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“Have fun, but BE CAREFUL!” 3 of 5 stars
Review of AvalancheXpress

AvalancheXpress
2700 Mount Rose Avenue, York, PA 17402
877-782-975
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Ranked #11 of 41 things to do in York
Attraction details
York, Pennsylvania
Senior Contributor
43 reviews 43 reviews
4 attraction reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
“Have fun, but BE CAREFUL!”
3 of 5 stars Reviewed March 3, 2014

I've been going here at least once a year since it opened. A day of tubing can be great fun if the circumstances are right. One thing that rubs me the wrong way is that all riders must sign a covenant "not-to-sue" form before participating. Yet, the facility is FULL of hazards outside of the slopes themselves!:

I waited for a picnic table at the fire pits. The one that I got had a plank removed from both the table and its bench, leaving exposed nails.

The astroturf pathway between the fire pits and the split rail fence has a wooden lip at the end where you walk toward the tubing queue. I tripped over it many times, as you don't immediately see it since it is natural wood and the snowpack is somewhat hiding it. I'd paint it orange.

The place isn't that well-lit. Not good with ice everywhere.

Walking into the tubing queue, when you make the first right turn, it's sloped steeply downward and very slippery.

I refuse to ride the automatic lift anymore because the braided metal cable towing you digs into my neck as the tube is pulled up the hill. Not to mention the floodlights in your eyes, the discomfort of an adult's posture whilst riding backward, and the sudden DUMP onto all fours at the end of the line (often into a puddle) when it flips you over and off the tow cable.

Walking the hill isn't entirely safe, either. They let the snow and ice accumulate over the gravel. I hit an icy patch walking in the dim light, and went straight down onto my elbow. OUCH!

The top of the hill is the real dangerous part. There is a gap the width and depth of an adult's leg running half the length of the walking surface between it and the wood plank wall. You have to be very conscious of it not to slip and fall down. When it's crowded up there, the jostling of kids and tubes doesn't add to the safety. Several of the horizontal wooden planks on the wall were broken out, and someone could fall through to their death below if they lost their balance at the wrong spot!!!

The facility should address these issues ASAP.

We found the staff to be friendly enough, but not as helpful as they could have been. We asked one guy working to bring us more firewood, and he told us to ask the girl who was working at the end of the tubing run. (Why her? She was working up there, you were working down where we were)! No one got us wood, so we got it ourselves.


For the guests: Know that you can bring your own food/drink along.
The "fast pass" lane wasn't moving any faster than the regular line when I was there. (In fact, if you walk the hill, you'll get up faster than waiting in a second queue for the lift).
Wear snow pants and boots, unless you like wet jeans, socks and sneakers.
Even if the parking lot looks full upon entry, you can usually find a close spot near the action.
Go on a cold, dry day, or evening when it's near freezing for the fastest, longest runs.

Visited February 2014
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at AvalancheXpress, responded to this review, March 7, 2014
Thanks for your feedback. We appreciate when customers take the time to reach out as it helps us continue to improve. Would you mind giving Kevin Marquet, our Director of Recreation a call at (717) 324-2445 to discuss your experience further?

Thank you again for sharing your feedback.

Melissa Hall
Marketing Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 reviews from our community

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Date | Rating
  • English first
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English first
Lancaster, Pennsylvania
Senior Contributor
28 reviews 28 reviews
18 attraction reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Avalanche Xpress”
3 of 5 stars Reviewed March 2, 2014 via mobile

This was a terrible experience. The tubing attendants were very rude, and unhelpful. The tubing was good, but most ran into a construction fence and were hurt at the end if the run. It was very expensive even with a group rate. There were no areas to purchase food except for a VERY expensive hot chocolate bar. $4.00 FOR A SMALL CUP OF CHOCOLATE!!! The tubing was great, but the overall atmosphere was TERRIBLE!

Visited February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at AvalancheXpress, responded to this review, March 3, 2014
Thanks for your feedback. We appreciate when customers take the time to reach out as it helps us continue to improve. If you have a few minutes, please call our AvalancheXpress Team at (717) 755-0123 and ask to speak with Jen Markle, Liza Bacon or Brandy Meyer to discuss your experience further.

Thank you again for sharing your feedback.

Melissa Hall
Marketing Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Not so good”
2 of 5 stars Reviewed February 17, 2014

I just went last Sunday with few other families drew about 80 miles but experience was not that good. Wait line for tube and lift was more than 1 hour. Mainly 2 lane were being used out of 7 to 8 lane. Ride was only last for few seconds and again you have to wait for more than an hour for your turn. Tube always stop middle of lane and you you have to drag half way to go down. There were fire pits but due to humid weather or wet wood hardly one or two pits had fire. side walk was too slippery. No good arrangement for sanitation. Not worth for the price.

Visited February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at AvalancheXpress, responded to this review, February 20, 2014
Thanks for your feedback. We appreciate when customers take the time to reach out as it helps us continue to improve, especially on our busiest of weekends. Would you mind giving Kevin Pratte, our Director of Snow Tubing Operations a call at (717) 755-0123 Ext 663 to discuss your experience further?

Thank you again for sharing your feedback.

Melissa Hall
Marketing Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkridge, Maryland
1 review
1 helpful vote 1 helpful vote
“Horrendous line management!”
1 of 5 stars Reviewed February 16, 2014

We drove here from Baltimore, knowing the prices were ludicrously expensive for the activity involved, but wanted to show the kids a good time. After waiting in line for 20 minutes and not moving at all, I returned to the office to purchase "fast passes" for an additional $20/person. That's right, I had now spent $200 for four people to go sledding. The fast pass lane took 20-30 minutes each time, and the people beside us in the regular line had waited 1.5 hours for a single ride down the hill!

The kids managing the lines were completely inept - there were back ups at the bottom of the hill and the top of the hill. There were many times when 10 or more minutes passed before they let anyone else head up the hill. The employees regulating the turns at the top of the hill insisted on waiting until the previous person had gotten to the end of the run before letting the next one go down. This would normally be a good idea, but the slopes were so slow that no one could get farther than half way through the run before having to get up and walk the rest of the way.

We asked if it was extra crowded because it was Presidents Day weekend, and the employees said "ha! you should have seen it last weekend ... the line went the whole way to the parking lot!"

Besides the insanity of spending $50/person (because really, waiting 1.5 hours for each run really wasn't an option, yet we'd already spent $30/person with NO REFUNDS posted everywhere), what probably bothered me the most was that there was a path between the skating/tubing area and the ticket office, that was clearly used by everyone there. However, there were signs along the way that said "Keep Off, Dangerous Ice." I hope the owners know that putting up a sign like that in an area that they have designed as a passageway does not relieve them from liability in the event that somebody fell. In fact, it probably makes them more liable as they are willfully negligent in knowing the danger, yet allowing everyone to traverse the path. I think that after such a disappointing time tubing, running across this obvious "cover your butt by management" issue was the icing on the cake. They may as well have put out a sign that said "all we care about is your ticket purchase ... after that, we really don't care if you have a good time or are even safe."

We will never go back to this amateur establishment, and will gladly take the extra time to go to Ski Roundtop.

Visited February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at AvalancheXpress, responded to this review, February 21, 2014
Thanks for your feedback and for letting us know where we fell short. We appreciate when customers take the time to reach out as it helps us continue to improve, especially on our busiest of weekends. Would you mind giving Kevin Pratte, our Director of Snow Tubing Operations a call at (717) 755-0123 Ext 663 to discuss your experience further?

Thank you again for sharing your feedback.

Melissa Hall
Marketing Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, PA
Top Contributor
183 reviews 183 reviews
47 attraction reviews
Reviews in 62 cities Reviews in 62 cities
101 helpful votes 101 helpful votes
“Expensive, long lines”
3 of 5 stars Reviewed February 4, 2014

We went on a Saturday evening and the wait for the lift was close to half an hour. You can walk up the hill, but you still have to wait in line? Didn't make much sense to me. The ride down was fun, but only lasts 15 seconds. Then you have to wait in line all over again!

Perhaps it'd be a better value on a week night when it isn't so busy...but I won't be back on a weekend.

There are fire pits....if you can score one of them, bring some food and a case of beer. That was probably the best part of the night!

Visited February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at AvalancheXpress, responded to this review, February 10, 2014
Thank you for your review. Saturdays and Sundays are our busiest days for tubing. We hope you will visit us again during the week when we are less crowded and lines are shorter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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