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“Warm Cookies for Everyone” 5 of 5 stars
Review of Holiday Inn Express Wilkes Barre East

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Holiday Inn Express Wilkes Barre East
2.5 of 5 Hotel   |   1063 Highway 315, Wilkes-Barre, PA 18702   |  
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Ranked #16 of 20 Hotels in Wilkes-Barre
pa
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Warm Cookies for Everyone”
5 of 5 stars Reviewed April 8, 2013

Front Desk folks not only offer just baked cookies every day, but smiling faces to go with the cookies. Rooms are clean and comfortable. Breakfast is very good and included in the room rate for everyone. What's not to like? We stay there often. They readily accept the Roomsaver coupon so we stay there for $69.00.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    58
    66
    31
    7
    2
See reviews for
53
45
16
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Vestal, New York
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 7, 2013

The room was clean, the staff was friendly, however, they need a sign marking the turn off of Highway 1063. From a distance you can see the Hiliday Inn Express sign, but as you get closer, you no longer see it. Again, a small sign by the road would be great.

The only other complaint I have was the TV reception... fuzy on most channels.

The young lady at the desk was very attentive and took care of all customers very quickly and professionally

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Top Contributor
93 reviews 93 reviews
33 hotel reviews
Reviews in 65 cities Reviews in 65 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 14, 2013

We sledged into this very welcoming property after a long day's drive. The staff were extremely accommodating and helpful regarding our parking needs, and checked us in effortlessly. We were offered a ride to a restaurant in the hotel shuttle and this was just great. We were able to dine on our own schedule and return in good order. Just ask, and if they are not busy, you are in. We headed for the pool and large hot tub on return and were able to relax completely and get the road out of the bones. We then had a great night's sleep in a comfortable room. Some cowardly twit was smoking in the hallway (yes, you know who you are) but ran away before he/she could be dealt with. Great breakfast in the AM and away. Would return and definitely recommend.

Room Tip: Front faces town, rear faces rock cut in Interstate. No issues either side.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 23, 2013

Lobby is nice and so is the restaurant area. Front desk staff were great. But upstairs -- the carpets in the hallway are worn, frayed and dirty. Rooms are crazy small. Can hear every sneeze, cough and door closing down the hall. Location of hotel is good - close to interstates. No restaurants in walking distance though. Better choices for business travelers in the area.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review, August 15, 2013
Dear J R,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed January 15, 2013

Needed a stay over last minute. Road trip was really getting to me and I thought I should get some rest. Wow what a nice treat!, Clean cozy lobby, great front desk staff. Comfortable room and pleasant breakfast. Great choice for the area!!!

Room Tip: Look no further. Holiday Inn Express is always my first choice
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southwest Harbor, Maine
Top Contributor
102 reviews 102 reviews
12 hotel reviews
Reviews in 47 cities Reviews in 47 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed November 15, 2012

We're just passing through on a long trek from Maine to Pittsburgh. Nice amenities in a small room: fridge, microwave, coffeemaker, flat screen tv, wifi and a plate of cookies at registration. Easy on and off 81. First room was non-smoking but smelled terrible upon opening the door - so we were switched out. This room does not have the ability to have a fan on continually for circulation - so that may prove frustrating. Pricing is all over the place. We called earlier in the day and the rate started at $126, then $106 with AAA. But we had a travel coupon book (found at your local grocery store or travel stop) and that coupon said $69 (with no reservation.) But when I arrived and passed over the coupon I was told the room would be $89. Apparently they had sold out of the $69 rooms. My iPhone appeared to have another offer -- but I had ran out of negotiating energy! We're towing a small uhaul and there was plenty of empty space in the parking lot - which was good and very important. It's the Thursday before Thanksgiving - the place does not feel full.

Room Tip: Non-smoking does not guarantee someone was not in the room with a cigarette at some point.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Top Contributor
105 reviews 105 reviews
101 hotel reviews
Reviews in 66 cities Reviews in 66 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 30, 2012 via mobile

I am a holiday inn fan, but this one is a bit disappointing. They're a bit "stingy". No flavored tea, no flavored coffee creamers, no fresh fruits for breakfast, limited cereals, no HD tv (i asked the manager - he said comcast is giving him problems). Compare it to e.g. The Hampton inn where they do have all these things and presented in a more luxerious way. Individual cereal boxes, several types of cookies during the evening, etc. etc.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Wilkes Barre East

Address: 1063 Highway 315, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Free Breakfast Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Wilkes Barre East 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Wilkes-Barre East. We welcome you to historic Wilkes-Barre and our hotel, the newly renovated Holiday Inn Express. Located in the Pocono foothills, this Wilkes-Barre, Pennsylvania hotel is ideal for business & leisure travelers with its easy access to I-81 and Hwy. 315. Business travelers seeking Wilkes-Barre accommodations will appreciate our hotel's courtesy shuttle to the Wilkes-Barre/Scranton Airport (AVP), just eight miles away. We re convenient to businesses such as Fortune Fabrics, American Silk and the Social Security Center. Additionally, the Veterans Administration Hospital is one mile away. Leisure travelers enjoying a getaway to the Poconos will love our location. From a heritage tour to a sporting weekend, we want to be your home away from home. Our hotel in Wilkes-Barre is a great starting point for day trips to Rickett s Glen State Park, and we re only one mile from the Mohegan Sun Casino. Wachovia Arena is three miles away. This newly renovated Wilkes-Barre hotel offers you one of the best hotel deals in Wilkes-Barre. We offer a courtesy shuttle for trips within a mile of our hotel. From our indoor heated pool (opening Sept 2009) to the on-site fitness center, our hotel has upgraded amenities you can enjoy. In addition, our high-speed, wireless Internet access helps you stay connected. So on your next visit to the Diamond City, Stay Smart at the Holiday Inn Express hotel in Wilkes-Barre, PA. ... more   less 
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Also Known As:
Holiday Inn Express Wilkes Barre East Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn
Holiday Inn Wilkes Barre
Hampton Inn Wilkes-Barre

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