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“Nice Hotel, Friendly staff but beware” 2 of 5 stars
Review of Homewood Suites by Hilton York

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Homewood Suites by Hilton York
3.0 of 5 Hotel   |   200 Masonic Drive, York, PA 17406   |  
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Ranked #2 of 24 Hotels in York
Cresco, Pennsylvania, United States
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“Nice Hotel, Friendly staff but beware”
2 of 5 stars Reviewed March 13, 2013

The rooms were clean and very spacious. The pool was great for the kids as was the basketball court. (There is no hot tub). The staff was very friendly and polite. The rooms were large enough for everyone to play in the rooms. Breakfast was okay, we don't like sausage and the day we were there it was eggs and sausage and sausage and gravy. Would have preferred a extended continental as they have waffles. Beware they put a $50 hold on you account for incidentals. They request the card for incidentals, but they don't tell you they charge you $50 for an over night stay. When I complained, they put another $40 hold on my account, and blamed it on the bank and told me I should have read the registration card completely. The hotel was very nice, but the charges and hold on the account were extensive, and the way the issue was treated make me never want to stay at a Homewood again.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, April 1, 2013
We would love to have you stay with us again! Thank you for the great review highlighting all of our wonderful features. A hold is placed on your card for incidental charges - my apologies if that wasn't clear. If there is anything further that I may do to rectify this with you, please let me know. And again, thank you for your wonderful compliments. Kind Regards - Melissa Leonard, Director of Sales 717-434-1800
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268 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Crumpton, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2013

The saying goes "you get what you pay for" is accurate for this hotel. It was alittle more than I am accustomed to pay but it was well worth it. The rooms were so pristine and comfortable, the staff went above and beyond professionalism. I was truly impressed and will most likely never go back to spending hard earned money just to have a room.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, April 1, 2013
Hello!! Thank you for a great review. We appreciate your comments on "value for price paid"! We have so much to offer - included in your rate. "Pristine" and "Above and Beyond Professionalism" are definitely remarks that we strive to hear!! We are glad that we impressed you! Thank you for choosing The Homewood Suites by Hilton~York PA. We look forward to having you as our guest again! Warm Regards - Melissa Leonard, Director of Sales
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Atlanta
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2013

This was another great stay in York, PA. The Courtyard was sold out and I'm glad it was, because I got an opportunity to stay here! This hotel was super clean and very functional. The bathrooms were a good size and most importantly are CLEAN! The staff was wonderful and I enjoyed the complimentary breakfast and dinner that was included with the stay. But if you wanted to get away and try a local restaurant, they are only a few miles away. If I ever find my way back to York, I would most definitely stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, February 11, 2013
We are so glad you found us and were so pleased!! Your compliments on our cleanliness, the staff and our functionality are greatly appreciated!! There is a great selection of restaurants near-by!! We hope you do find your way back to York again soon and visit with us again!!! Thank you so much! Kindest Regards - Melissa Leonard, Director of Sales - The Homewood Suites by Hilton, York PA 717-434-1800.
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Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 5, 2013

We were looking for a regular place to stay in York now that our daughter lives there and were pleased to have reserved here. Staff was helpful and courteous, rooms clean, large and modern - all in all a nice stay. we'll be back.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, February 11, 2013
We hope you will now make The Homewood Suites "your regular place" to stay here in York!! Thank you for a wonderful review! Helpful, courteous and clean - thank you! We do certainly hope you will be back! Please visit us again soon! Kind Regards - Melissa Leonard, Director of Sales, The Homewood Suites by Hilton~York PA 717-434-1800
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Pittsburgh, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

The hotel was clean, well staffed, friendly staff. The room was large and accommodating. the wi fi was fast and worked well. the breakfast was awesome and something to come back for alone. no room service but popcorn and a mini kitchen provided!

Room Tip: no room service
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, February 11, 2013
Breakfast was "worth coming back to alone!" We love those kinds of comments! It makes us feel like we are truly creating the best stay we can for our guests!! Room large and accommodating, friendly staff....again just what we are striving for! So - thank you!! Please visit us again soon!! Reach out to me personally if I can be of any assistance with reservations. Kind Regards - Melissa Leonard, Director of Sales - The Homewood Suites by Hilton York PA 717-434-1800.
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Brasher Falls, Ny
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

One of the nicer hotels that I've stayed. I have absolutely couldn't come up with anything but positives when it comes to this hotel. I certainly hope to be traveling through York, PA again, so I have the opportunity to stay again. I highly recommend.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, February 11, 2013
Well, we certainly hope you are travelling through York to stay with us again too! We appreciate your "high recommendation"! "Couldn't ask for more" - WOW! Hope to have you visit us again soon! Kind Regards~ Melissa Leonard, Director of Sales - The Homewood Suites by Hilton~York PA
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Atlanta
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 30, 2013 via mobile

Literally the only negative in the location. Not that it is in a bad part of town just slightly out of the way. The hotel is right off the highway but not much else is immediately around. The suites are the normally large Homewood suites. Relatively newer property still extremely clean and well maintained. The breakfast was great and my little interaction with the staff has been pleasent. Would highly recommend this property.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, February 11, 2013
Thank you for such a great review - extremely clean and well-maintained! Noteably our location is a quiet area - but downtown and local area restaurants are within a half-mile. Thank you so much for your "high recommendation"!! It is much-appreciated! Please visit us again soon!
Kind Regards - Melissa Leonard, Director of Sales - The Homewood Suites by Hilton~York PA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton York

Address: 200 Masonic Drive, York, PA 17406
Phone Number:
Location: United States > Pennsylvania > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in York
#1 Romantic Hotel in York
#1 Family Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton York 3*
Number of rooms: 91
Official Description (provided by the hotel):
The Homewood Suites by Hilton is York County's all suite and extended stay hotel, offering unique rate tiered discounts based on your length of stay. Our property is located in northern York and provides easy access to and from Interstate 83 and Route 30. Our beautifully appointed guest suites are 35% larger than the average hotel room, providing room to work and the space to relax. The hotel is within close proximity to many Fortune 500 companies, shopping malls, restaurants, sports complexes and companies that offer factory tours. The Homewood Suites by Hilton - York is the perfect choice for guests with long term lodging needs. ... more   less 
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Also Known As:
Homewood Suites By Hilton York Hotel York

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