Having stayed here many times in the past because of work and having not been terribly impressed with the experiences, I was not looking forward to spending four weeks here earlier this year. What a pleasant surprise to discover how much this hotel had improved since the last time I'd stayed!
One of my prior complaints was that the rooms were frequently not cleaned properly, as I'd found food left in the room from a previous occupant and the toiletries hadn't been re-stocked in the bathroom. This was not at all the case this time, as the room was quite clean when I checked in, and the maid service kept up with things like replacing the toilet paper the entire time.
Rooms in general were quite comfortable - big, cushy beds, a desk that was convenient for working at, a fridge, and a microwave. Bathroom is fine; glad that it was the set-up wherein the sink is outside the shower and toilet area, as I was sharing with a co-worker and that helped expedite things in the mornings.
The Wi-Fi now works throughout the hotel, thankfully, although it did disconnect me randomly once in a while. Unfortunately, cell service is still terrible, but this is true of much of the area surrounding the Naval Station. There is also still no breakfast offered as part of one's stay, and the breakfast bar is quite pricey. Location may be a sticking point for some as well - if you have business at the Naval Station, its perfect, as it is roughly half a mile from the back gate, but downtown Newport isn't convenient (especially in summertime).
But, really, what I want to talk about is the staff, who were excellent. I'm in the military, and myself and about twenty other people from my unit stayed here for the duration of some training that we had to complete. I do not think we were always the easiest of guests, quite frankly - but the staff treated us unbelievably well. There were some issues with rooms, and the staff was more than accommodating in helping us work those issues out. We had a couple of people who kept having issues with their debit cards when purchasing things from the mini-shop and the breakfast bar, and the staff was extremely patient about it (even as it kept happening over and over again). And our last night, one of the bartenders gave us a cake wishing us well in our future deployment. I was completely bowled over.
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- Also Known As:
- Courtyard Newport Middletown Hotel Middletown
- Courtyard Middletown
- Middletown Marriott
- Middletown Courtyard