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“Bad Experience” 1 of 5 stars
Review of Harley-Davidson Motor Company

Harley-Davidson Motor Company
1425 Eden Road, York, PA
717-852-6590
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Ranked #1 of 8 Activities in York
Type: Factory Tours, Sightseeing Tours
Activities: Group tours/walking tour, Shopping
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Attraction details
Owner description: Established as an assembly facility in 1973, Harley-Davidson Vehicle Operations in York, PA assembles the Touring, Softail(R), CVO™ and Trike models. They also perform a variety of manufacturing operations - making parts like frames, fuel tanks, and fenders. At the Vaughn L. Beals Tour Center, you'll explore exhibits that detail the manufacturing and assembly processes of the factory. You'll also have the chance to sit on current production motorcycles and visit the gift shop for tour-related souvenirs. The Kids Corner, a specially designed area for visitors under the age of 12, makes the York facility an ideal family destination. Your factory tour begins with an introductory video and continues on the factory floor where you'll get a behind-the-scenes look at the people, processes and products of Vehicle Operations. You'll be guided through the manufacturing of key components and the assembly of Softail, Touring, CVO and Trike motorcycles. Then it's on to the end of the line, where every motorcycle is roll-tested prior to shipping. Over the years, thousands of Harley-Davidson enthusiasts have made the journey to York, Pennsylvania to witness passion forged in steel.
Stillwater, NJ
Senior Contributor
39 reviews 39 reviews
6 attraction reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
“Bad Experience”
1 of 5 stars Reviewed May 3, 2012

Coming from a family full of Harley owners we planned a trip to PA around the Harley York tour. All was good when we entered into the tour and were asked to fill out cards with our info. We were escorted into the movie and then the room prior to the tour to get our headsets. After explaining a couple of things my daughter and i were asked to leave the room by a tour guide. We did, having no idea why, and leaving the other part of our family. Once outside we still weren't told why, but we figured it out when our tour guide said to the gentleman at the front counter that we had sandals on. I was very upset in the fact that the tour guide didn't explain to us why we were sent out or said anything to the others in our party due to the fact that the actual tour didn't start. If ANYBODY said anything to us we would of simply changed into our sneakers prior to the tour or waited with our family to take the next tour. I spoke with the manager on duty and said this was horrible customer service and his answer was really nothing. Ironically after our incident the tour guides did announce that no open toed shoes were aloud. I felt this all could of easily been avoided and not a huge waste of our time. My purpose is to inform everyone before you too waste a couple hour ride! After 45 minutes the rest of our family came out and next tour was full.

Visited April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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York, PA
Top Contributor
111 reviews 111 reviews
38 attraction reviews
Reviews in 39 cities Reviews in 39 cities
95 helpful votes 95 helpful votes
“Good Tour”
4 of 5 stars Reviewed May 1, 2012

The tour has improved recently and you should try it out.

Visited June 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Contributor
12 reviews 12 reviews
7 attraction reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Factory Tour”
5 of 5 stars Reviewed April 28, 2012

I'm always impressed by how clean new plants are. At tour end you can write postcard and they'll send it for free! Mine took longer to get to my office than my return to work, but maybe it got delayed in company mail handling.

Visited March 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanover, Pennsylvania
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great staff - standard bike selection”
3 of 5 stars Reviewed April 26, 2012

Great staff, reasonable prices, and they let us take the trike out for a test drive when we stopped in - didn't have to make an appointment like at other dealerships in the area. They don't have an extensive custom or used selection tho.

Visited April 2012
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Boston, Massachusetts
Top Contributor
51 reviews 51 reviews
22 attraction reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Excellent!!!”
5 of 5 stars Reviewed April 20, 2012

Love factory tours and this one was one of the best. I loved how close you were to production. The tour guide was excellent and the audio ear piece was great considering the noise in the factory. The workers looked so happy - it was nice to see. The gift shop had great prices as well. My teens loved sitting on the different models as well. Great visit. Thanks Harley Davidson - well done!

Visited April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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