I've stayed at this hotel a few times, as I travel here for business often. Up until now it's been fine. I know what the "normal" rooms look like. Well last night I checked in around 9:00, opened the door to my room and was immediately confused. It was a strange, miniature room. There was a SINGLE bed in it. I don't think I've ever seen a room with a single bed! The room was super-tiny and set up in strange way and the bathroom had no counter space at all. In any case, I had reserved a room with a king-size bed like I always do, so I called the front desk and they informed that while it did appear in their system that I had reserved a king-size bed room, they had to place me in a handicap-accessible room because that was the only room left in the hotel. She barely offered me an apology much less a discount or anything along those lines.
After about half an hour, I realized that my toilet had been running constantly and was not going to stop. I also realized that it was not flushing! So I had to call the front desk AGAIN. They sent someone right away to fix it and this time (after sensing how angry I was) they did offer to call around to other hotels in the area and comp me a room in one of them. I would have taken them up on this if it had not been 9:30 at night and I had already unpacked all my belongings.
I realize that things go wrong from time to time. And I'm not saying that my stay was horrendous. But I did not get what I requested/paid for and I barely received an apology. At the very least, they should have informed me of the situation at check-in, not just sent me off to the room with hopes that I wouldn't care. I was highly annoyed at the customer service and will not be back.
My one lesson learned is to beware if you are checking in late - you could be the last guest entering and will get stuck with the worst room.
- Also Known As:
- Hampton Inn Philadelphia / Willow Grove Hotel
- Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
- Hampton Inn Willow Grove
- Willow Grove Hampton Inn
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