Have to stay that this was the worst night I have ever spent in a hotel in my life! I arrived at the hotel after 11 pm very tired from a day of traveling. At first look the room seemed fine, but when I got ready for bed and pulled the bedding back, I found the boxspring on the bed was so broken apart I could look inside of it. It looked as if someone had tried to tape it back together. Since it was already late and I had to get an early start the next day, I thought I would just "rough it out" for the night. But everytime I turned in the bed, it felt as if the whole bed was going to collapes. When I went to check out the next morning, all I got from the front desk staff was "I'm Sorry" and that was it. On another thought, I felt that the lighting in the hallways was not great. As a solo traveler, I was very uncomfortable walking to my room, which was at the end of the hall.

We reserved 2 rooms for 3 nights - we are not new to the chain, and this facility was far from the norm ... both rooms were labeled "non-smoking"; one had clearly housed a smoker... both carried a musty odor with mildew on the tub walls. One sink was plugged; one tub had a broken drain. The floors had been cleaned, just not recently. The bedding was exhausted.

The fridge we ordered as an add-on came up with goopy spills and molded food from the previous user. When no one responded to our complaint, we shoved it into the hallway. It was still there 9 hours later.

I notified the front desk within an hour of arrival that we would check out in the morning. The evening clerk could not handle the computer, but said the night person would. The night person could not handle the computer, but said the manager would. Apparently no one could handle the computer ... when we arrived home, I found they had three entries on my card, totaling more than $430 of repetitive charges. For two miserable rooms one night each.