replaced. We also inspected and treated all surrounding rooms to ensure that there is no chance of resurgence in another room. Our exterminator returned several times, and all of the items formerly in the room have been either sanitized or disposed of. The other rooms in our property have been examined for evidence of the problem, and none showed any evidence of bedbugs. To be extra certain, however, we have also sanitized and treated these rooms. We have rigorous cleaning and sanitation standards in this hotel. I mention all of this to show the lengths that we go through to alleviate these situations from re-occurring or spreading to another room.

While I would like to state that this will never happen again in our hotel, like every other hotel or hotel chain in the world, I am unable to offer this guarantee. I can promise you that we take preventative measures, as well as swift and thorough action, to deal with any problems that do occur. To date, we have had only three occurrences in 7 years, with well over 150,000 room nights sold. We thank you for your patronage, and hope you will join us again despite this experience.
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Montreal
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 2, 2009

We stayed one night while on a quick visit to Newport. Rooms were clean and neat. Located in a quiet area. Excellent value if all you need is a good nights sleep.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newport, Ri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 1, 2009

The staff and management don't know the meaning of customer service. Completely unresponsive to issues and feedback. No emergency maintenance capability. Run out of everything at breakfast and let all trash bins run over. I don't recommend staying here if you have any other option.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Holiday Inn Express Middletown / Newport, responded to this review, July 15, 2009
We are sorry that you were not satisfied with your stay at the Holiday Inn Express in Middletown, RI. We want to exceed the expectations of all of our guests.

It is not clear from your review why you are under the impression that we do not have emergency maintenance capabilities. In fact, we have maintenance personnel to respond to emergency requests for service. If you have any sort of emergency, please contact our front desk for assistance.

Our complimentary continental breakfast is a favorite amenity of many of our guests. If we ran out of an item or did not yet take out the trash, we apologize. In most cases, we have additional supplies of breakfast items. We do get daily deliveries of some foods, in order to ensure freshness. Infrequently, this may cause us to run short on a breakfast item.

We are constantly trying to improve our hotel. We appreciate your feedback and will take it into account. We hope that you will give us another opportunity to have you as our guest and look forward to seeing you again.
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Milwaukee, WI
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 27, 2009

We just spent three nights here, this past Wednesday through Friday night. It is a very nice hotel. The rooms are large and very clean. The carpeting, bathroom, etc., look very new, so it must have been recently remodeled. The staff was friendly. The walls are thick enough, meaning we didn't hear much noise from other rooms.

Breakfast is okay. There is cereal, muffins, toast, bagels, eggs, etc. If you are looking for pancakes or waffles, there are plenty of restaurants nearby. The hotel is only about a 15-minute drive from the Newport Mansions. There is also the city bus that will take you there, but that is about a 60 minute ride.

I would definitely stay here again.

  • Stayed April 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Middletown / Newport

Address: 855 West Main Road, Middletown, RI 02842
Phone Number:
Location: United States > Rhode Island > Middletown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Middletown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Middletown / Newport 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Located just minutes from downtown Newport, Beaches, The Newport Mansions and so much more; Holiday Inn Express Middletown is the perfect retreat from a long day of adventures and exploration. ... more   less 
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Also Known As:
Holiday Inn Express Middletown / Newport Hotel Middletown

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