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“I love the staff here” 5 of 5 stars
Review of Crowne Plaza Hotel Reading

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Crowne Plaza Hotel Reading
3.0 of 5 Hotel   |   1741 Papermill Rd, Wyomissing, PA 19610   |  
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Ranked #1 of 7 Hotels in Wyomissing
Los Angeles
Top Contributor
107 reviews 107 reviews
32 hotel reviews
Reviews in 49 cities Reviews in 49 cities
70 helpful votes 70 helpful votes
“I love the staff here”
5 of 5 stars Reviewed February 9, 2013

I am glad the client chose this location to put us in for two weeks. The rooms have lots of space, there is a great restaurant located inside the hotel, and best of all, the staff here is incredibly friendly. They make sure you have everything you need and more. It feels like management treated us like VIPs throughout the duration of our stay. In comparison, some colleagues I worked with were housed in other hotels/motels around the surrounding area, and I heard the horror stories of smells, uncleanliness and bugs. No problems here :) The only thing I would have wished was a refrigerator in the room, and maybe improved gym equipment. But I am so impressed with the comfort of my stay and the great staff here, I have no choice but to give it a perfect rating.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, February 11, 2013
Thank you for the 5 star review on TripAdvisor and thank you for the great review on our VIP and friendly service you experience during your stay at our hotel. We are pleased that you are getting the full value of staying at a full service that is committed to you and the successful purpose of your visit.
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404 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bethlehem, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed January 20, 2013

Stayed here for a girlfriend's weekend--I rmember this when it was the Sheraton. Definetly ask for the Tower--awesome rooms!. Had an incredible breakfast at the buffet, tremendous chef who made the most delicious omelet. Comfortable bed, just a wonderful trip/

Room Tip: Tower rooms are the bomb.
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, General Manager at Crowne Plaza Hotel Reading, responded to this review, January 21, 2013
Thank you for your responce on TripAdvisor and thank you for recognizing our omelette chef. His name is Paul and Paul is actually becoming quite famous for his egg cookery and for his gift of making each guest feel right at home. We will celebrate your comments with our and we all look forward to your return.
Check us out this summer when we open our courtyard and courtyard activities. This area has been become a place to go for our girlfriends get away weekend.
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South Carolina
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 17, 2013

This was our 2nd stay there and it is the place to stay when visiting the Reading area. The breakfast is wonderful. The only problem we had was with the side door entrance (keypad). We traveled with 2 dogs and prefer to take them out the closet door so as not to take them down hallways. But most of the time the side entance door would't work to get ino the building. The door latch mechanism was in need of repair. But we will recommend this hotel and will stay here in the future.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, January 19, 2013
Thanks for your response. Our side doors are set set on a timer that allows the doors to be open during the daylight hours, when catering traffic is entering and exiting the building , and automatically locks all side entrance doors at sunset for the security of our lodging guests. The only way to access the doors at night is with the guest room key. I wonder if their was a problem with room your key.
Never lthe less i appolgize for the inconvienciece of the door and we look forward to your return.
Thank you form the great review and we look forward to your return.
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Endwell, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2012

We were in town for the Jimmy and the Parrots Christmas in the Caribbean show and many Parrotheads stayed here. From the time we arrived to the time we left, everything exceeded expectations. Tanya, at the front desk, was so nice and helpful with my many questions. Mindy, in the restaraunt was a great server/waitress. Stan made me a great omlet. The rooms are big and homey. This was the best place I have ever stayed! We will stay here next year when we come back for the show. Thank you Tanya, Mindy and Stan for a wonderful weekend!

Room Tip: Room 404 is the room!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, December 19, 2012
Thanks for your response on TripAdvisor. We are proud to serve the Parrotheads ( a great organization that has two great missions. 1 fundraising for non profits in the Berks County and 2 party.
Thanks for allowing is to participate in your fundraising and party. I will make sure Tanya, Mindy and Stanley get to read your response and to celebrate a job well done at the Crowne Plaza ... Where we make dreams come true.
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Lakeland, Florida, United States
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 17, 2012

Great location with lots to do near by. The business services are great and the people and service of the hotel are also great. I' travel all the time and look forward to my stays I here. The tower is the best other rooms are average.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, December 19, 2012
Thank you for your kind words . We are pleased that you were able to enjoy all the benefits of staying in a full service hotel and also enjoy our great location that is close to anything you would need or want when traveling for business or pleasure.
We have many new rooms on the wings that are as great as the tower rooms . Give me a call next time you are coming to our hotel and I will make sure you given a great room that will contribute to a successful day and stay for you.
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1 review
5 of 5 stars Reviewed December 14, 2012

Paul and Stan are masters of the omelet and help to be part of the start of my day when I'm traveling to Reading. Their wonderful cooking skills are dually complimented by stellar table service by Amanda and this most recent trip included Erin as well greeting me with a smile and my morning diet coke.
I can't recommend the hotel enough. With staff like this starting your day you are ready to conquer the world...or at least ready to scrape the windshield before heading to the office.
-m

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, December 15, 2012
Thnk you for the great review on TripAdvisor,I will share this with all our staff so we all can celebrate the great heart connections and fantastic service of Chef Paul, Chef Stanley, Amanda and Erin. We are all committed to contribute to a successful trip to you and all our guests.We look forward to your return....see you at breakfast!
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1 review
4 of 5 stars Reviewed November 25, 2012

Just completed my second stay in two months and my first set of stays since the property changed from being a Sheraton to a Crowne Plaza. The staff couldn't be nicer and the gentleman who cooks the breakfast omelettes couldn't do more to make you happy. It is so clear he loves what he does. My experience with the sleeping room interior was not as positive. Booked the identical type of 'king' room for each stay. The first time the room was comfortably sized and well appointed with a actual king size bed and mattress of relatively new vintage. The room was deep enough that the dresser was not situated at the foot of the bed. On My most recent stay this Thanksgiving, the sleeping room was a disappointment. Despite the hotel being almost empty, we were placed in a smaller room on the New York corridor (the original stay was on the Paris? Milan? Corridor - straight past the dining area ). The room was small with a bottleneck created by the dresser needing to be at the foot of the bed. The bed was a queen-size, not the King that was booked. If you sat at the foot of the bed, the whole mattress tilted up from the other end like a see-saw. There was no lighted (or any) make-mirror, hair dryer or even a robe hook in the bathroom (all three present in my previous stay) I did finally find a hair dryer hanging in a bag in the clothes closet when packing to leave. I understand that not every room can be a identical, but a King should be a King and if the hotel is empty, as it was over Thanksgiving, rooms should not be assigned off the bottom, especially to priority club members. If I ever rebook at this property, it will be for the nice folks who manage the breakfast service and not for the sleeping accommodations which are clearly a crap-shoot

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, General Manager at Crowne Plaza Hotel Reading, responded to this review, November 26, 2012
Thank you for comments on trip advisor and your compliments of a great staff and especially a great breakfast experience with our Chef Paul. I will make sure all these positive comments will be shared with our staff and Paul..
We are sorry for the problem with the missing Vanity mirror and the missing robe hook on the bathroom door. We are going through all our rooms in the New York wing to find this room to get to this corrected. This should have been caught by our housekeeping staf and we are bringing this to their attention.
Next time you come to Reading please call me and I will personnaly check to make sure you get a larger room.(all our rooms except 8 rooms are larger than typical rooms from other hotels) and it appears , without knowing what room you stayed in, that you got one of the 8 smaller rooms.
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Additional Information about Crowne Plaza Hotel Reading

Address: 1741 Papermill Rd, Wyomissing, PA 19610
Phone Number:
Location: United States > Pennsylvania > Wyomissing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wyomissing
#3 Family Hotel in Wyomissing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Reading 3*
Number of rooms: 265
Official Description (provided by the hotel):
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton

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