My stay at this property fell well below expectations. The first strange event occured about 30 minutes after check-in with a call from the front desk asking if the room was ok. After a 9 hour drive the only thing I was looking foreword to was a nap. I was of course in the middle of this nap when the phone rang. In the cases that something isn't right clients are well capable of picking up the phone to call the front desk themselves.
Another issue with disturbances is a seemingly indifferent attitude to hallway noise during housecleaning. I could clearly hear the staff discussing work and non-work related issues while going about their duties.
On the two mornings that I stayed, an alarm was blaring from one room which was apparently unoccupied. It was loud enough to wake up the two women staying closer to the room. The staff was inattentive to this disturbance.
One issue that concerned me a lot is that fact that this property self-promotes as a place for business travellers and offers free Wifi. The wifi service is unstable and slow. Almost completely unusable during peak hours. This is a perfect example of something we see in the hotel industry a lot; a property that offers something as value added that is in reality little more than a liability for itself and more importantly, guests. I would rather pay for reliable wifi than be victim of a free, unreliable service.
The property has apparently been renovating the rooms. From the rooms I saw it is safe to say that these are not full renovations but updates. This is of course akin to putting lipstick on a pig. You might be making the room look better but functionality remains the same. Case in point, there is an open storage area with a large shelf in my room on the side of the door opens. Move to the side of the door that opens as you normally do and that shelf will get you in the head every time. It wouldn't have taken a lot of time or thought to modify that space during a renovation but obviously things didn't go that deep.
Yes, the property is clean and the breakfasts good but there are lots of properties that meet those standards and the next time I visit, I'll be looking for one.
- Official Description (provided by the hotel):
- Indoor pool,fitness centerFree hot breakfast served dailyAll rooms feature refrigerators, microwavesClose to Vanity Fair Outlets, area restaurants and attractions ... more less
- Reservation Options:
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- Also Known As:
- Country Inn By Carlson, Wyomissing Hotel Wyomissing
- Country Inn Wyomissing
- Wyomissing Country Inn