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“Stunning hotel can use some work in other areas” 4 of 5 stars
Review of Homewood Suites by Hilton York

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Homewood Suites by Hilton York
3.0 of 5 Hotel   |   200 Masonic Drive, York, PA 17406   |  
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Ranked #2 of 24 hotels in York
Washington, DC area
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Stunning hotel can use some work in other areas”
4 of 5 stars Reviewed April 17, 2012

My husband and I traveled to York with my brother, sister-in-law and their baby for my Grandmother's funeral. We booked a 2 bedroom suite (Room 229). Our first impression of the lobby at check-in was overwhelmingly positive. The decor is beautiful. There was only one person at the desk at check-in. She was very helpful but was also distracted by the switchboard and other hotel guests. (It's fair to note that she was the same person who greatly assisted with the booking of my reservation a few days prior...on the phone. My call probably distracted her from someone else, so I guess it's only fair.)

We got to our room one half hour before official check in time and were grateful that the room was ready. It was beautiful. I was impressed by the little touches along the way.
These include:
--Makeup remover towlettes - I had left mine at home! :)
--A shopping list posted on the fridge for longer-term guests. The ability to have the hotel do your grocery shopping is a great amenity.
--A DVD player - we didn't use it but had planned to.
-- AMAZING service at breakfast in the morning. The women that were working in the breakfast area were professional, helpful, personable and friendly. They knew the regular guests by name and even told one man "Wow! You're up late today! I was expecting you around 6:30!" The food was good, too :)

Some less-than-convenient parts of our stay included:
--Dirty glasses in our room's bathroom
-- My husband's nightstand lamp did not work.
-- The room ac was either too hot or too cold. It was miserable all night to have to get out of bed and go out into the main room to turn it up or down.
--Our room's ceiling fan made a loud fast-paced clicking noise, so it was not an option for use while sleeping.
-- There were 4 adults attempting to use the main room's furniture. None of it was comfortable. It looks beautiful, but it isn't conducive to relaxing with family after a very hard day.
--The bed shakes. As soon as my husband would roll over or move, it would wake me up...and I'm not a light sleeper.
--At check out (where I would have reported all these issues) the gentleman at the desk was on the phone...for awhile. We had to leave. So we did just that without having the opportunity to report our issues.

All in all, I would probably give this hotel another shot but would book a different room.

(It's probably also fair to note that we booked this room using HiltonHonors points.)

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, April 23, 2012
Stunning hotel...what a compliment! Thank you!! Our sympathies on your grandmother's funeral. We are very glad - under these circumstances that you had a nice stay with us and were able to check into your room early. Thank you for pointing out all of the little touches that we offer that impressed you! We do have an amazing breakfast staff that do know all of our weekly and extended-stay guests by name and all of their preferences! Thanks for noticing!! Our apologies on some of the issues that you noticed were missing in the details. We greatly appreciate you bringing this to our attention and have addressed this with the appropriate department heads. As a result - we are stepping up our inspection procedures! We strive to exceed all guest expectations in service and accommodations. With the help of constructive criticism like yours, our goal is to continue to improve for every guest to experience an outstanding stay!! Again, we thank you and hope that your next visit with us will be under a happier circumstance!
Kind Regards~ Melissa Leonard, Director of Sales 717-434-1800
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223 people have reviewed this hotel

Traveler rating
    171
    40
    9
    3
    0
See reviews for
102
36
10
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Inwood, West Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2012

Stayed one night in the one bedroom king suite while preparing to take a national certification exam the following day. The hotel was beautifully decorated, spacious, clean and had excellent staff. Everyone was very friendly from the front desk staff at check in to the housekeeping staff who actually helped me carry all my heavy bags!! The wonderful breakfast the next morning prior to my departure was an added bonus. Would most definately stay at a Homewood Suites by Hilton again. Wish you accepted pets as our small dog travels with us when my entire family travels. Not only did I have a wonderful stay in a wonderful hotel, I also passed my exam!!

Room Tip: I suggest one bedroom king suite. Pure Luxery!!
See more room tips
  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, April 13, 2012
First - we must say, "Congratulations on passing your Exam!!" Hope it was with flying colors!! Pure Luxury - what a wonderful comment. Thank you so much for your fantastic review! Your comments on our "excellent staff" - from helping you with your luggage to how much you enjoyed breakfast - are ALL so greatly appreciated! We strive to exceed your expectations and be your "home away from home!" It sounds like we also "passed the test!" We hope to see you again soon!! Thank you!! ~Melissa Leonard, Director of Sales 717-434-1800
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Delafield, Wisconsin
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 15, 2012

After many travels to York, PA I've finally found a home away from home. The hotel is new and stylish and very well kept up. The rooms are large and feel like home. The beds are comfortable and the room amenities are great. The staff does the simple things right to...whether it replacing my in room microwave popcorn when I use, or the manager leaving a letter on the dining room table reminding me of day light savings time, or the breakfast staff not just preparing the same eggs, potato, and meet every single day but instead swapping through options...some scrambled eggs, some days omlettes, some days sausage, some days bacon, some days tater tots, some days hash browns. The variety really helps for the business traveller.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, March 19, 2012
"Home away from Home!" - that is our goal!! Thank you so much for such a WONDERFUL review! We so appreciate that you've found "a home" here with us while you're in York. Considering so many of our guests are here long-term - we take our menu options very seriously to make sure that they stay fresh for you, our valued guest. We are thrilled that it is working!! Please let us know if you have any favorites - and we will be happy to incorporate those when you are here! We are also thrilled that you have found our Suites so accommodating! They really are quite comfortable! Again - "home away from home" is the goal that we strive for - so THANK YOU so much for feeling right at home! Please let us know if there is ever anything that you need! Stop by the desk and say hello!
~Melissa Leonard
Director of Sales
717-434-1800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buckypeekn
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 5, 2012

Great hotel! The rooms are very up to date in style and they are so spacious! I love that you have a full sized kitchen too! If I ever spend multiple nights in York, this is the hotel I'd choose. Like all Hilton "suites" hotels, the breakfast and afternoon drinks are an added bonus. This hotel even serves a dinner every night (a bit limited for me as a vegetarian, but my colleagues liked everything).

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, March 19, 2012
We wish you could have stayed longer too!! Thank you for such a great review! The meals that are included really do set us apart with all that we have to offer! Glad you enjoyed them - please let us know the next time you are here - we would be happy to accommodate you with more vegetarian options!! We do a wonderful Eggplant Parmesan! Please visit us again soon!
Thank you!
-Melissa Leonard
Director of Sales
717-434-1800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilmington, de
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 25, 2012

Friendly staff. Great hotel. Very clean. The morning breakfast buffet was above average. Large area with a fireplace in the center and plenty of staff to assist with waffle making, coffee pouring, etc. I would def stay here again if I'm in York. Keep you the great job!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, February 27, 2012
Thank you so much for such great comments!! Our Suite Start Breakfast Buffet IS a lovely way to start the day ~ especially with our wonderful staff waiting on you! So glad that you enjoyed it!! Our fireplace does create the perfect back-drop too. Again, we appreciate your compliments!! Please come back and visit us soon! Thank you again - and safe travels!
~Melissa Leonard, Director of Sales 717-434-1800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONG ISLAND
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 28, 2012

nice place to stay-been there several times. Once our room was flooded so the manager switched us to adjoinning suites. The only thing is that they only have three 2 bedroom suites so if you need the room book early. Just stayed in Jan and got a terrific rate via the hilton web site. Mostly the 2 br will run 209 a night but this was 150:).

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, January 30, 2012
Thank you so much for the very nice review and for being such a loyal guest! I was very pleased to see that you have stayed with us several times. My apologies on what transpired to flood your room - but so glad that we were able to upgrade your stay. Our Two Bedroom Suites are worth booking early!! Great tip!! We look very forward to you visiting us again soon! Stop by the desk and say, "hello!" Warm Regards~Melissa Leonard, Director of Sales
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Pittsburgh, PA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 31, 2011

We had a reservation at Homewood Suites which I made online through Expedia. When we arrived, we were told that there were no available rooms. Apparently the guests who were already checked in had overstayed their reservation. I had never heard of this before and was very disappointed because we had specifically booked this hotel because of the pool. The hotel transferred us to a nearby hotel (Comfort Inn) and allowed us to use the pool, which was very clean.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, January 2, 2012
Thank you for choosing our Homewood Suites! We wish you had been able to stay with us! From time to time, it does occur that a guest stays longer than we expect. We trust your stay at The Comfort Suites was a pleasant one and that you enjoyed using our warm, indoor pool. Please come back and give us another try sometime soon!! Kindest Regards~Melissa Leonard, Director of Sales
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Additional Information about Homewood Suites by Hilton York

Address: 200 Masonic Drive, York, PA 17406
Phone Number:
Location: United States > Pennsylvania > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in York
#1 Romantic Hotel in York
#1 Business Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton York 3*
Official Description (provided by the hotel):
The Homewood Suites by Hilton is York County's all suite and extended stay hotel, offering unique rate tiered discounts based on your length of stay. Our property is located in northern York and provides easy access to and from Interstate 83 and Route 30. Our beautifully appointed guest suites are 35% larger than the average hotel room, providing room to work and the space to relax. The hotel is within close proximity to many Fortune 500 companies, shopping malls, restaurants, sports complexes and companies that offer factory tours. The Homewood Suites by Hilton - York is the perfect choice for guests with long term lodging needs. ... more   less 
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Also Known As:
Homewood Suites By Hilton York Hotel York

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