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“Good Value and Great Breakfast!” 5 of 5 stars
Review of Crowne Plaza Hotel Reading

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Crowne Plaza Hotel Reading
3.0 of 5 Hotel   |   1741 Papermill Rd, Wyomissing, PA 19610   |  
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Ranked #1 of 7 Hotels in Wyomissing
Allentown, Pennsylvania
1 review
“Good Value and Great Breakfast!”
5 of 5 stars Reviewed March 10, 2013

I have stayed in the hotel a number of times and have always found the staff to be very helpful and friendly. The recent remodel has left the facility in generally good shape. The crew attending to breakfast are wonderful and Paul the omelette chef is absolutely fantastic. On several occasions the manager has stopped by my table to ensure things were going well. In one instance I had a minor problem and he personally saw that it was resolved within minutes.

Room Tip: Choose the tower
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, March 13, 2013
Thank you for your response. I apologize for the hot water not working properly. As part of our capital improvements we replaced both hot water storage tanks, in February, and we realize that a few rooms on the lower wing had trouble with the water flow on 2 days. I would be happy to refund you the money from those two days. I will speak to our front desk as they are empowered to make sound decisions to please all our guests.
The rooms on the ground level with sliding doors are one of our most requested rooms , next time you come back we will be more than happy to place you on one of other floors.
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383 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • French first
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English first
Ft Wayne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 27, 2013

The hotel is very nice and has obviously been recently updated, though the bathrooms, water pressure and fixtures were overlooked it still was a nice place. The front desk clerks were hit and miss as far as service and what they wanted to offer club memebrs- very upsetting as I have been a club member for years!! when I questioned the front desk personnel I was told it depended on the company I worked for...Really!!? oh well, I guess a fortune 50 does not matter to them- just making me a more loyal Hilton customer

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Manager at Crowne Plaza Hotel Reading, responded to this review, March 7, 2013
Thank you so much for taking the time to write a review. As per your conversation with the Front Office Manager we do strive on providing excellent customer service, and we apologize again that we fell short of your expectations. We do value you as a Gold Elite Priority Club Member and apologize that you were not made to feel valued during your check in process. We do have several long-term guests from your company staying with us and hope that you consider to give us another chance to provide you the excellent customer service that we are known for. Again thank you for taking the time to give us your feedback so that we can continue to improve.
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Henryville, PA
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 9, 2013

My wife and I stayed for two nights in a king room (385) while attending an event in the area. The staff was very friendly and professional. The hotel is clean and makes you feel like you are in a resort type atmosphere. Our room had a king bed and was very clean and spacious. It also had a great view. The heating system worked well and was easily controlled. The bathroom was clean. The toilet did run and the water pressure in the sink was pretty bad but none of that got in the way of enjoying the room.
The PRIME restaurant was really good. We ate dinner twice. I recommend the filet mignon and the chopped salad. Desserts were also good. Our waiter John was attentive and professional. The Goodnites lounge was nice. We went in for a drink on a snowy night so it was fairly empty but the staff was fun and the drinks good. Great Toasted Almond!
Overall a great hotel in the heart of Reading shopping. We will be back!

Room Tip: Ask for a room in the tower.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, February 11, 2013
Thanks for the great review on TripAdvisor. We are glad to hear that you were able to experience "resort style atmosphere " and some fantastic food at our restaurant Prime. I am passing your comments to John and the others who served you during your stay.
Next time you are back at our hotel I would love to buy you another Toasted Almond and thank you in person for staying with us while attending an event in Reading Pa.
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Los Angeles
Top Contributor
104 reviews 104 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 9, 2013

I am glad the client chose this location to put us in for two weeks. The rooms have lots of space, there is a great restaurant located inside the hotel, and best of all, the staff here is incredibly friendly. They make sure you have everything you need and more. It feels like management treated us like VIPs throughout the duration of our stay. In comparison, some colleagues I worked with were housed in other hotels/motels around the surrounding area, and I heard the horror stories of smells, uncleanliness and bugs. No problems here :) The only thing I would have wished was a refrigerator in the room, and maybe improved gym equipment. But I am so impressed with the comfort of my stay and the great staff here, I have no choice but to give it a perfect rating.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, February 11, 2013
Thank you for the 5 star review on TripAdvisor and thank you for the great review on our VIP and friendly service you experience during your stay at our hotel. We are pleased that you are getting the full value of staying at a full service that is committed to you and the successful purpose of your visit.
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Bethlehem, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 20, 2013

Stayed here for a girlfriend's weekend--I rmember this when it was the Sheraton. Definetly ask for the Tower--awesome rooms!. Had an incredible breakfast at the buffet, tremendous chef who made the most delicious omelet. Comfortable bed, just a wonderful trip/

Room Tip: Tower rooms are the bomb.
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, General Manager at Crowne Plaza Hotel Reading, responded to this review, January 21, 2013
Thank you for your responce on TripAdvisor and thank you for recognizing our omelette chef. His name is Paul and Paul is actually becoming quite famous for his egg cookery and for his gift of making each guest feel right at home. We will celebrate your comments with our and we all look forward to your return.
Check us out this summer when we open our courtyard and courtyard activities. This area has been become a place to go for our girlfriends get away weekend.
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South Carolina
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 17, 2013

This was our 2nd stay there and it is the place to stay when visiting the Reading area. The breakfast is wonderful. The only problem we had was with the side door entrance (keypad). We traveled with 2 dogs and prefer to take them out the closet door so as not to take them down hallways. But most of the time the side entance door would't work to get ino the building. The door latch mechanism was in need of repair. But we will recommend this hotel and will stay here in the future.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, January 19, 2013
Thanks for your response. Our side doors are set set on a timer that allows the doors to be open during the daylight hours, when catering traffic is entering and exiting the building , and automatically locks all side entrance doors at sunset for the security of our lodging guests. The only way to access the doors at night is with the guest room key. I wonder if their was a problem with room your key.
Never lthe less i appolgize for the inconvienciece of the door and we look forward to your return.
Thank you form the great review and we look forward to your return.
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Endwell, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2012

We were in town for the Jimmy and the Parrots Christmas in the Caribbean show and many Parrotheads stayed here. From the time we arrived to the time we left, everything exceeded expectations. Tanya, at the front desk, was so nice and helpful with my many questions. Mindy, in the restaraunt was a great server/waitress. Stan made me a great omlet. The rooms are big and homey. This was the best place I have ever stayed! We will stay here next year when we come back for the show. Thank you Tanya, Mindy and Stan for a wonderful weekend!

Room Tip: Room 404 is the room!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, December 19, 2012
Thanks for your response on TripAdvisor. We are proud to serve the Parrotheads ( a great organization that has two great missions. 1 fundraising for non profits in the Berks County and 2 party.
Thanks for allowing is to participate in your fundraising and party. I will make sure Tanya, Mindy and Stanley get to read your response and to celebrate a job well done at the Crowne Plaza ... Where we make dreams come true.
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Additional Information about Crowne Plaza Hotel Reading

Address: 1741 Papermill Rd, Wyomissing, PA 19610
Phone Number:
Location: United States > Pennsylvania > Wyomissing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wyomissing
#2 Family Hotel in Wyomissing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Reading 3*
Number of rooms: 265
Official Description (provided by the hotel):
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton

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