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“Average” 2 of 5 stars
Review of Candlewood Suites Williamsport

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Candlewood Suites Williamsport
2.0 of 5 Hotel   |   1836 E Third St, Williamsport, PA 17701   |  
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Ranked #12 of 14 Hotels in Williamsport
Cedarburg, Wisconsin
1 review
“Average”
2 of 5 stars Reviewed February 16, 2014

My stay was not the problem, my issue is with the booking agency HotelRates.com. I was given a company discount (Cummins Emissions Systems) over the phone, keep in mind I have stayed at this Hotel before using this rate. Not only did I not get the rate promoted over the phone, but I was charged again at checkout for one of the rooms. When I called HotelRate.com to discuss this, they knew nothing about the discount that was given to me in mere seconds when I booked the rooms. I am told I have to wait 24-48 hours while the phone call is reviewed to honor this rate. I have little confidence that this will be rectified in a timely manner.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen s, General Manager at Candlewood Suites Williamsport, responded to this review, February 21, 2014
Thanks very much for your response and taking the time to contact the hotel. After reading your
review, if your rate concerns cannot be answered by HotelRates.com, please contact any member of management at the hotel to help in this manner.

Everyone at the hotel is committed to providing the best possible guest experience and
satisfaction with there stay. We hope to see you again at the Candlewood Suites on future
travel to the Williamsport area.

Sincerely,
Brian Skene
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    20
    16
    10
    10
    8
See reviews for
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6
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26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Sao Paulo, SP
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 4, 2014

Nice hotel, friendly staff, good location around many restaurants and shopping area. The hotel provides a pick up service at and to the local airport. The rooms are large and comfortable. There is also a small gym with a place to do the laundry.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
Top Contributor
190 reviews 190 reviews
84 hotel reviews
Reviews in 98 cities Reviews in 98 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed January 1, 2014

Stayed 1/1. Location is on the 3rd street main drag, but it sits behind the Best Western and can't be seen from the street. Even with a nav system, we did not see it on our first pass by the hotel. However there is plenty of free parking and check in with Emily was smooth, informative and friendly. We were advised that the hotel has worked out a free breakfast deal for their guests with the Best Western which is between the Candlewood Suites and the main road. A nice perk. We also get a 10% discount at the TGIF restaurant next door (but see my review on this restaurant's policy for this discount).

The rooms are typical Candlewood Suite layout with twin queens, a leather chair, nice desk, all full size appliances, sink, dishes and silverware. Room has electronic controlled HVAC and flat screen TV. Carpets are clean and unstained. Walls are bright and clean. There is plenty of lighting in the room. The wifi is free, but signal strength is below average and slow.

Sheets were fresh and clean. The bed was firm and comfortable with plenty of pillows. There is also a heated pool in the hotel along with other normal Candlewood Suite facilities.

The bathroom has granite countertops. Water strength is adequate with plenty of hot water. All plumbing works as designed.

There are plenty of restaurants and a variety of stores within a mile, several within walking distance. There are security cameras covering the parking lot.

Overall - a pretty nice stay...

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2013

Very nice small suite with all the amenities, (stovetop, microwave, full size fridge, etc) sitting area with flat screen and smaller flat screen in bedroom area. Property shares a key card access breakfast area with a neighboring property which was a nice addition. Also give you a brown bag with Danish and a piece of fruit. Friendly and helpful staff. Overall, very nice 2 night visit.

Room Tip: We asked for room away from pet friendly rooms and I assume we got it since I saw or heard none.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2013

We spent one night at CWS. From the time I made the reservation on the phone, tilll checkout time the staff was great. Key for us was that the facilty was pet friendly as we travelled with our dog. The staff was also friendly with our dog. The room was great, and we were very satisfied with our stay, and hope to stay again on anoth trip.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 16, 2013

We were on a trip and needed a hotel for the night. The late night staff was very friendly. The room has a full kitchen. Also even though the nightly rate was higher they honored a lower rate that staff from another hotel suggested they have. The room was fairly clean and comfortable.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Williamsport, responded to this review, December 3, 2013
Dear DrSopa,

Thank you for your review. It is great to hear that you like our staff service and room accommodations. Our team's goal is to make sure our guests enjoy their stay at our property and we are elated to hear we made a great impression on you. Your feedback will definitely motivate the team to keep up their hard work and offer our guests what they expect.

Again, I appreciate your feedback. We look forward to your next stay with us.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

Our large family was in town for a funeral, and we all decided to stay at the Candlewood Suites. It was the best decision we could have made. The rooms were spacious and allowed us to gather comfortably. The indoor pool was fantastic for the children. But the real standout of our stay was the customer service. The staff accommodated all of us and any last minute changes easily. I would highly recommend this hotel based on their staff alone. That being said the rooms are large, comfortable, well stocked and clean. This is where our family and extended family will stay from now on when we travel to Williamsport, PA.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Williamsport

Address: 1836 E Third St, Williamsport, PA 17701
Phone Number:
Location: United States > Pennsylvania > Williamsport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 14 Hotels in Williamsport
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Williamsport 2*
Number of rooms: 80
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. Our brand new Candlewood Suites Hotel is located off I-180 in beautiful Williamsport, PA, home of the Little League World Series. The Candlewood Suites Hotel is just minutes from major Williamsport businesses such as the Williamsport Regional Airport, Pennsylvania College of Technology, Lycoming College, Brodart, Woolrich, Kellogg's, Susquehanna Health Systems, Textron Lycoming, & Grizzly. Our hotel offers great relocation rates through Williamsport's GMAC, Remax, & Prudential offices. Located in the heart of central PA, our hotel is close to many area attractions that include Penn State Football, Pennsylvania Grand Canyon, Knoebles Amusement Park, and various PIAA & NCAA tournaments. At the Candlewood Suites Hotel in Williamsport we put the amenities where they belong, in your room! The fully equipped kitchen allows you to cook meals and relax in the overstuffed recliner while watching a movie from our free DVD collection. An executive style desk allows you to work in the comfort of your room and access the web with our free high speed Internet. Working out just got easier in our free fitness center or take advantage of our free laundry room! Great alternative to a corporate apartment. The Candlewood Suites Williamsport is also within walking distance of many local restaurants including TGI Friday's. Receive 1,000 Priority Club Points when you stay with us. ... more   less 
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Also Known As:
Candlewood Williamsport
Williamsport Candlewood Suites

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