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“Nice accomodations doesn't equal a nice stay” 2 of 5 stars
Review of Newport Beach Hotel and Suites

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Newport Beach Hotel and Suites
3.5 of 5 Hotel   |   One Wave Avenue, Middletown, RI 02842   |  
Hotel amenities
Ranked #10 of 17 Hotels in Middletown
boston,ma
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Nice accomodations doesn't equal a nice stay”
2 of 5 stars Reviewed January 25, 2013

It's been about a year since our disasterous experience with the Hotel and its' staff. We had stayed a couple times previous and found it quite nice, especially in the new suites building. We were coming in on a Sunday for three nites, there was a playoff game so I called ahead and requested an early arrival and was told to call back they would see what they could do as it had been a full house weekend and we were requesting a specific room type. I called back a couple hours later, mentioned that we were only looking for an hour, the woman on the reservations line was very rude saying if we wanted to come on down they would try but not to have great expectations. So we arrived at about 2:15 for a regular 3pm arrival only to be told by the same woman, oh its you, we have nothing ready, there is a sports bar across the street where you can watch the game and get a drink. Now you have to be out of your room for 10am, they have a staff person on each floor for the changeover, you can't tell me they couldn't have asked for our room to be prepped??????Not to mention that the room wouldn't be ready for 3pm maybe by 4?????So we sat and waited in their bar which of course was closed off season after all and waited while she glared at us, until 3 o'clock which thank god brought a shift change and a desk clerk with some customer service skills who assured us the problem would be addressed immediately. Within 10 minutes we had keys to our room and a follow-up call of apology and yes they had received complaints about our other clerk. To our surprise there were several things broken in the room, we had problems with the cable service which required calling someone in on his day off. We called to see if the roof top area was open and were told it was not, ice????So we went to use the indoor pool and there was so much chlorine in the pool that you couldn't stay in the room never mind go in the water, which another poor guest's wife had, she was bright red and blood shot eyes from exposure. So we thought we would at least go to the roof for the view and lo and behold the area was open, firepit lit and people enjoying the hot tub!!!!! Just one thing after another. Its really unfortunate that a facility with this kind of potential cannot be properly maintained and staffed. In defense of the floor staff they were helpful and accomodating, as was the poor guy that had to come and fix our cable. Was dissapointed to the point of adding this to our never return list.

Room Tip: Stay somewhere else
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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694 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed here as part of our New England tour in September. Our room was spacious and included a separate kitchenette area. It was very clean with lovely furnishings The best feature was direct access to a roof terrace with a hot tub and fire pit which enabled us to sit outside late at night with a lovely view of the lights of Newport.
One thing to be aware of is the system of offering upgraded rooms. We were shown the type of room which we had booked which was quite small and dark and then offered an upgrade at a reduced rate. On speaking to other guests we discovered that this approach had been taken with everyone but the price charged for the upgrade varied enormously.
We would stay here again

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2013

Their cancellation policy is very restrictive. We tried to cancel 3 days before we were due to go and they charged us $70. This is exorbitant. Other hotels do not require 3 days notice. They would not even allow us to postpone.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hatfield
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

My boyfriend and I stayed here in October. What a great place. The rooms were spacious and I LOVED the bathroom. The staff was helpful and polite. It was within walking distance of many restaurants. We would stay again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 13, 2013

Stayed in room 230 ocean view. 2 queen beds. Plenty of room . Great beddings. Beautiful furnishings. The pool was in the building across the street and we had 2 kids with us but not a big deal. A quick walk across. Pool was small but we had it all to ourselves so it was awesome! Free DVD movie rental. Not new movies but it kept the kids happy. Ate breakfast in the hotel. It was OK but it's not really a place for kids. I would definitely come back if they have these specials again. Without kids the next time. $89 and free parking. You can't beat it.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 10, 2013

We have gone here for 3 New Years with friends. It's a great location to walk from the hotel, to the bar, for brunch and enjoy. You are always greeted nicely with excellent service.
We get the 2 bedroom with a shared living room and 1 bath. We got a great upgrade to a 2 bath which made it even better. We went to the hot tub with friends and loved it.
We walk to Rusty's for dinner and dancing and enjoy watching the noon polar bear swim. The bars have music New Yrs Day and it's a great place to enjoy.
We will be returning next year again.

Room Tip: We had an oceanview with a living room to have friends over for drinks and appetizers. Best prices i...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 8, 2013

Great hotel only spent one night for our anniversary but the hotel was gorgeous from the roof deck to the rooms to the indoor pool. The location is so so, we live in Newport so didn't need a prime spot more of a relaxing getaway just out of town.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Newport Beach Hotel and Suites

Address: One Wave Avenue, Middletown, RI 02842
Location: United States > Rhode Island > Middletown
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Middletown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Newport Beach Hotel and Suites 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Located along the sandy beach of one of the most famous resort destinations, the Newport Beach Hotel and Suites stands as the freshest face of Newport. With its meticulously restored gambrel-style historic hotel and contemporary shingle addition, this seaside resort combines historic charm with contemporary sophistication. The original hotel completed a multi-million dollar restoration and the new suites addition, adjacent to the original hotel, features the largest and most luxurious guest rooms in Newport County. ... more   less 
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Also Known As:
Newport Beach Hotel

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