I've been going to the Surf for 30 years with my family and after many wonderful stays with the Cyr family I was a little apprehensive about returning with my wife and two boys. We were all amazed and very happy with our stay. Of course there are memories and features about the former establishment that are irreplaceable, but the new operators have done a truly remarkable job in such a short period of time. Unless you have personally run a business such as this, it is impossible to understand how difficult it is to get everything perfect on the first year. Kim (the new person in charge), is warm and very eager to please and she is diligent in her ongoing training of her new staff, who by the way, are learning very quickly. The hotel is clean and well kept, the rooms promptly picked up, and the head chef Jerry does a fantastic job with great dishes including a terrific breakfast (and he is gregarious and always interested in friendly conversation and a good laugh), and the entire atmosphere remains family oriented and genuinely upbeat.
The bottom line is this hotel is about as good as you can ever expect it to be at this early stage with new management. If you want a private bath or A/C or television, this type of vacation may not be for you, but the old charm far outweighs any typical canned luxury in my opinion. Of all the possible scenarios that could have materialized when the Cyr family decided to change hands, this one is by far the best. The rooms would have to rent at at least double the current price if the lobby and porches were to remain as they had once been.The hotel could have easily been converted to a group of private condos or something completely unrecognizable. Give it a try and let the mangaement know your concerns. I could clearly see they truly care about the old Surf and will make it better every year! Loved it!
leave ceiling fan on all night
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.