I've been going here at least once a year since it opened. A day of tubing can be great fun if the circumstances are right. One thing that rubs me the wrong way is that all riders must sign a covenant "not-to-sue" form before participating. Yet, the facility is FULL of hazards outside of the slopes themselves!:
I waited for a picnic table at the fire pits. The one that I got had a plank removed from both the table and its bench, leaving exposed nails.
The astroturf pathway between the fire pits and the split rail fence has a wooden lip at the end where you walk toward the tubing queue. I tripped over it many times, as you don't immediately see it since it is natural wood and the snowpack is somewhat hiding it. I'd paint it orange.
The place isn't that well-lit. Not good with ice everywhere.
Walking into the tubing queue, when you make the first right turn, it's sloped steeply downward and very slippery.
I refuse to ride the automatic lift anymore because the braided metal cable towing you digs into my neck as the tube is pulled up the hill. Not to mention the floodlights in your eyes, the discomfort of an adult's posture whilst riding backward, and the sudden DUMP onto all fours at the end of the line (often into a puddle) when it flips you over and off the tow cable.
Walking the hill isn't entirely safe, either. They let the snow and ice accumulate over the gravel. I hit an icy patch walking in the dim light, and went straight down onto my elbow. OUCH!
The top of the hill is the real dangerous part. There is a gap the width and depth of an adult's leg running half the length of the walking surface between it and the wood plank wall. You have to be very conscious of it not to slip and fall down. When it's crowded up there, the jostling of kids and tubes doesn't add to the safety. Several of the horizontal wooden planks on the wall were broken out, and someone could fall through to their death below if they lost their balance at the wrong spot!!!
The facility should address these issues ASAP.
We found the staff to be friendly enough, but not as helpful as they could have been. We asked one guy working to bring us more firewood, and he told us to ask the girl who was working at the end of the tubing run. (Why her? She was working up there, you were working down where we were)! No one got us wood, so we got it ourselves.
For the guests: Know that you can bring your own food/drink along.
The "fast pass" lane wasn't moving any faster than the regular line when I was there. (In fact, if you walk the hill, you'll get up faster than waiting in a second queue for the lift).
Wear snow pants and boots, unless you like wet jeans, socks and sneakers.
Even if the parking lot looks full upon entry, you can usually find a close spot near the action.
Go on a cold, dry day, or evening when it's near freezing for the fastest, longest runs.
If you own or manage AvalancheXpress, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.